Theyll then run through a summary of what youve just told them and ask if theyve got that right and you want to continue. with them, Tip #8 - If they cant give you a discount on your current plan, ask for free Then haggle. Stay strong and say firmly (if it applies of course): Thank you for helping, but I think the other deal still fits my requirements better, and Id still like to cancel.. "Were already investing more than 1bn in our network each year and consistently give our customers more megabits for their money, but to help meet this demand we do sometimes need to review our prices. I've done this before and got a better deal than they offer as . You will be paying an expensive exit fee if you decide to leave your contract early. Examples could include faster broadband, boxsets, a movies package or extra sports. Enter your details. Learn also here how to haggle with Virgin Media and get the best deal for you! Sky and Virgin Media can er, cancel the cancellation process pretty quickly and be only too happy to keep you as a customer just call their usual customer service line and tell them youve had a change of heart. Within your 28 day period, you will be constantly phoned up by . I was a bit gutted, but had found a backup offer on BT. Phoned them to see if they could reduce it. You will lose all access to your Virgin Media email address. Although Volt plans include other perks, such as discounts on select O2 products and priority, they cost more than regular plans. Call 0345 454 1111 and follow the menu to speak to the Retention team. Others are offered to all customers: free repairs if any of your equipment breaks down, on-the-go WiFi, WiFi on the London Underground, internet security toolkit and up to 10 email addresses for your home. The introduction of inflation-linked price changes, which comes into effect in 2024 when RPI is projected to be at around 1.5%, will give customers clarity and certainty about what to expect from their bills while fuelling the investment required both now and in future. I cancelled Sky/Virgin Media and got no offer, but I dont actually want to cancel. If you dont know how to choose a broadband package, read our full guide to understand how to make this choice. About 3 weeks after Id signed up with BT, Sky rung me back and offered me 10 months (from February to the New Year) absolutely free TV, and a great deal on phoneline and broadband!! This doesnt include broadband. So while some people may have succeeded in keeping their current prices after discussing with the provider's customer services team, Virgin doesn't have to budge on its pricing if it doesn't want to. Broadband,TV and phone packages. In order to negotiate effectively, you need to know what a good deal looks like. There's a separate increase on 1 April for Virgin Mobile customers. If you call and give them 30 days notice. Theyll usually be piecemeal for each bit of the service for instance you might get half price off Sky Sports, 10 off your core monthly bill, 5 off the phone etc.. Tell the team that you're considering leaving, and they may be able to offer a better deal. With a quick research, if you select these same channels (Sky Cinema HD, BT and Sky Sports Channels), you will pay 63 per month at Sky, including Netflix for free. You might also receive a refund if you paid for your deal upfront. by entering your postcode on Virgin Medias website. They have many different communication channels. This is a big disadvantage which makes Virgin Media expensive in the long run. Find out which providers increase their prices each year. Most providers dont have a setup fee. 9 tips to haggle with Virgin Media! (opens in new window) All pay monthly customers (on phone and SIM only contracts) benefit from Virgin's data rollover benefit. Virgin Media only offers home phone deals with weekend calls. Click here for Virgin Medias Latest Deals Page. The discount offered to you might be small at first and you dont have to accept the first offer. Virgin Media fibre broadband package options, Gig1 Fibre with Virgin Media: the fastest internet available for domestic use at Unless you are already on the fastest speed in your area, there is a good chance that you'll be able to opt for an upgrade when renewing. EE and Virgin Mobile offer a wide range of SIM only mobile deals. Virgin Media TV packages and bundles. If you click on a link in this story we may earn affiliate revenue. Stop payments on checks. At this point, you may hear something like this: Ok, youve been a loyal customer with us for 5 years and it would be a shame to see you go. Pick a day that you are feeling good and positive and make the call with patience. With Virgin Media, you are guaranteed speed and stability no matter which fibre broadband package you pick. But before you call 150 from your Virgin Media home phone or 0345 454 1111 from any other phone to tell Virgin Media you're leaving, we strongly recommend . Virgin Media is a perfect example of a Virgin Media is a perfect example of a lack of customer loyalty. 1 more reply. However, since the best savings are often reserved for new . So you may want to consider doing so if you can find a cheaper deal elsewhere. Could you even just get by with Freeview, which couldn't cost you anything extra each month for TV. Learn how to find a cheaper or faster tariff (or both!) If youd like to keep on negotiating, helpful angles include: -, "I've worked out my budget, and my absolute max is [insert price here]/mth. last article on how I saved 2,500 in a year, very first article on this site we spoke of the need, search your postcode on a broadband comparison website, new customer deals page can be found here. Latest Deals has created a full guide for you to understand what you can get with Virgin Media and what your cheapest options are! This is likely to be the best offer youll get when I was leaving recently, the offer at this stage was half what I was paying monthly. It allows any number of connections and provides very impressive speeds. 1.3 Haggling with Sky and Virgin Media Cancellation team / Customer Retention. This will only work depending on how you are going to use your internet. If you search your postcode on a broadband comparison website, you can then filter by providers to get a good idea of what products are available. Virgin Media Cable TV Packages are also more advantageous when compared to other providers. How much does it cost to have Netflix on Virgin Media? Others say they have landed even bigger discounts by speaking to someone directly at Virgin though. Nope.". Ive had a look and we could do x for the services you have now. After that, Virgin Media will try their best to get any issue or problem fixed. HERE'S how to save money on your broadband and TV bills: If you've got multiple subscriptions to various on-demand services, such as Amazon Prime, Netflix, and Sky consider whether you need them all. So whichever provider youre with, go to their rivals website. Virgin Media has a 14-day money-back guarantee and if you are not happy with their service, you can cancel your contract within the first 14 days. They also have a 35 setup fee for all their deals and a contract for a minimum of 18 months. Looking for ways to save money on your monthly bills? TV, landline and mobile bundle deals. If you want to stay with your provider, check prices elsewhere to set a benchmark and then call its customer services and threaten to leave unless it price matches or lowers your bill. 2023 is the final year that you will be able to cancel your contract for free as a Virgin Media customer after a price increase. All packages get more expensive after the first contract. By name, the cancellation department sounds like it should be simply there to guess what.. help you cancel! All recommendations within this article are informed by expert editorial opinion. Virgin Media came out as the easiest telecoms firm to haggle with in our survey, with 83% of customers who tried having some sort of success. It helps to have a plan. If you have time and energy, try to negotiate for a little longer and see if you can get something more! If you've checked and you're out of contract the world is your oyster. Money-back guarantee: 30 DAYS. He said his bill was going to rise to 58 a month for broadband, basic TV and phone. But you can watch Netflix with Virgin Media TV. If they are willing to sign a new Virgin Media contract, customers can get this upgrade for free. Jesus (c. 4 BC - AD 30 or 33), also referred to as Jesus Christ or Jesus of Nazareth (among other names and titles), was a first-century Jewish preacher and religious leader; he is the central figure of Christianity, the world's largest religion.Most Christians believe he is the incarnation of God the Son and the awaited Messiah (the Christ) prophesied in the Hebrew Bible. This is only available in some restricted areas. A new set of e-waste rules, were further notified in 2022, which will come into force from 1 st April, 2023. Can I get out of my contract with Virgin Media if Im not happy? You will have four packages as well to choose from. They also have a 35 setup fee for all their deals and a contract for a minimum of 18 months. Yes, but only within the first 14 days of your new package. At the time of writing, you cant get Netflix on Virgin Media. Virgin Media TVs top package has BT Sport included; if you can live without it, its one of the easiest ways to save money. You have different ways for you to access this. Cancelling Virgin Media if you're out of contract. You will then know the exact date when it started and when it will be finished. Find out more by reading our Cookie Policy. If you don't want to stay with your current provider check if you can cancel your contract penalty free and switch to a cheaper provider. My monthly bill crept up to 41 a month and was meant to be paying about 28. You may still get lucky with pushing things further, but this is usually an end point in your ability to haggle with Sky or Virgin without at least starting the cancellation process. They said: "We called them and got the initial discount like you said then asked if they could do anything else, we got it down by 10 in the end by just calling them. Here's everything you need to know about the 2023 Virgin Media price increase. Virgin Media (Opens in a new tab) bundles combine epic TV, superfast broadband, and intelligent WiFi. I pay 25 per month for 200mb broadband only. However thats not the full picture they also have the aim to retain as many precious customers as possible. Decide if you are willing to accept an upgraded package for the same price. Virgin Media has a variety of TV packages that offer broadband, TV and home phone as a bundle. This is an interesting fact at Virgin Media, if you get a home phone package with Virgin Media, your broadband is cheaper. Skys new customer deals page can be found here (it may not appear if youre logged in) and Virgin Medias new customer deals page can be found here. 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