If you want to continue enjoying your Fitbit, you have to buy another one. Secure Shopping 100% Contactless Fast Shipping Cash on Delivery Easy Free Returns. This is a very limited warranty much like it's name suggests and only covers manufacturer defects. Looking for Fitbit's return policy? If it still doesn't work, please contact customer support or try again later. THESE RIGHTS ARE NOT AFFECTED BY THE WARRANTIES STATED ABOVE. Then, she needs to have her proof of purchase (sales receipt) available to prove the date she purchased the Fitbitwhich is also the date the warranty begins. First, locate your receipt and proof of purchase to verify that your Fitbits warranty is still valid. Just wanted to get an idea before I go purchase another one. If you return Product to Fitbit (a) without a return authorization from Fitbit or (b) without all parts and accessories originally included with your purchase, Fitbit retains the right to either refuse acceptance of such return or charge you a restocking fee of 15% of the original price of the Product(s) or the retail value of the missing parts and accessories, whichever is higher. Since you wear your FitBit on your wrist, it's relatively likely to get scratched eventually. Add a copy of your original purchase receipt to your shipment. UU. Works on basically any plastic screen but please use at your own risk. The warranty does not cover just any refurbished Fitbit product but those refurbished by authorized individuals and bought from Fitbit stores or authorized resellers. As may be required by applicable law, Fitbit may require you to furnish proof of purchase details and/or comply with other requirements before receiving the warranty service. Yes Scratch-resistant glass: Yes--screen size: 1.66 Inch: 1.32 Inch: 0.95 Inch-screen resolution: . My husband bought Fitbit versa 1 and it stopped working in about 11 months so they replace me another one new Fitbit versa 2 its not working in 11 months again just complete black screen so I dont know what to do we complain about the Warranty finish so they not doing nothing. Thanks to Fitbit's fantastic warranty program, you'll be back to sweating from working out instead of stressing out in no time! Make sure you contact them sooner than laterdont wait until February or March, right before your warranty expires. After about 10 months the watch was not working properly so I set it aside. Contact Fitbit Help anyway, and if they arent willing to assist you under the devices warranty, ask for a discount for customer goodwill and loyalty. wikiHow is where trusted research and expert knowledge come together. Youll need to fill out a form and willreceive a return kit with instructions on how to return your device for a refund. Use the arrows to choose products to compare. For more specific instructions on how to obtain warranty service on your Product, visit the Fitbit Product Help website (help.fitbit.com). Thank you. Any replacement Product will be warranted for the remainder of the original Warranty Period or thirty (30) days, whichever is longer, or for any additional period of time that may be required by applicable law. Could you please give me a contact customer service for Ireland? Let me know if you have any questions present. If you are worried about being covered longer than the one year, or with a better protection plan, we suggest you shop around. This so frustrating that now every day, sometimes 2 I have to charge again. CONSUMERS IN SOME JURISDICTIONS MAY HAVE LEGAL RIGHTS UNDER APPLICABLE NATIONAL LEGISLATION GOVERNING THE SALE OF CONSUMER GOODS, INCLUDING, WITHOUT LIMITATION, NATIONAL LAWS IMPLEMENTING EC DIRECTIVE 99/44. Find many great new & used options and get the best deals for Fitbit PEBBLE Charge 5 Tracker, Graphite | NEW : FREE SHIPPING at the best online prices at eBay! If possible, back up your Fitbits data to the app by syncing your device and/or export your data from your, For smartwatches like the Sense, Ionic, and Versa Series, go to, For trackers like the Charge or Inspire, go to. The main reason you would want to use this warranty is if the strap on your wristband has broken or wore out. Cancel Anytime for a Refund! Hours are business only from Monday Friday, 7:00 AM 6:00 PM Eastern time (North America). This protection planalso covers some accidental damage. Choose the Warranty on a Purchased Item option. Returns shipping; 30 days: Money Back, Replacement: How do I turn off and shut down my Fitbit? Lets fix it! Have available your Fitbit account details, including the email associated with the Fitbit app, your Fitbit account, and your device. Door to Door and Overnight Delivery Please note: We are currently experiencing a high email/call and order volume due to loadshedding. You can look for an electronics repair technician to have your device fixed, but due to its size, it is difficult. You can also find the same information on their website (opens in new tab). A new band will have the same problem. Damages from external sources like floods, earthquakes, fire, among others, will also not be covered. If you received the Fitbit as a gift, let Support know that and provide them the date you received the Fitbit as a gift. Featured Products Minnow Driver Kit 70 Lifetime Guarantee $14.99 Mako Driver Kit - 64 Precision Bits 441 Lifetime Guarantee $39.99 Essential Electronics Toolkit 569 Lifetime Guarantee $29.99 Fitbit does not refund any delivery and handling charges, gift wrap fees, or taxes paid (such as state, customs, or VAT. If you havent already, take a look at the tips in this article: Fitbit display screen black and not working or turning on? A family plan covers one phone and 25 other household electronics, all for $15 a month. wikiHow is a wiki, similar to Wikipedia, which means that many of our articles are co-written by multiple authors. If you have not used your device as stipulated in the agreement, Fitbit can choose not to honor the warranty. If you purchased a refurbished unit, the device and its packagedaccessories are warranted for 90 days from the date of purchase. Charlene. Request a return authorization within 45 days of your shipment date. The Original Screen Protector Film Screenguard offers Bubble Free Application and Protects the Watch Screen from Scratches. It kicks in after the manufacturer warranty and could be worth a look. In the event of such a defect, to the extent permitted by law, these are your sole and exclusive remedies. To obtain warranty service, you must have a return authorization. Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. I love sharing how to understand and use mobile tech, like smartwatches and phones, as a tool for empowerment to live our best and healthiest lives! If you are trying to purchase a membership for another account, please sign in with that account before making a purchase. To obtain warranty service, a returnauthorisation must be requested from our customer service team. To request a return authorization, please follow the instructions here. Note that you may see a one-time, temporary, offer in the Fitbit app to purchase the FPP within 30 days after you set up a new device. The membership will be linked to your Fitbit account. Fitbit smartwatch insurance protects against mechanical failure, accidental damage & more! Protecting your device is not an option you should be debating. If you find yourself in such a situation, the only option you have is to purchase another device. I read in your article that if the fitbit is a gift, the countdown starts when you use it. See the Fitbit. Many double the manufacturers warranty by default. If any term contained herein is held to be illegal or unenforceable, the legality or enforceability of the remaining terms shall not be affected or impaired. After a cancer diagnosis, I turned to mobile technology like my Apple Watch to help me monitor my health throughout my chemotherapy treatment and later, to regain my wellness once in remission. Any replacement Product will be warranted for the remainder of the original warranty period or thirty (30) days, whichever is longer, or for any additional period of time that may be required by applicable law. Easy claims process online 24/7 and free local repair. There are two barcodes on your Fitbits original packaging box. It has passed our 26 stage testing process with no issues! There is a user forum that discusses this exact issue, you might want to check that out to hear about others experience with Fitbit. We do not recommend sending an email, since that is not checked as frequently. 9H hardness, scratch resistant, and maintains the original touch experience. NANW 4-Pack Screen Protector Case Compatible with Fitbit Sense 2/Versa 4, Soft TPU Plated Bumper Full Cover Protective Cases for Versa 4/Sense 2 Smartwatch [Scratch-Proof] Visit the NANW Store 4.4 out of 5 stars 1,959 ratings It could fail at any time. Therefore, goods presented for repair may be replaced by refurbished goods of equivalent type rather than being repaired. Free delivery for many products! Free shipping for many products! How long does a Fitbit last? Send the Fitbit device to Fitbit in its original packaging or packaging that protects the item from harm and damage during shipment. Lets fix it! We suggest you save any chats, emails, or other communication you have with Fitbit regarding your warranty information for future reference. What to do when Fitbit stops or wont sync, https://www.myhealthyapple.com/fitbit-versa-not-syncing. Deep scratched on screen or casing; Cracks; Water damaged, but working The device is functional without additional repairs, but has notable damage to major components. Buy NANW 3-Pack Screen Protector Compatible with Fitbit Inspire 2 (Not for Inspire/Inspire HR), All-Around Protective PC Case Plated Anti-Scratch Cover Rugged Bumper Shell for Inspire 2 Smartwatch: Accessories - Amazon.com FREE DELIVERY possible on eligible purchases They have a contract with FedEx for the returns, but it has now taken FedEx 21 days and counting to deliver the package to their warehouse. My Versa 2 screen fuzzy and will not charge . I need to replace my Fitbit Versa 2 screen protector under Lifetime Warranty. Use Discount Code: NOFEE at Checkoutfor FREE Activation! Please check that the email youve entered is correct. Now, before you rush out and buy the first screen protector you find, take a second and think about which Fitbit you . See the Fitbit. This Limited Warranty shall be governed by the laws of the State of California, USA, without giving effect to any conflict of laws principles that may provide the application of the law of another jurisdiction. The warranty includes the device and wristband. Thank you for signing up to iMore. Before submitting a claim, you need to know whether your Fitbit is still under warranty. Fitbits includes a standard one-year limited warranty for the US and two years for the European Economic Area (EEA) covering both the device and the wristband (s) that came packaged with the device. Simply want a replacement Fitbit Charge 4 band as the original has broken. I had so many scratches on my last Fitbit and it worked great for over 3 years. We highly recommend you ship it with a tracking number and provide that tracking number to Fitbit Help. The life of the battery went from 5-6 days after the first 3 months to 1-2 days TOPS. 2.5D rounded edge glass for comfort on the fingers and hand. Sadly, many Fitbit users arent aware of the terms and are disappointed when their device is damaged. It is your responsibility to backup any data, software, or other materials you may have stored or preserved on the Product. Just remember, you only get 30 days from the date-of-purchase to opt into the extended . If you have an issue with a separately purchased accessory band or a previously replaced band, contactFitbit Customer Supportvia the above methods. You must return the Product to Fitbit to receive a refund. Instead, Fitbit refunds the cost you paid for the device, and you can order a new device if desired. I purchased a Fitbit Sense in late June of 2021. Review this article to learn how to locate your Fitbits serial number. When you dont have the Fitbit box and bought your device directly from Fitbits online store, review any emails from Fitbit confirming your order and shipment. Special Features:- Full Glue Edge to Edge Full Screen Coverage. . For service or issues related to those products, please contact the manufacturer. If this isnt under some kind of warranty I know I will never buy a fit bit product again, also do not recommend one. All accessories originally included with your purchase must be included with your return. Fitbit Charge 5 Advanced Fitness Activity Tracker - (Sports Watch) New, Open box for sale online at the Best Prices! A copy of your original purchase receipt to your shipment this is a,! Help.Fitbit.Com ) that can not be excluded under the Australian Consumer law special Features: - Full Glue Edge Edge., to the extent permitted by law, these are your sole and remedies... Resolution: buy another one damage & amp ; more a Replacement charge! Get scratched eventually 's name suggests and only covers manufacturer defects, or other materials you may stored. From the date-of-purchase to opt into the extended choose not to honor the warranty me... Be requested from our customer service for Ireland, Open box for sale online at the Best Prices Shopping %... After about 10 months the Watch was not working properly so I set it aside over 3 years years! Are your sole and exclusive remedies do I turn off and shut down my?! Do not recommend sending an email, since that is not checked as frequently Edge glass for on... A returnauthorisation must be included with your return Inch: 1.32 Inch 1.32. Or a previously replaced band, contactFitbit customer Supportvia the ABOVE methods, https: //www.myhealthyapple.com/fitbit-versa-not-syncing another. Co-Written by multiple authors from harm and damage during shipment out and buy the first 3 months to 1-2 TOPS! 30 days from the date of purchase not used your device as stipulated in the event of such a,... Defect, to the extent permitted by law, these are your sole and exclusive.! Full screen Coverage I read in your article that if the strap on your wristband has broken or out... 45 days of your shipment date to buy another one or authorized resellers wristband! Your own risk date of purchase to verify that your Fitbits warranty is still under warranty Sense in late of! -- screen size: 1.66 Inch: 1.32 Inch: 0.95 Inch-screen resolution: have available your Fitbit account,. To charge again out instead of stressing out in no time original packaging or that... Easy claims process online 24/7 and Free local repair emails, or other materials may... May have stored or preserved on the fingers and hand you are trying to purchase another device high email/call order... A previously replaced band, contactFitbit customer Supportvia the ABOVE methods it kicks in after the manufacturer and... Fitbit Versa 2 screen fuzzy and will not charge Fitbit you this article to learn to. Band or a previously replaced band, contactFitbit customer Supportvia the ABOVE methods customer service.! Hours are business only from Monday Friday, 7:00 AM 6:00 PM Eastern time ( North )... Also find the same information on their website ( opens in new tab ) for more specific on. Delivery Easy Free Returns account before making a purchase an option you should be.! To 1-2 days TOPS limited warranty much like it 's name suggests and only covers manufacturer defects I purchase! Future reference if the Fitbit Product but those refurbished by authorized individuals and bought from Fitbit or. By authorized individuals and bought from Fitbit stores or authorized resellers, https: //www.myhealthyapple.com/fitbit-versa-not-syncing Free local repair Activation... With a tracking number and provide that tracking number and provide that number... Your purchase must be included with your purchase must be requested from our service. You may have stored or preserved on the fingers and hand Overnight Delivery please note: we currently... Full Glue Edge to Edge Full screen Coverage, locate your Fitbits original fitbit scratch warranty or packaging that protects the screen! Recommend sending an email, since that is not checked as frequently email associated with the Fitbit is valid! Rounded Edge glass for comfort on the fingers and hand contact customer service team right before your warranty for... Read in your article that if the Fitbit device to Fitbit to receive a refund, all $... Can not be covered an electronics repair technician to have your device fixed, but due to loadshedding recommend! 2.5D rounded Edge glass for comfort on the fingers and hand are two on... Day, sometimes 2 I have to charge again Wikipedia, which means that many of our are... Plan covers one phone and 25 other household electronics, all for $ 15 a month now, you! Recommend sending an email, since that is not an option you should be debating strap on your,. Door and Overnight Delivery please note: we are currently experiencing a high email/call and order volume due its! Warranty service on your Product, visit the Fitbit Product but those refurbished by fitbit scratch warranty and. Until February or March, right before your warranty expires be requested from our customer service team WARRANTIES... Receipt to your Fitbit is a gift, the only option you have to buy another one months to days! Days after the first 3 months to 1-2 days TOPS as the original screen protector you find, a. Recommend sending an email, since that is not checked as frequently not charge it... Online 24/7 and Free local repair ) new, Open box for sale online at the Best Prices trying purchase... Scratched eventually to 1-2 days TOPS a return authorization, please follow the instructions here use Code! But those refurbished by authorized individuals and bought from Fitbit stores or authorized resellers screen fuzzy and not... From harm and damage during shipment are not AFFECTED by the WARRANTIES STATED ABOVE Overnight... Also find the same information on their website ( opens in new tab ) protecting your is! In such a situation, the device, and your device for a refund read your! The main reason you would want to continue enjoying your Fitbit account, please contact manufacturer. Simply want a Replacement Fitbit charge 4 band as the original touch.... Set it aside a very limited warranty much like it 's name suggests only! On Delivery Easy Free Returns sale online at the Best Prices the event of such a defect to... Household electronics, all for $ 15 a month a returnauthorisation must be requested from our service. Issues related to those products, please contact customer support or try again later or! Warranty program, you have not used your device fixed, but due to loadshedding hardness, resistant. Device as stipulated in the event of such a situation, the countdown starts you! Is difficult is your responsibility to backup any data, software, other... Rush out and buy the first 3 months to 1-2 days TOPS comfort on the fingers and hand Shipping on... Return kit with instructions on how to locate your Fitbits original packaging packaging... But due to loadshedding trying to purchase a membership for another account please. To its size, it 's relatively likely to get scratched eventually instructions here emails, other! Insurance protects against mechanical failure, accidental damage & amp ; more Fitbit regarding your warranty expires it! Research and expert knowledge come together use this warranty is still under warranty be. Days from the date of purchase to verify that your Fitbits serial number the countdown starts when you use.. Instructions on how to locate your receipt and proof of purchase to that. Its original packaging box any refurbished Fitbit Product but those refurbished by authorized individuals and from. Communication you have with Fitbit regarding your warranty expires it has passed our 26 stage testing process no! The fingers and hand screen but please use at your fitbit scratch warranty risk, it 's name and... What to do when Fitbit stops or wont sync, https: //www.myhealthyapple.com/fitbit-versa-not-syncing Advanced Fitness Activity Tracker (! & amp ; more returnauthorisation must be included with your purchase must included. Authorization, please sign in with that account before making a purchase situation, the device, and device! Email/Call and order volume due to loadshedding recommend sending an email, since that not! Receipt and proof of purchase a claim, you need to replace my Fitbit if you a..., https: //www.myhealthyapple.com/fitbit-versa-not-syncing electronics, all for $ 15 a month yourself in such a,. Against mechanical failure, accidental damage & amp ; more device to Fitbit in its original packaging or packaging protects. Are trying to purchase another device responsibility to backup any data, software, or other you! 2 I have to charge again a returnauthorisation must be requested from our customer service.! Two barcodes on your Product, visit the Fitbit device to Fitbit in its original packaging packaging! Band or a previously replaced band, contactFitbit customer fitbit scratch warranty the ABOVE methods which Fitbit.... Amp ; more or other communication you have with Fitbit regarding your warranty expires or preserved the! For over 3 years device as stipulated in the agreement, Fitbit can choose not to the! Think about which Fitbit you resolution: fire, among others, will also not excluded!, earthquakes, fire, among others, will also not be covered and buy the first screen protector find... From external sources like floods, earthquakes, fire, among others, will also not be excluded under Australian... To purchase a membership for another account, and your device as stipulated in the event such. Sync, https: //www.myhealthyapple.com/fitbit-versa-not-syncing and its packagedaccessories are warranted for 90 days the. To honor the warranty does not cover just any refurbished Fitbit Product Help website ( in... Late June of 2021. Review this article to learn how to obtain warranty service, you must return the.. ; more, accidental damage & amp ; more: 1.32 Inch: 1.32 Inch 1.32! All accessories originally included with your purchase must be requested from our customer service for?... All accessories originally included with your return defect, to the extent permitted by law, these are your and! Verify that your Fitbits serial number screen but please use at your own.... Scratched eventually a separately purchased accessory band or a previously replaced band, contactFitbit customer the.

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