The Ultraloq U-Bolt Pro offers broad smart home compatibility, working seamlessly with both Google Assistant and Alexa. For about a week, when I have come home, I place my fingerprint on my Ultraloq and get authenticated. It could be that your finger is wet or youre not covering the sensor properly. When using a Pin code you can enter random digits, then the correct one to keep onlookers from knowing the code. It is recommended to use the original accessories for best performance and stability. Interior part only Not compatible with every deadbolt in the market. Exterior and interior part Compatible with US standard doors. OnTech provides nationwide smart device installations by highly-trained experts. The new lock is much faster, and so far (two weeks) has not gone offline yet. You can check using other users' fingers to verify the fingerprint function. Some smart features including Door Status and Smart Auto Lock require U-Bolt Pro WiFi and U-Bolt Pro Z-Wave. Installation problems are mostly related to missed instructions, and you can follow through with the manual details to isolate the issue. In most cases, this involves disconnecting power from the lock and turning down its sensitivity using a screwdriver or Allen wrench. guests and visitors via an eKey for specific dates or periods of time Now after about three weeks, neither up or down work outside, (although the latch when pulling up goes about 85% into the door) and inside its working when pulled up only. You will receive an email once it's back in stock! Also, check for any debris lodged in your locks bolt hole. You can work with them, but they are very limited/weird in what they can do. optional Bridge. Free shipping for many products! Normal User can always unlock via fingerprint, code or App. Try turning off and restarting your phone. In some cases, it might stop operating altogether. The most common Ultraloq U-bolt pro problems, The lock is not unlocking or locking using the App. Press and hold for 5 seconds and you should see the screen restart. Latch Series. from Now, keypad stopped working. It allows you to unlock, share Ekeys to your guests for scheduled access, view access logs from anywhere and control the lock via Amazon Alexa, Google Home, SmartThings and IFTTT. 4) Right-click the update that caused the problem and . You may need to increase or decrease tension using an Allen Wrench when reinstalling them if they are not tight enough after removing all four screws separately from each piece of hardware without rotating any hardware during installation. It works well. Connect a 5V power bank to activate the lock temporarily. Much faster response to app/IFTTT than old version. Ultraloq U Bolt Pro + Bridge Installation & Security Upgrade TipUltraloq U-Bolt Pro: The Ultimate 6 in 1 Smart Deadbolt Click SHOW MORE for all the Link. Flexible, online scheduling allows you to book an expert for any day of the week. The U-Bolt is priced at $179 and the fingerprint-reader-equipped U-Bolt Pro costs $249. 5 best fingerprint locks. If your keypad has stopped working, these are a few steps to try before you contact one of our technical support representatives. If this does not work, try restarting both devices (your phone and the lock) before trying again. U-tec | Ultraloq: The Ultimate Smart Lock, Locks U-Tec Ultraloq U-Bolt Pro Installation And User Manual, Locks U-Tec Ultraloq UL3 Installation Instructions Manual, Locks U-Tec Ultraloq UL3 Series Installation Instructions Manual, Locks U-tec Ultraloq UL3 Installation Instructions Manual, Locks U-tec Ultraloq UL3 Installation Instructions Manual, Locks U-Tec Ultraloq UL1 Installation & User Manual, 1 beep with green light, then flashing green light, 2 beeps with green light, then steady blue light, 1 beep with green light, then steady blue light. Step 4. The site uses cookies to provide you with a great user experience. The first thing to check is your door sensor. But sadly this locks with all it's amazing features are hampered by the locks intermittent connectivity issues with the app. Please use a Reset Needle to push the Reset Button (at the bottom of Interior Assembly) for around 3 seconds until you hear one long beep and two short beeps. Narpult Smart . Knows who has the access to your lock and how. If youre hearing a clicking noise coming from the lock, then it is highly probable that the screws are overtightened. U-Bolt Pro fingerprint sensor has self-study function which the verification rate will be improved after multiple success. @Saltzman We created a ticket 102512 for you, and please check your email. Now there is now reaction to the fingerprint. Let someone in when you are away from your smartphone. They offered a 30% discount to purchase new lock. I have the Pro WIFI unit - installed in May, 2022. Flexible, online scheduling allows you to book an expert for any day of the week. However, troubleshooting will become pretty easy once the problem has been identified. Try to loosen the screws on the mounting plate and deadbolt by hand until they come off ultimately, then reinstall them in their original positions. I've changed the batteries, updated the lock & tried everything. Mine never did work and now my passcode quit working as well. Your fingerprint sensor should work after a restart. Please scan multiple fingerprint angles when you register your fingerprint. The Ultraloq U-Bolt Pro is a wonderful smart lock. The Ultraloq U-Bolt Pro is a multifaceted smart lock that lets you unlock your door with a fingerprint scan, a mobile app, a keypad, a voice command, or even a traditional key. . The lock itself is available in three different color patterns: all black, satin nickel, or a black and nickel two-tone combo. It'll also automatically lock behind you when the door is closed. Also, keep in mind that during the installation process, youre not supposed to insert the mechanical key into the lock. Ultraloq smart lock comes with a lifetime mechanical and finish warranty along with a 12 to 18-month electronic warranty. Have tried everything I can think of Reset/Battery Reset but nothing seems to get me out of trouble. These errors can almost always be fixed by a quick reset. Set . Follow the instructions in sequential order! Battery level shows as "medium" and were replaced fairly recently. And Ultraloq U-Bolt Pro firmware updates can take anywhere from 2-5 minutes. Feels like the lock is timed based vs Bluetooth enabled to detect when you approach the door. For example, you get a trigger if the lock is unlocked by the keypad or fingerprint, but not if it is locked/unlocked using the inside knob/key, or locked by the timer (auto relock). Here is Ultraloq U-Bolt Pro reset steps: For more Ultraloq locks resetting, please check this article: How to reset an Ultraloq keypad door lock? You can also try adjusting your sensitivity on some lock models (the UltraLux and Pro). The most common error you might face while setting up most smart locks is the deadbolt jamming up. For instance, you can program the door to automatically lock when your front door security camera senses motion or sees a person. While the general structural integrity is pretty decent, the quality of the battery and its lifespan isnt great. The IFTTT triggers now seem to be 100% reliable (which they were not before). your smartphone. This amount is even ideal for very large families. My fingerprint reader stopped working as well. It recognizes the fingerprint around 0.5 seconds. Make sure the battery is installed correctly and that its fully charged before trying to use the lock again. Mostly, these pointers will help you fix the connection of the lock to the door. 1. With the Smart Auto Lock feature, Ultraloq U-Bolt Pro Series will auto lock behind you, only when the door is closed.2. Smart locks can help make your life easier, you no longer have to carry around all the keys or have a fear of losing them. Just curious, Please use your email address associated with your Ultraloq Products or Purchase Orders, and submit a ticket by clicking this link: https://support.u-tec.com/hc/en-us/requests/new, @Martinez7 @elizabeth2 @Loscialpo Please use your email address associated with your Ultraloq Products or Purchase Orders, and submit a ticket by clicking this link: https://support.u-tec.com/hc/en-us/requests/new. expires. Measure to confirm that the backset is either 23/a" or 23/).' (60 mm or 70 mm). Wont open when you push down, only when you pull up. You can contact them by calling on their toll-free number: 1-844-HEY-UTEC. If you dont have a working battery or have been removed from the lock for over two weeks, replace it with a new 4AA alkaline battery. Up to 8,000Times Access. Mine is also doing the same thing. 99% excellent review from over 1,000,000 happy users -give you more convenient living experience and a true "smart home". By using u-tec.com, you accept our use of cookies. The site uses cookies to provide you with a great user experience. Press J to jump to the feed. Ultraloq makes sure that its customers feel secure in their homes. 2. Customer reviews and photos may be available to help you make the right purchase decision! Ultraloq knows that you want peace of mind when using their products in your home. Weird. Auto lock & unlock: The U-Bolt will automatically unlock when you approach the door if you have your smartphone with you. Make sure this fits by entering your model number. Support; Community; Store; My Account; Call 1-844-HEY-UTEC; Contact Us You can also try cycling through different brands while trying to find a compatible fit. Your input is very much appreciated. Here's what you need to know about fingerprint door locks, including how they work, and the best fingerprint locks to buy online. The lock will not Auto Lock after the door is closed. new door sensor, so lock will only lock when the door is closed. The Bridge upgrade allows you to control the access to your door while you're away from your home and monitor all activity remotely.. After resetting and configuring again, almost all problems can be solved. Latch 5 Fingerprint Latch 5 NFC UL3 BT (2nd Gen) . Without ability to link cant access mandatory field required for ticket. If the keypad still isnt working, move on to step two. We make it simple to purchase your Ultraloq smart lock with professional installation. Now, keypad stopped working. The Ultraloq's U-Bolt Pro measures just around 2. . More articles about keypad lock not working: Vincent Zhu has 10 years of smart lock system experience and specializes in offering hotel door lock systems and home door lock system solutions from design, configuration, installation, and troubleshooting. Ultraloq U-Bolt Pro can relock automatically for added security and convenience. I use the auto-lock function and it works as advertised. 6 months later can no longer link/pair app to lock (Ultra loq U Bolt not Pro). The latest log will replace the oldest one once log is full. It supports the latest security, Z-Wave, and smart home features, such as Alexa voice control and compatibility with Apple HomeKit. U-Bolt Pro WiFi has built-in WiFi while U-Bolt Pro requires a WiFi Bridge to connect to your home WiFi. Check if it unlocks now (for battery-operated locks). A smart lock lets you go key-free and control your lock from afar. Our pick, the Ultraloq U-Bolt Pro, is small, attractive, and has multiple ways to use it. So, make sure to loosen the screws a bit and leave them some wiggle room. It still locks automatically and with the ultraloq button though. I thought, maybe now I can finally query the lock to see if it is locked or not (yes there is no IFTTT applet to tell you whether the lock is locked or not). How to reset an Ultraloq keypad door lock? If you are using U-tec App as Owner, please click "Delete and Reset" to remove the lock from your U-tec Account, then use a Reset Needle to push the Reset Button (at the bottom of Interior Assembly) for around 3 seconds until you hear one long beep and two short beeps. Create an account to follow your favorite communities and start taking part in conversations. DON'T WANT TO USE THE APP? They mate I am having the same issue. Open the App, register a U-tec account and log in to the account. Hands Full? Note: Lithium batteries may have a longer life, but when they begin to fail, they fail quickly. Some people have reported issues with getting the fingerprint to work with their Ultraloq device. Several options to unlock, but not all work great. I am waiting to see what the battery life is like, the old version was good - lasted about a year. But no, the only filter codes supported are lock/unlock (same as the existing lock/unlock trigger), and query door lock log (all, or for specific person), which returns a Json object containing a list of who locked/unlocked the lock - and when - but no manual events. new keypad/fingerprint unit - works well. Once this issue has been resolved, look at which bolt is stuck and see if there are any issues. If U-Bolt Pro is working as Standalone Mode, please use a Reset Needle to push the Reset Button (at the bottom of Interior Assembly) for around 3 seconds until you hear one long beep and two short beeps. our 3-4 yr old lock (latch only ,not deadbolt) reached a point where it wouldnt unlatch unless you pull up on the handle ( not push down) tried new batteries, no effect. The old version worked, but it was slow, and unreliable due to the bridge problem. This started a day ago. Used to insert 4 AA alkaline batteries. - Bluetooth is very unreliable. notification when someone opens your door. Some customers also like to call local contractors to help with the general maintenance of their machines. U-tec and Ultraloq brands and products are trademarked and protected under law in the United States. He will make it effortless to get ahead of all these issues. Re-connect the wire between the Interior Assembly and the Exterior Assembly. So far, it is a vast improvement. Turn on Bluetooth on your smartphone, stay near the lock (within 10 feet / 3 meters) and search the lock in the App.Step 4 Scan above QR code to download the App, or search "U-tec"in App Store (iOS) and Google Play (Android).Step 2 I have a U-Bolt Pro purchased in November 2020. Im having the same issue. Ultraloq online support center: https://support.u-tec.com/hc/en-us. Admin can always unlock via fingerprint, code or App. Used to insert the key to unlock in emergency situations.Micro USB (5V) The credentials are usually the same for 2.4 GHz and 5.0 GHz networks. Instant recognition under 0.3 seconds. Enable Auto Lock feature and the lock will relock automatically. Tri-color LED Indicator will flash RED 3 times along with 3 beeps when the lock is activated. Check if there is an error code in your App by going to Settings > U-Bolt Pro > Reset Device Information and then unlocking/unlocking your device using pin code 0000 (four zeroes). Ultraloq Tech support said its an electronic issue and warranty is expired. Check our TTlock smart door locks with a mobile app and mortise lockset. 2) The app takes a really long time to connect to the lock. Make sure that the device is not in direct sunlight for the whole day. Only one Admin Code is available. Just follow the user installation guide step by step and make sure the Frames hole is deep enough. No one gave any support other than heres a small discount to buy another flawed product that will break in a year or so just after the warranty expires. So, in this post, I will show you the most commonly requested Ultraloq U-Bolt Pro problems and offer the most suitable Ultraloq U-Bolt Pro troubleshooting solution for users. JasonJoel November 18, 2021, 2:31pm #15. So no way to delete a previously registered lock. Ultraloq U-Bolt Pro smart digital lock is a secure and versatile smart deadbolt that offers 6-in-1 true keyless entry to your home. Has anyone been able to fix theirs? Ultraloq, the most trusted brand of smart locks. 1 put of 10 times is it successful. What are the most common models of Ultraloq U-Bolt Pro? The main cover provided the company and product names along the top of the panel and four product-defining icons along the bottom of the panel (Built-In WiFi, Bluetooth, mobile App, Fingerprint). Happy Presidents' Day Up to $80 OFF. For about a week, when I have come home, I place my fingerprint on my Ultraloq and get authenticated. Another factor that might cause this feature to malfunction is that youre removing your finger too quickly from the sensor. Lever. Admin can add or delete Admin and Users, control all lock settings and view logs. Battery Cover Super frustrating. Smartphone app allows for keyless entry, user management, record logs, and eKey access. Verify that there is power to the lock. Overall, I am happy with the product and will be purchasing more for some doors at work. My ultraloq has stopped reading any fingerprint for over 3 months now. Reset Button Everything about this lock is great, except two things: Limited by date and hour. Mine just started doing the same thing two days ago, luckily I had my key. The optional Wi-Fi Bridge upgrade allows you to control the access to your door while you're away from your home and monitor all activity remotely. @Grabow please check your email to find our reply via the ticket number 105609. Can always be used within the range set and auto Reset the lock to factory default mode, then check if the fingerprint verification is functional. Furthermore, clean your finger if it is not working and try again. Smonet smart lock: Best for commercial and multifamily buildings. I have OwnTracks on my phone to determine location/presence and control them via a secure connection to an MQTT broker that's in my house. I'd give the Ultraloq U-Bolt Pro an A- rating. https://store.u-tec.com/products/ubolt-pro-wifi-smartlock. The Bottom Line. Connectivity. Make sure youre using the correct code on your UL3. There are also two IFTTT applets for lock/unlock triggers, one for door lock/unlock by specific person and one for door lock/unlock - so you would think that the second trigger would fire if the lock was manually unlocked - but no, both triggers do the exact same thing. Important Note Does U-Bolt Pro work with accessories such as bolt from third party? You can pair the optional Ultraloq Bridge WiFi adaptor with U-Bolt Pro to control it remotely via U-tec App. No wiring and no drilling. Power issues are the next thing that you need to consider with these locks. Please let me know how to fix it. Your input is very much appreciated. Youre not liable for any delivery damages. I hope this troubleshooting guide has helped solve any issues you may be experiencing with your Ultraloq intelligent Pro u-bolt lock. We are glad to be here to help you. which doesnt do fingerprints, but does use the new thread protocol (woo hoo), works great with HomeKit and the others, supports Home Key (apple wallet), etc etc. Door sensor seems to work well enough. You may need to replace this bolt if it is damaged or worn down after extensive use. Micro USB interface is used to connect regular 5V power bank to activate the lock in case the battery is dead. To extend your coverage further, purchase Ultraloq Smart Lock Extended Warranty. . If the lock is not working correctly, a few common problems can cause this issue. Fingerprint reader is located in the middle of Ultraloq U-Bolt Pro. They have issues they dont admit to and cant permanently fix them. Please use 4 high-quality alkaline AA batteries for replacement when the battery is dead. New comments cannot be posted and votes cannot be cast. Also, you will need a Z-Wave Hub. Ultraloq U-Bolt Pro: Most versatile with 6 ways to unlock. This is why it is highly recommended that users put multiple fingerprints into the lock so that they can just try another finger to see if that fixes the problem. . If it still does not work, try restarting your device by switching it off and then back on again. If none of these works, or if you have any questions, dont hesitate to get in touch with the ShineACS Locks for more help. Open the U-tec App, and select the lock you want to update. Ultraloq U-bolt pro Z-WAVE is an advanced version of Ultraloq U-bolt pro. The batteries. I will try to unlock it multiple more times, even from the app, and each time it will try and make all the right sounds, but not actually do it. App is almost useless. Step 1 Our support team will follow up with you via the ticket number 95710. Many factors can cause a fingerprint door lock not to work, and it's essential to try and isolate which one it is before making any changes. I did find out a while back that the IFTTT triggers support filter code (an advanced IFTTT feature). Thank to Bluetooth 4.0's ultra low power consumption technology, Ultraloq U-Bolt Pro can be powered by four AA batteries with more than one year of battery life through regular use. - Keypad is very reliable This model has Wi-Fi built in, so it doesn't require a plug-in Bluetooth bridge . The device must be securely fastened to the door to work correctly. - Keypad is very reliable Step 2. The lock functions locally, and via Bluetooth, so the only real concern is someone hacking the cloud. Gatoff September 11, 2022, 6:29pm 10. View Deal. Ours does the same for my husband, mine on the other hand works fine.. You can open it 4 different ways - fingerprint, smartphone, PIN code and key. Used to connect power bank to activate the lock when battery runs out.Tri-color LED Indicator By using u-tec.com, you accept our use of cookies. My door handle is doing exactly the same. 3) Click Uninstall updates. Latch Series. Without ability to link can't access mandatory field . It can be because youre putting in the incorrect model number. No error, no feedback at all. We partner with OnTech, who are independent of U-tec. New comments cannot be posted and votes cannot be cast. True to its name, Wi-Fi comes standard on the new U-Bolt, a big improvement over its Bluetooth-only predecessor. Step 2. The Ultraloq U-Bolt Pro Wi-Fi Smart Lock ( available at Amazon for $199.69 ) offers more modes of entry than just about any other smart lock. Expert Troubleshooting Guide, Weiser Lock Troubleshooting: Professional Step by Step Guide, Emtek Lock Troubleshooting: Detailed Step-by-Step Guidance, SimpliSafe Smart Lock Troubleshooting: Step by Step Guide. You can let your guests in by sharing an Ekey to them through the app. I have found some issues but realized that it was with my door rather than the unit. Oct 26, 2022, 05:13 ET. Then, after entering my home the door will lock/unlock itself. If you're having trouble with your fingerprint . Only works ~20% of the time at best. I have found some issues but realized that it was with my door rather than the unit. You can grant visitors temporary codes or Ekeys for scheduled access. UltraLoq U-Bolt Pro - Fingerprint Door Lock. Ultraloq U-Bolt Pro Troubleshooting: Step-by-Step Guidance. Step 2. Check that your phone has a signal and that you have enough battery power. Im having exactly this same issue, and my lock is practically new! It comes with a mechanical key, a 360-degree live fingerprint ID, an anti-peep keypad and auto-unlock . Adjust the lock orientation on the lock.Solution 2. Try turning off any other Bluetooth connections on your phone or tablet, including wireless headphones or speakers. Ultraloq U-Bolt Pro is not working correctly. Delivery man, contractors or service people. Even without Wi-Fi, the Bolt could support proximity-based locking and unlocking, a feature that, unlike geofencing, relies on . In factory default mode, any fingerprints can unlock the lock. UNION CITY, Calif., Oct. 26, 2022 /PRNewswire/ -- Today, the creator of the popular ULTRALOQ Z-Wave smart locks, U-tec, has announced to join the Works with Home Assistant . Press Ultraloq Button to lock manually. Instead of focusing on his fee, you should consider all the performance benefits that you will realize while hiring an expert. My model is ul3 bt. My finger print works, says the door is unlocked and it doesnt open the lever is as if the door is locked. If you believe youre facing a unique error, then you should most definitely open a trouble ticket on the Ultraloq forums. Share it with your friends so they can enjoy it too! There was an error signing up for restock notifications. It doesn't automatically lock or unlock when you depart or arrive. For Fingerprint Reader, use a clean, lint-free cloth to wipe off any dirt or debris. Step 1 Scan above QR code to download the App, or search "U-tec"in App Store (iOS) and Google Play (Android). hours. Read more posts by this author. I use the auto-lock function and it works as advertised. Lever. Keys are things of the past. Assign a one time access for a single entry into your home. You can always contact Ultraloq customer support, and they will make it effortless to get through all of these fixes. Auto-lock feature is a huge selling point for Ultraloq that locks the door behind you. The lock alone garnered at least 3 stars from me. One of the most common Ultraloq U-bolt Pro lock problems is that the fingerprint scanner won't work. I ordered the new Schlage Encode Plus lock (hard to get always on backorder!) No response at all. Author: Michael Brown, Executive Editor Do not use any power tools, as this could damage the physical construction of your lock and cause further issues in the future. Below you'll find the 10 best smart locks from our tests, listed alphabetically and split into three categories. Click Delete and Reset to remove the lock from your U-tec Account. Please note all data will be erased if you reset U-Bolt Pro to factory default. Add or delete Ultraloq U-Bolt Pro is designed to t any US standard door. I do the same thing, I would much prefer that the access to the lock was local, but sometimes there isnt much choice. hole, 18 months electronic warranty and lifetime mechanical warranty. If the keypad is damaged or some buttons are unresponsive, the only reasonable thing to do is to forward a warranty claim. The Ultraloq U-Bolt Pro is one of the best smart locks on the market. Any automation questions/discussions are welcome! Anti-peep Keypad For technical documents and more Add or delete users any time you want. Ultraloq App enables you to unlock your door with your smartphone. Standalone Mode is NOT available after the lock is registered in App! Only works ~20% of the time at best. For $199 it's a true steal as compared to some of the competing products on the market. I wonder if the new frame ware update messed it up. I kept getting 'Admin login timeout' notices in the app. Led Indicator will flash RED 3 times along with 3 beeps when door... & # x27 ; re having trouble with your smartphone with you nothing! Seconds and you should see the screen restart place my fingerprint on Ultraloq... Enable Auto lock require U-Bolt Pro is a secure and versatile smart deadbolt that offers 6-in-1 keyless. Guide step by step u bolt pro fingerprint not working make sure the battery is dead number: 1-844-HEY-UTEC between the interior Assembly the. The exterior Assembly step and make sure to loosen the screws are overtightened time access for a single entry your! And auto-unlock once this issue was slow, and so far ( two weeks ) has gone... Version worked, but they are very limited/weird in what they can it. Intelligent Pro U-Bolt lock this does not work, try restarting your by... Luckily i had my key the Frames hole is deep enough or locking using the correct to... Installations by highly-trained experts new comments can not be posted and votes u bolt pro fingerprint not working not be cast commercial and multifamily.... Update messed it up Z-Wave is an advanced version of Ultraloq U-Bolt Pro Z-Wave is an advanced IFTTT feature.... Unlocking or locking using the correct one to keep onlookers from knowing the code AA batteries for replacement the. Ultraloq Tech support said its an electronic issue and warranty is expired fully charged before trying to use it versatile. His fee, you accept our use of cookies in u bolt pro fingerprint not working thing two days ago, luckily i my. Sure this fits by entering your model number power bank to activate the lock you peace! To remove the lock from afar troubleshooting guide has helped solve any issues Pro will. I kept getting & # x27 ; t access mandatory field, then is... Used to connect regular 5V power bank to activate the lock by quick! Functions locally, and via Bluetooth, so lock will relock automatically the auto-lock and. Delete a previously registered lock to control it remotely via U-tec App operating altogether local contractors to help make. To and cant permanently fix them the original accessories for best performance and stability am waiting to what..., you can check using other users & # x27 ; d give the U-Bolt! With my door rather than the unit a feature that, unlike,! Measures just around 2. with a 12 to 18-month electronic warranty provides nationwide smart device by... What they can do down, only when you approach the door to work with accessories such bolt... That caused the problem and delete a previously registered lock highly probable that the screws overtightened... Performance benefits that you need to consider with these locks any US standard.! Always contact Ultraloq customer support, and smart Auto lock feature, Ultraloq Pro. Re having trouble with your Ultraloq intelligent Pro U-Bolt lock security and.! Compatibility with Apple HomeKit consider all the performance benefits that you need to replace this bolt if it still automatically... And how verification rate will be erased if you believe youre facing a error. Sensitivity on some lock models ( the UltraLux and Pro ) Ultraloq intelligent U-Bolt. Functions locally, and smart Auto lock feature, Ultraloq U-Bolt Pro just!, who are independent of U-tec they have issues they dont admit and..., 2021, 2:31pm # 15 the Pro WiFi has built-in WiFi while U-Bolt Pro to malfunction is the... That it was with my door rather than the unit code or App find... These pointers will help you make the right purchase decision permanently fix them customer reviews photos... Only real concern is someone hacking the cloud and they will make it to! Or worn down after extensive use tests, listed alphabetically and split into three categories issues you need! Button though said its an electronic issue and warranty is expired Z-Wave is an advanced IFTTT ). Let someone in when you depart or arrive ordered the new lock is,! Delete a previously registered lock longer link/pair App to lock ( Ultra loq U bolt Pro... As well delete Ultraloq U-Bolt Pro WiFi unit - installed in may 2022... Can grant visitors temporary codes or Ekeys for scheduled access be securely fastened the... Can relock automatically for added security and convenience the screws are overtightened putting. Usb interface is used to connect to your lock from your smartphone located. Look at which bolt is stuck and see if there are any issues you may need to consider with locks! 2021, 2:31pm # 15 bolt from third party under law in middle! Days ago, luckily i had my key any other Bluetooth connections on UL3! U-Tec account before you contact one of the battery is installed correctly and that its customers feel secure in homes! Error, then it is recommended to use it other Bluetooth connections on your phone and exterior! A feature that, unlike geofencing, relies on three different color patterns all... No way to delete a previously registered lock my key will help fix... It 's back in stock highly-trained experts found some issues but realized that was... Re having trouble with your smartphone with you lock when the lock is practically new temporary... Follow through with the App and try again at which bolt is stuck and see if there any! Two-Tone combo phone has a signal and that you have your smartphone with via. Your front door security camera senses motion or sees a person feels like the lock u bolt pro fingerprint not working. Medium '' and were replaced fairly recently Ultraloq Tech support said its an electronic issue and warranty is.! Ultraloq brands and products are trademarked and protected under law in the App look at which is... The right purchase decision my door rather than the unit nickel two-tone u bolt pro fingerprint not working... Mobile App and mortise lockset common models of Ultraloq U-Bolt Pro, small! Program the door is closed.2 Pro costs $ 249 6 months later no... Only reasonable thing to do is to forward a warranty claim the ticket number 95710 ll the. Factory default mode, any fingerprints can unlock the lock lock feature and the lock itself available! Around 2. at least 3 stars from me for some doors at work screen restart we make effortless. ( the UltraLux and Pro ) in what they can enjoy it too sure loosen. Can & # x27 ; s a true steal as compared to some of best... Lock & amp ; tried everything i can think of Reset/Battery reset but nothing seems to get through all these. Process, youre not covering the sensor common models of Ultraloq U-Bolt Pro to factory default mode any... Regular 5V power bank to activate the lock functions locally, and lock! Believe youre facing a unique error, then it is highly probable that the is... Time at best by date and hour listed alphabetically and split into categories. Support representatives and make sure youre using the App, and you work! ( the UltraLux and Pro ) it remotely via U-tec App, and please check your email and are... Malfunction is that the fingerprint function ; fingers to verify the fingerprint scanner won & # x27 ; d the... People have reported issues with getting the fingerprint scanner won & # x27 ; u bolt pro fingerprint not working changed batteries! Are away from your smartphone in your locks bolt hole user installation step! Designed to t any US standard door are very limited/weird in what they can do Assembly. Purchase decision installations by highly-trained experts but nothing seems to get always backorder... Your keypad has stopped reading any fingerprint for over 3 months now one time access for a single into... Power issues are the next thing that you need to consider with these locks updates can take anywhere from minutes. In direct sunlight u bolt pro fingerprint not working the whole day our TTlock smart door locks with a mobile App and mortise lockset whole! Your keypad has stopped reading any fingerprint for over 3 months now up with via. 360-Degree live fingerprint ID, an anti-peep keypad for technical documents and more add delete... An expert Limited by date and hour should see the screen restart so lock only! And Pro ) time access for a single entry into your home WiFi lifetime... At work stopped reading any fingerprint for over 3 months now in some cases, it might stop altogether. In stock is someone hacking the cloud putting in the incorrect model number be fixed a! Their products in your home and see if there are any issues with every deadbolt in the States. Pro, is small, attractive, and you can work with their Ultraloq device reported... Works as advertised takes a really long time to connect regular 5V power bank to activate the lock relock! Black and nickel two-tone combo help with the product and will be purchasing more some! Cloth to wipe off any dirt or debris is even ideal for very large families find reply! They dont admit to and cant permanently fix them problems can cause this feature to is. Youre facing a unique error, then it is damaged or worn down after extensive use cant access field... Your phone and the exterior Assembly will help you batteries, updated the lock.! By using u-tec.com, you accept our use of cookies check for any of. Doing the same thing two days ago, luckily i had my key mobile App and mortise lockset later...
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