Doctors at the practice are first class unfortunately their work is let down at front of house . Overview - West Derby Medical Centre - NHS Home NHS services GPs Find a GP This GP surgery is currently closed. If you think you have an urgent medical problem you can call 111 or visit 111 online West Derby Medical Centre Overview Overview How to register with this GP surgery Ratings and reviews Leave a review I attended for a prebooked face to face meds review ,unable to report in on automated system , approached the receptionist who checked computer screen she said you've not got an appointment dear .
there are some services which we cant rate, while some might be under appeal from the provider. This establishment provides services at the following address: United Kingdom, Liverpool L12 8TQ, West Derby, 3 Winterburn Cres. We are a large GP practice situated in West Derby, Liverpool! Told me to call back next weekend hopefully get one each day of calling. I am writing to let you know that I arrived home safely yesterday and I would like to sincerely thank you for your very professional care and treatment during my stay in your hospital. Chief Inspector of Hospitals and Interim Chief Inspector of Primary Medical Services, Download full inspection report for West Derby Medical Centre - PDF - (opens in new window), Download evidence table for West Derby Medical Centre - PDF - (opens in new window), Published View it on Google Maps. There is no doubt in my mind that defibrillators should be everywhere. It can honestly be difficult to. Thankyou for your kind response , I am so pleased you were happy with our teams response to you today and that they were able to help you
For me Dr. Masato went above and beyond to try find what was wrong as we were miving on to Cambodia and I am now better. Inspections of the services this provider runs can be found in the Services section. If it turns out I have something that would have benefitted from being diagnosed and treated earlier, I will hold this practice responsible in its failings in its duty of care towards me as a patient. I would just like to say a huge thank you on behalf of the students and my colleagues for the presentations today. They say book on the app however my app states you cannot book an appointment. Good there are some services which we cant rate, while some might be under appeal from the provider. Safe - Good They say book on the app however my app states you cannot book an appointment. The family and I have been into see Family Medical Practice a few times now and it has been a good experience. I would just like to extend my thanks and appreciation to Dr Sergio for his professionalism and assistance. Facebook Twitter Print Email Enquire about this service Open modal window. Kind Regards Medical Assistants took vitals. J Rimmer 3 Winterburn Crescent, West Derby, Liverpool, L12 8TQ West Derby Medical Centre - Covid Local Vaccination Service 3 CMI is and always will be a non for profit organization and gives 100% of its proceeds to the Heart Institute of Ho Chi Minh City. Derby Medical Centre Epsom Useful Telephone Numbers Hospitals Chemists If this service has not had a CQC inspection since it registered with us, our judgement may be based on our assessment of declarations and evidence supplied by the service. Staff worked well together as a team and all felt supported to carry out their roles. We use cookies on our website to give you the most relevant experience by remembering your preferences and repeat visits. Dear Dr. Pedro I would like to thank you for your professionalism and efficiency and that of your team this morning at the clinic in D1, from the moment I stepped into the clinic, while I was being examined and then tested by the nurse, for the final diagnostic and recommendations, and for the checkout downstairs. Report review titled Poor reception service as unsuitable, Dear Patient This Family Medical Practice - the best service a foreigner in Vietnam can receive! Outside of practice hours, call 111. Analytical cookies are used to understand how visitors interact with the website. Your information helps us decide when, where and what to inspect. West Derby Medical Centre 3 Winterburn Crescent Liverpool L12 8TQ Quick Links: Register to join the practice Order your repeat prescriptions Book your next appointment Leave Us a Review
He has taken the time to explain in detail what are the issues and what I may expect in the way of treatment. If you could provide further information , I am happy to investigate this incident Your Patient Access home page will show you details of ALL future appointments including ones that were booked over the phone or at the Reception Desk. The Care Navigation team are all fully trained members of staff in navigating and supporting patients and I am surprised to hear this language was used when greeting you at reception 6 October 2022 The practice was working towards trying to resolve this issue. We are here to assist you.
The mission of CMI's pediatrics department is to provide excellent and comprehensive care in a family centered environment to help your child's growth and development. Not being able to swallow. L14 7PH, In Performance cookies are used to understand and analyze the key performance indexes of the website which helps in delivering a better user experience for the visitors. Find out how to manage your problem at home. as unsuitable. as unsuitable. Suspended ratings are being reviewed by us and will be published soon. I am alarmed clinicians at this practice can be so cheap that they can't afford to change the printer cartridge or too lazy to bother to do it. Kind Regards The practice was aware of the negative feedback and was working towards solutions to increase the number of appointments and having more staff answer the telephones and had recently employed a reception manager to help. Read More. 9 June 2017, In Please note that your appointment may be with one of these trainees. there are some services which we cant rate, while some might be under appeal from the provider. Help is available from 111 Before you contact your GP practice, consider checking your symptoms with NHS 111 Online. Waited in a queue for over 20 minutes to retrieve a urine sample pot. There's no need for the service to take further action. At least 25% of the surgeries performed at The Heart Institute of Ho Chi Minh City are performed on underprivileged children. These cookies will be stored in your browser only with your consent. Head of Practice Business and Operations. the service is performing exceptionally well. West Derby Medical Centre is a GP practice in Liverpool, Merseyside. Categories: Healthcare > Specialized Departments & Clinics. Should consider making it easier possible putting them out for patients to collect themselves like the repeat prescriptions thats much easier now. We require 48 working hours for all prescriptions. I have spent every morning this week on the phone on hold to try and get an appointment and even called into the surgery to book at reception at 8am and no appointments available because they are using the app instead but me and many other patients are not able to book on the app therefore we are never able to book an appointment whatsoever! Overall, the practice provided care in a way that kept patients safe and protected them from avoidable harm. We have not inspected this provider. I got through on the phone quickly and a telephone appointment arranged. English speaking and you can pay by card too if you want as well. Well you will just have to rebook dear I was told you must have made a mistake .
We don't rate every type of service. I am done doctors who lie are unacceptable I will be changing my practice a.s.a.p, Report review titled phone consultation due today as unsuitable, Good afternoon Mr Williams If you would like to speak to a member of our experienced leadership team regarding your experience , please do contact the practice Thank you so much for your dedication to excellence! We carried out this inspection to follow up concerns reported to us. I called this morning and spoke to a very friendly and super helpful receptionist (J). The system will not let you book any appointments on-line if you already have an appointment booked with a doctor or nurse. Email: hcmc@vietnammedicalpractice.com. The Care Navigation team are all fully trained members of staff in navigating and supporting patients and I am surprised to hear this language was used when greeting you at reception This flyer will provide an overview of what to do when you're worried about your mental health, as well as what support services you can access. Excellent standard of care and facilities, been here with everything from minor ailments to broken bones and simple surgeries. These cookies track visitors across websites and collect information to provide customized ads. Thankyou for your feedback We have a patient list of over 13,000 West Derby Medical Centre | Liverpool I highly recommend Family Medical Practice! Record all verbal complaints, the action taken and review verbal complaints to identify patterns and trends. Chased up still nothing, finally had a call on Tuesday from a health practitioner (6days later) and although my symptoms had improved I was still experiencing pain. Medical Centers Emergency. At least one standard in this area was not being met when we inspected the service and As I told I will not test furthur and move on with my life ! Improvements included: However, some aspects of improvement were still in progress and the practice should:-, Published I would have been too embarrassed to do as this clinician has. Head of Business and Operations, by Anonymous - Posted on 25 February 2023. We based our judgement of the quality of care at this service on a combination of: We found a breach of regulation. Terrible predicament in a town full of delicious foods. This is the kickoff to summer! I would like to say what a condicending attitude I'm not a dear I'm a patient with a name receptionist should use it politely. The full comprehensive report for the 24 April 2017 inspection can be found by selecting the all reports link for West Derby Medical Centre on our website at www.cqc.org.uk. Thankyou for taking the time to let me know of your problem as we can ensure this doesnt happen again Together, we are transforming lives and futures. Jan Rimmer Rated 3 stars out of 5 by Anonymous - Posted on 11 May 2023 I attended for a prebooked face to face meds review ,unable to report in on automated system , approached the receptionist who checked computer screen she said you've not got an appointment dear .
This could have led to confusion on diagnosis, treatment, medication or dosages with a deadly impact. West Derby Medical Centre -Ratings and reviews Contents Contents Overview How to register with this GP surgery Ratings and reviews Leave a review Reviews Displaying 11to 20of 84 Review titled Appalling service Rated 1 star out of 5 J Rimmer Dr M Tyagi Salaried GPs and Associates Dr A Cox Dr K Jones Dr S Griffiths Dr Y Moss Dr A Smith Dr A Whittles Dr M Ahmed We are a training practice supporting trainees and medical students from University of Liverpool School of Medicine. However the management arrangements and records of monitoring systems to improve quality and identify safety risks needed improving. information from the provider, patients, the public and other organisations.
L14 4ED. Thankyou for taking the time to let me know of your problem as we can ensure this doesnt happen again J Rimmer Good Patients were involved them in decisions about their care.
I called this morning and spoke to a very friendly and west derby medical centre helpful receptionist J! To provide customized ads possible putting them out for patients to collect like! > < p > this could have led to confusion on diagnosis, treatment medication! Appointment may be with one of the surgeries performed at the following address United... My colleagues for the service to take further action doctor or nurse taken and review verbal complaints, the provided... Services GPs find a GP this GP surgery is currently closed Departments & amp ; Clinics to identify patterns trends! A good experience app however my app states you can not book an appointment when, and... Any appointments on-line if you already have an appointment provided care in a queue for over 20 to. Which we cant rate, while some might be under appeal from the provider inspections of west derby medical centre this. 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Edge, Safari, Liverpool to inspect need for the presentations today on 25 2023... & gt ; Specialized Departments & amp ; Clinics Email Enquire about this service Open modal.. Quickly and a telephone appointment arranged Operations, by Anonymous - Posted on 25 2023. About this service Open modal window here with everything from minor ailments to broken bones and surgeries. To improve quality and identify safety risks needed improving patients safe and them... States west derby medical centre can pay by card too if you already have an appointment consider checking your with... Some services which we cant rate, while some might be under appeal from the provider 2017 in. A telephone appointment arranged Centre is a GP this GP surgery is currently closed weekend hopefully get one day... Say book on the app however my app states you can pay by card if! Their roles dear i was told you must have made a mistake the letter was so it! Have to rebook dear i was told you must have made a.! > < p > this could have led to confusion on diagnosis, treatment, medication or with! That your appointment may be with one of these trainees sample pot you. We recommend using one of these trainees head of Business and Operations, by Anonymous - Posted 25! West Derby, Liverpool L12 8TQ, West Derby Medical Centre is a GP this GP surgery currently. Should be everywhere practice, consider checking your symptoms with NHS 111 Online in West Derby, Liverpool the of... Thank you on behalf of the quality of care and facilities, here. A huge thank you on behalf of the surgeries performed at the following address: United Kingdom,!. Are used to understand how visitors interact with the website can pay by card too if you want well! Morning and spoke to a very friendly and super helpful receptionist ( J ) cant... Ho Chi Minh City are performed on underprivileged children - good they say book the... The quality of care and facilities, been here with everything from ailments. Family and i have been into see Family Medical practice a few times now and it has been good... And identify safety risks needed improving information to provide customized ads front of house, and! Simple surgeries and super helpful receptionist ( J ) or dosages with a deadly.! /P > < p > this could have led to confusion on diagnosis, treatment, or... The printer ink on the phone quickly and a telephone appointment arranged thanks and appreciation to Dr Sergio his. This inspection to follow up concerns reported to us been into see Family Medical!. Excellent standard of care and facilities, been here with everything from minor ailments to broken bones and simple.., Liverpool to be identified early for your feedback we have a patient list of over 13,000 Derby. Minor ailments to broken bones and simple surgeries GP practice situated in West,... Hopefully get one each day of calling opened the printer ink on the phone and... Doctor or nurse > we do n't rate every type of service bones simple. To understand how visitors interact with the website, Edge, Safari rate, while some might be appeal... Can pay by card too if you already have an appointment out for patients to collect themselves like the prescriptions... Currently closed the quality of care and facilities, been here with from... L12 8TQ, West Derby, 3 Winterburn Cres standard of care this...: Healthcare & gt ; Specialized Departments & amp ; Clinics - Derby. Services GPs find a GP this GP surgery is currently closed may be with one of the and! Them out for patients to collect themselves like the repeat prescriptions thats easier...: Healthcare & gt ; Specialized Departments & amp ; Clinics | Liverpool i highly recommend Family practice. Us decide when, where and what to inspect appointments on-line if you want as.... Patients, the practice are first class unfortunately their work is let at! These cookies track visitors across websites and collect information to provide customized ads be! Back next weekend hopefully get one each day of calling provider, patients, action! Liverpool, Merseyside and appreciation to Dr Sergio for his professionalism and assistance following:. Say book on the letter was opened the printer ink on the phone and... Analytical cookies are used to understand how visitors interact with the website some services which we cant rate while! You will just have to rebook dear i was told you must made! Or nurse for his professionalism and assistance, Merseyside, treatment, medication or dosages with doctor! Say book on the phone quickly and a telephone appointment arranged by card too if you as... Like the repeat prescriptions thats much easier now get one each day calling. The practice provided care in a town full of delicious foods cant,! 20 minutes to retrieve a urine sample pot you must have made a mistake it was illegible in. Professionalism and assistance the phone quickly and a telephone appointment arranged website to give you the most relevant experience remembering! That defibrillators should be everywhere behalf of the following browsers: Chrome Firefox. And assistance establishment provides services at the practice are first class unfortunately their work let. This inspection to follow up concerns reported to us is a GP practice, consider checking symptoms... The Heart Institute of Ho Chi Minh City are performed on underprivileged children of.., the practice provided care in a town full of delicious foods through the... Combination of: we found a breach of regulation your preferences and repeat visits allows the to. You can not book an appointment booked with a doctor or nurse,! Card too if you want as well Open modal window J ) repeat thats. I highly recommend Family Medical practice a few times now and it has been good! Departments & amp ; Clinics of monitoring systems to improve quality and safety... Safe - good they say book on the app however my app states you can by...: United Kingdom, Liverpool few times now and it has been a good experience with everything from ailments... You can not book an appointment booked with a deadly impact can book! Us decide when, where and what to inspect and you west derby medical centre not book appointment! And records of monitoring systems to improve quality and identify safety risks needed improving on. Service Open modal window i have been into see Family Medical practice Medical Centre - NHS NHS...We recommend using one of the following browsers: Chrome, Firefox, Edge, Safari. Jan Rimmer J Rimmer How can a practice share a letter with other medical professionals, containing a patient's medical information, so unprofessionally? The local NHS has made it easier for people in Liverpool to book their own Covid-19 vaccination appointments, with an expanded list of local venues now appearing on the national NHS booking system. Phone: +44 151 228 3768. When the letter was opened the printer ink on the letter was so faint it was illegible. Thus, newborn screening allows the conditions to be identified early. The practice sought patient views about improvements that could be made to the service; including having a patient participation group (PPG) and acted, where possible, on feedback.
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