For refunds due to flight cancellation or rescheduling by AirAsia, double payment or duplicate booking, the terminal fee or airport tax will be refunded to you together with the fare and other charges. Hello po! I have been receiving email from airasia in year 2021 on the credit point refund. Chat BO is not able to help because return flight had reservation changes ( same PNR), - Service and attitude of staff in Malaysia service counter. Desired outcome: It has also attained the tittle of Asia's Best and World's Best Low Cost Airline by Skytrax for six consecutive years from 2009 until 2014. AirAsia AVA on WhatsApp: +60 11-3516 5078. Enjoy taking pictures and videos with Samsung S22 Ultra and Sony ZV-1. AirAsia X also appoints Dato Lim Kian Onn as the Deputy Chairman to lead the airline restructuring. Thanks! My flight was cancelled by AirAsia a month ago. Betak, who planned to visit the area around Mount Kinabalu, Southeast Asias highest peak, with her family in October 2021, said the airlines automated online customer service only offered her the option of travelling on different dates. I also filed last feb 2020 for refund in airasia on cancelled flight due to covid19. My Cases Articles Booking Cancellation & Refund I have been trying to contact AirAsia for support and assistance on my booking. Its around and around and around situation with them. We have continued to request the full refund from Air Asia for the cancelled flights but no refund as yet. Wastes time in providing details to end up with a generic Bummer! AirAsia keep closing the case for our refund request and we are trying to contact your customer service. Today, we received an email from AirAsia X on the flight cancellation and no refund issue. I booked an AirAsia flight on 11 Feb 2023, roughly around 12:40am through Expedia. Im having the same problem now and AVA is so Dear officer, The problem here is that AA is still refusing to refund passenger fares despite not being able to offer any alternative flights except to limited destinations. 2. sa ngayon po any idea ilang days sa Philippines magrefund ang ariasai? Airasia brought forward the flight to a time which I couldn't make due to my flight arriving later than the rescheduled time. Have you heard any official updates from AirAsia? air asia doesnt do full refund anymore, thzy just for you to take a credit that you can use within anyear. GetHuman8130376 AirAsia Jan 28, 2023. It does not take days or weeks to receive the refund lol. Steps to start chatting with AirAsia AVA on WhatsApp: Open WhatsApp app on your mobile or desktop computer. "The problem child is AAX and while air . Unlike other countries, They apparently only have a computer-generated live chat through their website for those who are in the Philippines, to be able to request or file for a refund; but once I got in an available chat room, nobodys responding from their end. This is related to my booking D553M and earlier case Id [protected] where I requested to cancel my existing booking and issue full refund due to rescheduling of the flight by AirAsia. They announced a restructuring plan geared at facilitating an injection of fresh equity which will allow the airline to fly again. Very frustrated. We will update once we have new updates on the AirAsia X restructuring scheme in the future. We have the same situation. Over 2 years waiting for refund over a year since emails asking for bank details airasia should file for bankruptcy if they cant pay back .. Cancelled ung flight ko Im super frustrated and helpless by the bad experience with AirAsia. My flight is automatically cancelled by air asia. Able to use credit account on Airasia flight booking, Carry on baggage cant be computed as combine weight for 3 passengers. Hi, my flight is on march 23 etd 00:30 mnl -dvo. Rohana and her family did not fall under any exempted category. I thought that they would be transferring it back to my credit card, apparently its on my airasia Credit Amount. I asked them how many months will it take before they credit the refund in my account. Check with CCco and if any problem you can tell them you will find a CCco that doesnt allow such behavior. We ask them politely to consider but he gave us hard time. I gave them all of my bank information. How long before you will get the full refund? I always choose the original form of payment. hi, unfortunately, I wasnt able to transfer it to my credit card. Air Asia refund - More question. i filed for refund some time in feb 2020 when covid started to get serious but i only got back my refund some time in december. hi. Point : 12000 During March of 2012, Air Asia has decided to scrap the long-haul . I received similar letter, 12-14 weeks but till now as per ava still in process and will send message to refund team to expedite, same old reply since 2021! I want to sue AIR ASIA because they are not refunding mine and keep offering credit services. Wala kasing makausap na totoong tao laging si AVA haha. why you can not give our refund? Air Asia has a strict policy that needs to be adhered to. This is too stressful. I personally doubt this company will recover from the epidemic in its previous form, partly due to its bad customer relations handling. Regardless, this ASL issue is just the latest heap of trouble AirAsia is facing for the past so many years, most notably on passenger related problems such as flight cancellations, unresolved refunds, online booking system and postponements of flights, etc. However, I have heard that AirAsia can have issues with delays and cancellations- so be sure to do your research and look . please give me a refund because I cannot avail travelling anymore and no more home and food to eat .. please be considerate! I have chatted with their little messaging system probably 15 times now and NO REFUND!!! Eh pano yung mga may booking ng March 18 or kaya March 19 na nagdecide na hindi na tumuloy sa flight nila dahil sympre takot na sa COVID. Your money will be credited to an account carried by Air Asia that will maintain it till the end of your flight. I live in Japan but they have stopped operating from Japan so I cant simply ask for new flights .. Were travelling with my mom who had a heart surgery. So can I put all my flights on hold for credit .adise on procedure to do this appreciated. Its been TEN months..I havent received my money. If you are using the AirAsia mobile application, just simply open the app, click the chat bubble, then click on "AirAsia Support - Live Chat". I am very close to reaching out to the legal authorities regarding this case. Sub: Final Notice Before Legal Proceedings Urgent Payment required from AirAsia not providing clients Just after 2 days, i recieved an email stating that they have successfully approved my request. Enter the booking code. (MATTA), said the refunds backlog is a short-term issue and its 3,100 members will continue to book with AirAsia as long as requested by customers. If you wish to request a refund for an AirAsia flight ticket, heres how to do it. The fare, surcharges, taxes, and terminal fees will be refunded to you. Essay, Pages 3 (570 words) Views. I got credit refund from Airasia for flight cancellation for year 2020. Ayaw lang nila mag refund and its the WORST airline. AirAsia Berhad (Malaysia)|Thai AirAsia Co. Ltd|PT Indonesia AirAsia|Philippines AirAsia Inc.|AirAsia X Berhad (Malaysia), AirAsia Aviation Group Limited, Bo Lingam, AAAGL, AVA, News, AirAsia, AirAsiaPH, Manila, Philippines, AirAsia Philippines. Thank you in advance, Waiting over a year for a promised refund, Did you get your refund? . I cant get a refund either!! AirAsia Groups policies are in line with many low-cost operators in the travel industry worldwide and are fully compliant with all regulatory requirements and as a customer-centric airline, we have focused on resolving all customer queries during the pandemic as soon as possible, a spokesperson said. Oo, alam namin MASSIVE request for refund ang natatanggap nila araw araw, pero parang impossible naman mga refund request made as early as February or March eh until now hindi pa nila maprocess. But seeing the horror stories here highly discourages me from proceeding! AirAsia Is Still Processing Refunds From The Pandemic Disruption By Michael Doran Published Jun 12, 2022 AirAsia Group has done well for 99.2% of its customers but why are 0.8% still waiting for a refund two years after the pandemic hit? Desired outcome: Payment failure but credit card was charged. Problem and Solution of Airasia. I am also familiar with Microsoft Office, Canva, Adobe Photoshop, iMovie, etc. SEPANG, 29 March 2022 - AirAsia Aviation Group Limited (AAAGL) wishes to clarify that it has resolved over 99% of guest queries and refund requests set off by the Covid-19 pandemic over the past two years.. Bo Lingam, Group CEO of AirAsia Aviation Group Limited said: "As one of the world's largest airlines . And that was that they would give me a refund if they canceled my flights unilaterally. Air Asia doesnt appear to understand even basic customer service. Case id [protected] - want to cancel and take refund of my booking d552m. Desired outcome: At this time, we can only hope that AirAsia X manage to get their restructuring scheme approved and hopefully everything is back to normal after this COVID 19 pandemic. I have the same issue but the status is still in process. ><, Hi mera PNR O6F9QQ,ye cencel ho suka hai ,eska refund sahiye joldi sahiye. After waiting 8 months for a promised refund, I cant see way forward except making a claim through my credit card company. Now, wheres my money?!!! Hi Roger, did you get your refund already? He is a Chartered Accountant and was an investment banker. Create new contact using +60 11-3516 5078 number. AirAsia has already proved that it can efficiently handle passenger problems related to the unpredictable development of the pandemic. they have twice asked me for my bank details to refund me but this seems to be a stalling tactic PLS MY AIR TICKETS 18 MARCH DELHI TO KUALAMPUR AIR ASIA FLIGHTS D7183 PNR NO DRUM4Y PLS CANCAL & REFANDS Need. [Reference: P4F7NZ], KUALA LUMPUR, Nov 25 Financially crippled budget airline AirAsia X Bhd (AAX) sought to explain why it cannot give refunds in cash to passengers who are also listed as "creditors" in its debt restructuring scheme. :). Details as follow: walang kwenta!!! Its taking them too long to process refund. All Rights Reserved. Now AirAsia don't have a call center or a number you can dial and speak to a human. This will takes time and we cant fly anywhere at the moment so we have to be patience. Check out airasia.com and get only the best deals today! Follow AVAs next instructions. is there anything more I can do? They do not want to honor their policy when I bought my ticket. That essentially. or do I need to check-in to be able to request a refund? The carrier is seeking to raise between RM800 million and RM1 billion through its rights issues and another RM1 billion from bank borrowings (underwritten by Danajamin Nasional Bhd). Timeline. We've taken the time to write instructions for how to solve some of the most common AirAsia customer problems. In my request, I said it was fine to refund me credits for the booking but instead I was reminded in June 2020 that I must board the flight to Sabah on a different date and there would be no refunds, Betak told Al Jazeera. Thanks in advance! We understand these are challenging times for everyone and appreciate your understanding. o Refund fee will be exempted for: All AirAsia Philippines (Z2), AirAsia Thailand (FD), AirAsia X Thailand (XJ) & AirAsia India (I5) flights. And I laff at those buy unlimited pass rm 499. A British Airways customer has taken the airline to court as they refused to refund the customer in cash for a canceled flight after a customer service voucher was issued during the pandemic.. British Airways had gotten into hot water before with these vouchers, which were issued as flights cancelled en masse during Covid and the airline disabled the online request option for cash refunds. I would like to ask if you were able to transfer your refund to your debit? I have been waiting for their refund for a year now. I tried the AVA live chat but it is not helpful at all. . I will never book any flight with them anymore. Youll be asked if you would like to proceed. hi! Passengers name: Belono/ Kristen Anne, Belono, Alyssa Mari, Belono Alexis Maica We promise not to send you any unrelated messages, Click here if youd like to unsubscribe from notifications about new complaints of AirAsia. I chat on line with Air asia and they told me that " the refund was sent to the bank on 02 June To Credit Card Number = 4*********78" ; "Refund amount (with currency) = USD XX.XX" . Booking Cancellation & Refund Booking SNAP Unlimited Deals Holidays Check-in Hotels Xpress Pocket Payment And Fees Non-AirAsia Flights Activities Insurance Food Gifts Shop Rewards BigXchange Ikhlas Health WiFi TuneTalk airasia flights Beauty money Airasia Ride More Topics. Like many other airlines around the world, AirAsia X is currently doing all they can to keep their business running. Anyways, thanks for the info. what if I paid thru Cebuana Lhuiller. | Pelajari lebih lanjut pengalaman kerja, pendidikan, dan . They probably never wanted to actually refund it. Submit a complaint and get your issue resolved. On desktop, you can see AVA right away. And so i requested for a refund. AirAsia is set to resume its scheduled domestic flights commencing with Malaysia on 29 April 2020, followed by Thailand (1 May 2020), the Philippines (1 May 2020), India (4 May 2020) and Indonesia (7 May 2020), subject to approval from the authorities. Using live chat with AVA does not work, as well. Sounds easy,in reality bullshit,try getting your money. Any update regarding your refund request? Its been 6 months. Submit a complaint to AirAsia and receive as much as 600 per passenger. We requested Feb 2019. My request was approved and Im just curious if they are actually paying these as they said they would. Check out airasia.com and get only the best deals today! If you could help me. Passengers name: Jun Tamayo, Lorie Jane Rosales, Aricia Julienne De Peralta, Josh Ryzen Kendrick De Peralta. Or is the status still in process? KUALA LUMPUR: AirAsia has settled over 90% of passenger refunds thus far, says Capital A Bhd (formerly known as AirAsia Group Bhd) chief executive officer Tony Fernandes. On the next menu, choose AIRASIA NEW REFUND REQUEST. When I try to make a booking in Jan 3, 2023 , noticed all my point has expired . My flight has cancelled during COVID-19 lockdown period, details is CCU to GAU dated on 5th April, We do our best to keep our guests updated frequently with emails regarding their refund status, and they are also able to check the status of their refund anytime of the day via AVA, our multilingual virtual Allstar. Its so frustrating and I am so tired of trying to get my money back so Ive accepted that I might not get my money back at all.. AIR ASIA FLIGHTS D7182 PNR NO DRUM4Y KUALAMPUR TO DELHI PLS CANCAL & REFANDS, hello our trip to cagayan de oro was cancelled due to community quarantine or locksown,how could we move the date for a new schedule, Heres how to rebook or move flight to a new sked: https://www.thepoortraveler.net/2020/03/rebooking-airasia-flight/. I feel sad that we are so much troubled by the unexpected action by the airline. Last week, we received our AirAsia X flight cancellation to Japan and it was no surprise. Frustrated customers chasing AirAsia for refunds. Well try to get back to you soonest. I want to file a complain in a government agency already! My flight was cancel also. He has been a Board member of AirAsia X since 2012. Will appreciate your reply. I didn't not receive 5 of my luggage when i departure in KLIA, when i ask AIR ASIA staff they informed me the luggage will be sent in next flight. How can u rrefuse me refund shameless dirty pigs. Click here to get notifications about new complaints of AirAsia. This is the right thing to do to ensure we can serve you again as soon as possible. Many of the complaints have been directed towards AVA, AirAsias online chatbot, which is the only line of communication between customers and the airline for issues involving bookings or flights. As you are aware, the ongoing pandemic has impacted our business significantly and all airlines are in a similar position due to COVID-19 and must consider ways to overcome the situation. As we could not make this additional payment, being in a remote location, we were forced to make fresh booking and payment through our external contact. Good luck to them. air asia is the cheapest airline but the hardest to refund the booking. Even left my celfone overnight with that live chat. can I still change it to be refunded to original payment? Our flight is cancel by airasia. No materials from this website may be copied, reproduced, republished, uploaded, posted, transmitted, or distributed in any way. Surely there must be some kind of consumer protection law to protect users from Companies behaving in this way? Air asia are impossible to contact in any way. We use cookies to give you a better experience on AirAsia.com. I waited morethan 15 minutes to chat with a human who kay ubderstand what i am saying because that AVA thing does not accept any explaination and its very frustrating and traumatic.. I have an issue with AirAsia too. The customer service rep can only log your concern internally. Kiwi.com Credit it's the fastest way to receive your refund.Kiwi.com Credit appears in your account within a few minutes and is ready to use to book another trip with us. A father and traveler who enjoys to eat, shop and travel. I am very much shocked to see reply from AirAsia that they can't help me because the ticket was booked through some travel agency. The 3months cover that they have emailed was not applied in their system. He has three passions in life: social media, travel, and movies. Air Asia has been encountered the high fuel cost problems for these years. AK0010 I need a confirmation email of my cancellation request. We had notified them that she could not negotiate stairs. Thank you. document.getElementById( "ak_js_1" ).setAttribute( "value", ( new Date() ).getTime() ); document.getElementById( "ak_js_2" ).setAttribute( "value", ( new Date() ).getTime() ); Hi! Answer You will get a refund confirmation email within 48 hours and it will be reflected in your bank account 7-14 working days. 1 / 10 Following the release of Capital As Annual Report 2021 last month, some social media users vented their frustrations on Fernandezs personal Instagram accounts, with one comment slamming AirAsia as the one and only airline that does not have a customer service phone number.. They act like theyre going to give you a refund. They closed the case without further explanation. Updated: 09 Apr 2021, 04:04 PM IST Rhik Kundu All refunds have been processed to the original. Instead, type REFUND. PRIVACY POLICY Your usage of the AirAsia website indicates that you agree to be bound by ourTerms and Conditions,Terms of UseandPrivacy Statement. It promised refunds for flights they canceled during the pandemic. Want to know if they will cancel all flights since the community lockdown in manila starts from march 15 to april 15.. Is there any chances to rebook since i avail a promo ticket? - NSTP file pic. Let it discover your problem and propose the fastest solution. Air Asia. Halos lahat ng flight starting March ay eligible for refund. I waited for more than 4 months just to receive an information from them that the booking name or route doesnt match to my request. - Case id 120478040 - want to cancel and take refund of my booking d552m. No compassion for passengers. Id like to have someone to please review the performance of this guy. And also I paid thru 7 eleven by cash so why the hell they are asking for a bank account?? thanks in adv.! I am experienced in the Customer Service field using SalesForce as a CRM tool. my roundtrip flight was rescheduled, pwede kayang i- refund yung isang flight lang? 6 months and still no refund. Your email address will not be published. Keep track with all the luggage and there should be any missing items in my luggage0123508840 called to this number. ive got the same message like you, they ask me for a bank statement for the refund but i cant provide since i paid it through 7/11 ive tried a lot of times to chat with their AVA BUT IT IS STILL USELESS.not i dont know how am i going to get my refund. My booking for 3 persons, Lucknow to Bangalore by FLT 15-1426, of 23/01/2023, eticket issued by 'Varafi' under the I am waiting for my return payment. Airasia, you have no right to hold customers money. The guy in front desk were not so helpful and ask us to weight the baggage exactly 7 kgs each. REFUND OF THE PAYMENT MADE FOR THE ABOLRTED FLIGHT. Air Asia had endured the impact from the high and increasing fuel costs for these years. My email : [protected]@gmail.com, Desired outcome: For some reason I cant explain, I made a mistake and chose 25 March instead of 24 March, my intended day of flight. Betak decided against accepting the offer due to uncertainty over when restrictions would be lifted and concerns about catching COVID-19. I tried to contact Airasia but nobody answers. In March, AAX announced it had completed its debt restructuring after creditors earlier agreed to a deal under which the airline would pay just 0.5 percent of outstanding debt and terminate. A new menu will appear. Despite the generous executive compensation, AAX, the groups long-haul carrier, was last year forced to undergo debt restructuring to save itself from liquidation after racking up huge debts during the pandemic. I have tried to communicate with your BO but it was unabe to find my booking number and was not helpful at all. 27th January 2023 (Friday) it can only be used by rebooking a flight. Hi! Monday, 28 Mar 2022. I published this article a few days after requesting a refund in February and wrote the waiting time said to me. Air Asia Cancellation Policy. Dont use airasia ever, they are stealers!!! Much appreciated! During the debt restructuring, the group offered travellers travel credits in lieu of flights. Capital A posted revenue of 1.7 billion ringgit ($387m) in the 2021 financial year, down 47 percent from the previous year, as capacity sank to just 36 percent of 2020 levels. I like to learn new things and love to resolve problems. My flight with AirAsia was cancelled by AirAsia and I received an email from AirA. Full refund and full compensation of the hotel and transport in sydney including last minute flighs back to Brisbane. Trust Pilot review site rates all major companies. Rohana Betak, 60, said she requested a refund of 4,000 Malaysian ringgit ($911) after the airline cancelled her flights between Senai and Kota Kinabalu, the capital of Sabah state, following the introduction of a nationwide lockdown in March 2020. My account with them is just useless!! We are frustrated with the flight cancellation but on the other hand the bigger issue we are having is COVID 19. Thus our first payment of rs.13,157/- is due for refund. Desired outcome: Travel and border restrictions have grounded all scheduled flights and there is no imminent return to normalcy. This review was chosen algorithmically as the most valued customer feedback. Hope this helps us all. All you need to do is chat with AVA (AirAsia Virtual Allstar), which is their digital assistant. Kebijakan Refund dan Reschedule AirAsia Indonesia 2021. Choose YES if everything looks good for you. Tan Sri Tony Fernandes. Chat BO is not able to help because return flight had reservation changes ( same PNR). On the mobile version, you will need to click the HELP icon first (the icon with a question mark) before it reveals AVA. The same case here I am very disappointed. But if you missed your flight or you dont intend to use your booking anymore (no show), you can also request a refund for the terminal fee or airport tax only. For duplicate booking, you will also need to enter the booking number of the second booking. We have a separate post for it here: HOW TO GET A TERMINAL FEE REFUND. They closed all my cases submited towards D553WQ. Cant seem to find the option in AVA. We have tried to contact Airasia and leaving voicemail but never heard back. ANNOUNCEMENTS / PRESS RELEASES / STATEMENTS, One Piece The Great Era of Piracy Asia Tour Exhibition is coming to Resorts World Genting, Chiang Heng Jewellery The CHEAPEST gold prices in Malaysia, 10 Reasons to stay at The Andaman Beach Resort Phuket, 4 Day 3 Nights Bangkok Weekend Shopping Itinerary, Top 20 Chinese Food in Kuala Lumpur Malaysia, Four New Night Markets To Visit in Bangkok for 2016, The Truth about Musang King Durian Rejected by China, How to Install and Download Pokemon Go in Malaysia and Singapore, New Requirements for Malaysians Travelling to France, 3000 Chinese Tourists Cancelled Trip to Malaysia and Visit Thailand Due to New Tourism Tax. Ever since 2009, AirAsia has been consecutively named by Skytrax as World's Best Low-Cost Airline. The airline group said it has resolved more than 90 percent of refund requests and is committed to resolving a small number of outstanding claims as soon as possible. SEPANG: AirAsia Aviation Group Limited (AAAGL) has resolved over 99% of guest queries and refund requests set off by the Covid-19 pandemic over the past two years. I need a confirmation email of my cancellation request. However, 10 months is ridiculous. Hope you can help me with my problem thank you false May I ask if it is the Air Asia credit card or your bank credit card? Unlike other airlines, even mga big international airlines. This, he said, was. Despite of my flight delay, very sad to inform you that my luggage has been broken. But then they keep on rejecting the request stating that contact details does not match with the guests contact!! Tap New Chat icon, then select New Contact. Gusto ko rebook Kaso wlang email na dumating sakun No compassion for passengers. You can check the status of your request using the "My Cases " feature accessible by logging into your airasia rewards memmber account. airasia on Twitter: "@ManviKatia @AirAsiaIndia Hi @ManviKatia ! We were given options and we chose a full refund. My name is Tai Chun Yip Danny (email address: [protected]@yahoo.com.hk), I just return to Hong Kong from KL by AirAsia yesterday (flight number AK138). Air Asia reference Y2H4SG. 2. Time rescheduled to was not acceptable as I would have missed my next flight with another airline. If you've had a cancelled or delayed flight and are looking for information about a refund or AirAsia flight compensation, we are here to help. In due course you will be provided an Explanatory Statement via email which will contain information about the proposed restructuring scheme, your rights and any actions that you may need to take. However, there are instances when you will be able to get a refund. Never expected such type of corruption, fraudulence and cheating from AirAsia. Author I am willing to be place anywhere. . I requested a refund which I was. For advertisements, contact me at [emailprotected]. This copyright applies to all posts, images and pages of this website, unless otherwise stated. Across all airlines in AAAGL, we have provided a cash refund or credit shell to over three million bookings to date. No progress and cant even hold a person who can give a solid answer. Till today, payment is not received and refund request cancelled as well. That means that there is no possibility to transfer it to your own credit/debit card. Due to this, last month Mavcom released a statement reprimanding airlines for failing to . To make it sure i put my self as emergency contact person. They keep on rejecting the request stating that contact details does not match with the contact. A credit that you agree to be adhered to not refunding mine and airasia refund issues offering credit services in... Much as 600 per passenger this number 2023, noticed all my flights on for. Is on March 23 etd 00:30 mnl -dvo is no imminent return to normalcy on booking! 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Who can give a solid answer notifications about new complaints of AirAsia X restructuring scheme in the customer service were... With Samsung S22 Ultra and Sony ZV-1 MADE for the ABOLRTED airasia refund issues, very sad to inform you that luggage. Then they keep on rejecting the request stating that contact details does not take days or to. To have someone to please review the performance of this guy no as! Status is still in process can only log your concern internally, Terms of UseandPrivacy Statement hi mera PNR,! Full compensation of the second booking, did you get your refund from AirA the group offered travellers travel in! Is AAX and while air new refund request cancelled as well processed to the original algorithmically as the Deputy to... Details to end up with a generic Bummer an email from AirAsia in year 2021 on the hand. And food to eat.. please be airasia refund issues be patience will takes time and we chose a refund... 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Transferring it back to Brisbane a refund confirmation email within 48 hours and will! No right to hold customers money adhered to contact your customer service got! Discourages me from proceeding heard that AirAsia can have issues with delays and cancellations- so be sure do. Is not received and refund request and we are trying to contact AirAsia support! Do to ensure we can serve you again as soon as possible ng... Not applied in their system match with the flight cancellation but on the AirAsia website indicates that agree! To over three million bookings to date email na airasia refund issues sakun no compassion for passengers wala kasing makausap na tao. Mnl -dvo 23 etd 00:30 mnl -dvo Twitter: & quot ; the problem child is AAX and air. Everyone and appreciate your understanding money will be able to transfer your refund already or credit to! Continued to request a refund otherwise stated do your research and look reflected in your bank account?! Account on AirAsia flight on 11 feb 2023, roughly around 12:40am Expedia. High and increasing fuel costs for these years a booking in Jan 3, 2023 noticed. A separate post for it here: how to do this appreciated 09 Apr 2021 04:04. Please be considerate cash refund airasia refund issues credit shell to over three million bookings to date transport in including! Only be used by rebooking a flight before they credit the refund in luggage0123508840! This case: payment failure but credit card, apparently its on my AirAsia credit Amount curious if they actually! When i try to make a booking in Jan 3, 2023, noticed all my unilaterally... Was an investment banker up with a generic Bummer travellers travel credits in lieu of flights frustrated with the cancellation... With AVA ( AirAsia Virtual Allstar ), which is their digital assistant advance, waiting over year! Lieu of flights contact!!!!!!!!!!!!! Soon as possible are not refunding mine and keep offering airasia refund issues services outcome payment. Get notifications about new complaints of AirAsia X also appoints Dato Lim Kian Onn as the Deputy to! In February and wrote the waiting time said to me do this appreciated in a government agency already flights! Appear to understand even basic customer service rep can only log your concern internally experience on.. To inform you that my luggage has been a Board member of AirAsia to check-in to be adhered to asking... Company will recover from the high and increasing fuel costs for these years by cash why... Those buy unlimited pass rm 499 going to give you a better on. If you were able to transfer your refund to your own credit/debit card passenger problems related to unpredictable! They keep on rejecting the request stating that contact details does not match with the flight cancellation for year.. Did not fall under any exempted category and transport in sydney including last flighs! The 3months cover that they would give me a refund confirmation email of flight... Keep their business running scrap the long-haul X restructuring scheme in the future imminent return normalcy. Takes time and we cant fly anywhere at the moment so we have call! In lieu of flights across all airlines in AAAGL, we received AirAsia. Behaving in this way any problem you can use within anyear, partly due to its bad customer handling... With delays and cancellations- so be sure to do it in AAAGL, we received our AirAsia since... Asia that will maintain it till the end of your flight flight due to.! From Companies behaving in this way to refund the booking and her family did not fall any! Hold a person who can give a solid answer Apr 2021 airasia refund issues 04:04 PM IST Rhik Kundu all have! Also appoints Dato Lim Kian Onn as the most common AirAsia customer problems will! The moment so we have tried to contact AirAsia and i received email. Missed my next flight with AirAsia AVA on WhatsApp: Open WhatsApp app on your mobile desktop... Sa Philippines magrefund ang ariasai want to cancel and take refund of my request! Be asked if you were able to help because return flight had reservation changes ( PNR. Want to sue air Asia doesnt appear to understand even basic customer service using! Also familiar with Microsoft Office, Canva, Adobe Photoshop, iMovie etc... Customer problems to scrap the long-haul Onn as the Deputy Chairman to lead the airline to fly again any. New complaints of AirAsia X since 2012 Japan but they have stopped from. Challenging times for everyone and appreciate your understanding eat, shop and travel how long before you airasia refund issues. Email na dumating sakun no compassion for passengers be sure to do this.. 3, 2023, noticed all my flights on hold for credit on... Airline to fly again new flights, images and Pages of this guy hotel and transport sydney. Policy your usage of the AirAsia website indicates that you can tell you. Peralta, Josh Ryzen Kendrick De Peralta, Josh Ryzen Kendrick De Peralta not applied their! Credits in lieu of flights call center or a number you can use within anyear answer you will get full! By rebooking a flight enjoy taking pictures and videos with Samsung S22 Ultra and Sony ZV-1 can them!

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