If you are a patient that we dispense to, are housebound and do not have a regular carer/family member that can routinely collect your medication, please ask our dispensary team about this service. Attleborough surgeries take not it can be done. Many of these issues have now been resolved and we are seeing a reduction in our phone call queue times. Copyright, Attenborough Surgery 2023, Bushey Medical Centre, Carpenders Park, Holywell Surgery & Tudor Surgery, Requesting your Medication Online Information, You Can Choose And Use Any of These Four Surgeries. NR17 2AF Map. In future you may wish to consider registering for our Online Services. This is for reasons of accuracy and safety. I don't need an urgent appointment but I do need to speak to a doctor at some point in the near future. Proxy. Attleborough Patients can select a Smart Pharmacy as their nominated pharmacy in the Account section. We would also like to use analytical cookies to understand how our site is used and improve user experience. Minor aliments like tummy troubles, indigestion, allergies, aches and pains, thrush, cystitis, sports injuries and viruses (e.g. We've put some small files called cookies on your device to make our site work. If you have been advised by the surgery that your medication review is due, please complete a review. Attleborough View the cost of prescriptions on the NHS website. I cannot find a way to get an appointment. Unfortunately an issue that has come to light that we had not been made aware of was a change to the NHS App, which our patients have struggled to gain full access to in order to request repeat medication. Next review due: 21 August 2023, Other services you can use to order a repeat prescription. We continue to proactively advertise additional posts to increase the capacity that we can make available to our patients, but when our capacity is full we unfortunately need to switch our on-line forms off, in order that we can safely manage the demand that has been received that requires clinical review and a response. Station Road Attleborough Surgery has medical staff of 9 to cater to your healthcare needs. In all cases please order your prescriptions at least 2 working days before they are needed. see communications between your GP surgery and other services, such as hospitals. 96.90% had confidence, of 215 respondents. If you have a repeat dispensing prescription, your GP will have already approved your prescriptions for a specific period of time. Depending on the clinical system your GP practice uses the option to view a smart pharmacy is may not be possible. We would also like to use analytical cookies to understand how our site is used and improve user experience. Egton Medical Information Systems Limited. Your feedback is being submitted, please wait To find out how to complain about your care please call us on 0808 168 9669 or email enquiries@healthwatchnorfolk.co.uk. I tried calling but was 25th in line and after waiting for 30min and getting to 22nd, I gave up completely. The website wasnt working. [subject to staffing levels as a result of Coronavirus]. For details on how to register for on line appointment booking or repeat prescribing on line, please ask at reception for a Registration Letter. There are also other online services and apps you can use to order a repeat prescription. But you can ask for your medicine at your GP surgery if you do not want to do this online. (Note that ordering several items at once to be counted as one prescription). here. If not, you'll need to order your medicines from your GP surgery each time. If you're asked to nominate a pharmacy, you can only nominate a high street pharmacy. Request repeat medication or managing existing requests. The NHS Access app is no longer working. If you are on regular medication and require a prescription, you can request your medication in the following ways; Order via our Online Services. Make a written request using the Practice tear off prescription request slip. You can order a repeat prescription by logging into your account using the NHS app or NHS website. Patient Satisfaction with GP Practice Appointment Times. Some GP online services are only available in certain areas. Find out more about online health and prescription services. We are working hard to resolve it. The Patient Access Support Centre can only deal with technical queries in relation to the Patient Access web and mobile applications. nter a postcode to find a local pharmacy. NR17 2AF Map. Unable to get through to reception to book an appointment, unless you wait for over 40 minutes Anonymous Reply from Attleborough Surgeries Thank you for your feedback. Manage an account on behalf of another patient or relative. Following a missed Brain tumour by the surgery resulting in Major surgery to remove I have been prescribed medications by NNUH which I have informed the dispensary need to be on repeat, they have not been added as a repeat medication and when I requested them through the poor online system the information somehow got misconstrued and sent to the Dr incorrectly and then wasn't noticed when Dr signed off and sent to Pharmacy. . Attleborough Thank you for subscribing to our newsletter. By asking your local pharmacist to request on your behalf. You may be able to: contact your GP, nurse or other healthcare professional for advice and support. Using your NHS account. Call the repeat prescription number 01387 242747 - a 24hr a day answer machine. To check if you have an acute or repeat prescription, go to My record, then select Medicines. We'll be in touch shortly. This information helps us identify trends and gaps in our information gathering, enabling us to provide more detailed evidence to the people responsible for providing your care and health services. Our forms open each morning at 6.30am but unfortunately early closure of the system is required when patient safety dictates and we are full. Attleborough Norfolk NR17 2AS Get directions (opens in Google Maps) Phone Reception 01953 453166 Online Visit GP surgery website Online health and prescription services Log in with your usual website or app Start using online services Sign up or log in using the NHS App Find another GP surgery Last updated: 29 April 2014 Accessibility Do not submit any queries about your medical condition or medications. Patients can select a Smart Pharmacy as their nominated pharmacy in the Account section. They can also offer well-being, stopping smoking and sexual health advice. NR17 2AF Map. Unfortunately I am unable to review your specific clinical record without patient details, but a GP will always be aiming to manage patients need, risk and clinical priority when reviewing a request for help and advice. Since moving to a new clinical system, a large number of patients have experienced difficulties with the NHS App and we have received enormous call traffic as a result of this. Unfortunately during the date of your call, we had just changed our clinical system and many of our patients were experiencing significant issues with downloading the NHS App to use for ordering repeat medication. There is an intermittent issue and we are not able to accept new tickets at the moment. You can add or change your nominated pharmacy in the. I was hold for over 2 hours, next in line to be answered and got cut off. We are sorry to learn that so many of our patients have been experiencing problems with the NHS App and the specific issue this is causing in the ordering of repeat medications. Let us know your preference. The full comprehensive report on the April 2018 inspection can be found by selecting the 'all reports' link for Attleborough Surgeries on our website at www.cqc.org.uk. Before booking an appointment please follow our triage system to choose the appropriate route for you. 82.88% with recommended measurement, out of 2,698 patients. There are 3 ways to order a repeat prescription from your GP surgery. However, if we receive the request after 10.30am Monday to Friday it will be ready 48 hours from the next day. Watch our video on nominating a pharmacywhen requesting your medication. This means you no longer have to collect paper prescriptions from your GP practice, and instead can go straight to your nominated pharmacy to pick up your medicines or medical appliances. For more information, see the dispensary page. order repeat prescriptions. You might be able to get your medicine sent to you if the pharmacy you have nominated offers that service. If you're asked to nominate a pharmacy, you can only nominate a high street pharmacy. Receive your test results, get a referral or tell us you've changed your home address. Please also allow at least 2 working days, which excludes weekends and bank holidays, for your request to be processed. Have been waiting for medication to be added to the repeat prescription list to no avail but now not possible to actually see the list. If you wish your prescription to be available for collection from elsewhere, e.g. Please allow 2 working days before collecting your prescription. View NHS information about opening hours, contact details, directions, appointments and GP service details. You can also find out if you are entitled to free prescriptions. We are all busy and I know the surgery is too so I appreciate that they can only do what they can do, but please can someone tell me how to even get as far as requesting an appointment? Attleborough Norfolk Before you make your choice you can read more about our cookie policy. The Practice employs a wide range of experienced and qualified professionals, including Advanced Care Paramedics and Nurse Practitioners who work in support of our GP colleagues. The Practice employs a wide range of experienced and qualified professionals, including Advanced Care Paramedics and Nurse Practitioners who work in support of our GP colleagues. The Account option, which is visible once your name is selected. Please do not use this message box to request other items of medication or send enquiries to the surgery. These individuals can assess, diagnose, treat and many can prescribe and it is not always necessary to see a GP. Nominating a pharmacy through Patient Access is only available to practices in England and certain parts of Northern Ireland at this time. More information on the service can be located here. We would like to reassure our patients that we continue to provide a high level of face to face appointments across all of our clinical staff, including GP appointments. If you do not have a NHS App account, you can use this form to request any repeat prescriptions from the Practice. Station Road, Attleborough, Norfolk, Nr17 2as, England. Patient does not provide medical advice, diagnosis or treatment. Change your contact and personal details or change your password. Cant get an appointment without interrogation, submit a photo as proof, youre poss ok if you submit a form before 7.15am, if not forget it. Unable to get through to reception to book an appointment, unless you wait for over 40 minutes Anonymous Reply from Attleborough Surgeries Thank you for your feedback. 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