Without prejudice to any lien over your goods, you agree that we shall be entitled to prevent any baggage or goods belonging to or travelling with you from leaving the ship until all sums owed to us by you have been paid in full. The required deposit/full payment must be paid directly after conclusion of the contract following the respective payment terms. You must also check entry requirements at the time of booking and in good time before departure as requirements may change. (1) For some cruises, you can book transfers between the airport and ship (and vice versa) with us where you have made your own flight arrangements, subject to the following terms. (6) Pets, birds, livestock and other animals are not allowed on board the ship. Without limitation, we are entitled to rely on clauses 11, 12(2), and 12(7) of these Terms and Conditions in relation to any claim against us. In the event of any conflict between our COVID-19 Policies and Procedures described herein and those described at www.ncl.com/sail-safe, the website policies and procedures shall prevail. This right applies, without limitation, to any previously incurred medical or other on-board charge. We are the carrier for the purposes of the Regulation and the Athens Convention. Such alterations are unlikely to constitute a significant change. You must be self-sufficient or must travel with a companion able to provide any assistance needed during the holiday. You should therefore regularly check your e-mails and print off or securely save the confirmation when received. If we do not receive all payments due in full and on time, we reserve the right to treat your booking as cancelled by you. The notice in writing need not be given if the condition of the luggage has at the time of its receipt been the subject of joint survey or inspection. Additionally, unless otherwise specified at the time of booking, fares do not include travel insurance, drinks, service charges, gratuities relating to services, hotel meals, shore excursions, connecting regional flights (unless booked with us at the same time as you make your cruise booking), personal expenses, dining at certain on-board restaurants and any other item not expressly included in the fare. This website uses cookies. In case of death or personal injury caused by a shipping incident, the passenger or other person entitled to damages has a right to an advance payment to cover immediate economic needs. In the event of different advice being given by EU governments, we will follow the advice given by the UK Foreign, Commonwealth and Development Office. For loss or damage caused by a non-shipping incident, the passenger has a right to compensation from the carrier of up to 2,250 SDR (approximately 2,400 or 2.700 as at 22 June 2018) for cabin luggage and, up to 3,375 SDR (approximately 3,600 or 4.100 as at 22 June 2018) for other luggage, if he/she proves that the incident was the result of the carrier's fault or neglect. a. Period before departure notification of cancellation received by us, Cancellation charge per person cancelling*. Where a visa is required by EU citizens holding an EU passport for entry into any other country, the relevant information is shown on the page featuring the cruise in question or elsewhere on our website. Special care must be taken of such items. Additionally we cannot accept liability for any losses or expenses relating to any business. Click here to see the print version of the current applicable Terms and Conditions. For All Basic Fares: (Excluding Full World Cruises . Unless and until specifically confirmed, all special requests are subject to availability. momoz74 3 yr. ago Did the confirmation include any dollar amounts? Cancellation charges will then apply and you will be responsible for all costs, expenses, fines and other sums which are incurred by you, NCL and/or the airline as a result. Itinerary changes - Many people get upset when their favorite port of call is cancelled by a cruise line. The information contained in any brochure or on our website is that applicable at the time of publication. This includes any disappointment, distress, inconvenience or effect on any other arrangements. If we don't hear from you with your decision within the specified period (having provided you with the above mentioned information for a second time), we will cancel your booking and refund all payments made to us within the period prescribed by the legislation applicable at the relevant time from the effective date of termination of the contract as referred to above. Where we are only able to inform you of the likely carrier(s) at the time of booking, we will inform you of the identity of the actual carrier(s) as soon as we become aware of this. For your protection, once on board the ship or during any hotel stay, all valuable and important items must be left in your cabin or hotel room mini-safe where available or deposited with your hotel's reception if they undertake the safekeeping of such items when they are not being personally worn or carried by you. (2) We will provide assistance on https://www.ncl.com/case-submission or you can contact our Guest Services Department at 0800 0310 2121. Please therefore check with a doctor or clinic or other reliable source of information not less than six weeks prior to departure and also closer to departure to ensure that you are aware of and can meet the necessary requirements and have the latest information. Full cancellation charges will then apply. Carnival Cruise Line: Carnival has not issued an estimate for customers as to how long refunds will take to process. In the event we are prevented from performing your contracted holiday arrangements as a result of unavoidable and extraordinary circumstances (see clause 11) and we notify you of this as soon as reasonably possible, we have the right to terminate your contract. The commencement date of this limitation period is usually calculated from the passenger's date of disembarkation. With the Interactive Air offer guests can choose between flexible fares (allowing changes after booking and payment with final cruise payment) or have access to current available flight pricing with restricted fares (allowing no changes and required payment in full at time of booking). But what I do know is that iCruise sent Margaret a refund for the $5,587 balance. See also clause 2(4) - Mandatory Compliance with COVID-19 Policies. Additionally, we will have no liability for any costs or expenses they incur as a result. The Guest acknowledges, understands and accepts that whilst aboard the Vessel, in terminals and boarding areas, or during activities ashore and/or whilst travelling to or from the Vessel, the Guest or other passengers may be exposed to communicable illnesses, including but not limited to COVID-19 and its variants, influenza, colds, norovirus, and potentially newer diseases not yet known. Accidents under the Regulation and the Athens Convention include both 'shipping' and 'non-shipping' incidents in the course of the carriage. The Regulation and Athens Convention also limits the maximum amount we as the carrier have to pay where loss of or damage to mobility equipment occurs during the course of carriage. NCL will in addition be entitled to levy the relevant cancellation charges applicable to any flights. We regret we cannot accept any liability if you are refused entry onto any transport or into any country due to failure on your part to obtain and carry all required documentation or to otherwise comply with all applicable requirements (including health / COVID-19 related ones). I don't remember ever cancelling a pre-paid SHOREX. Failure to operate/cancellation of any particular shore excursion(s) does not constitute a significant change to your holiday arrangements and does not entitle you to any compensation other than a refund of the cost of the excursion(s) concerned where you have paid. Where your contract is with your travel agent, their terms and conditions will apply together with these Terms and Conditions. Liability of the carrier can be reduced, in part or entirely, if he proves that the death of or personal injury to a passenger or the loss of or damage to his luggage was caused or contributed to by the fault or neglect of the passenger. Unavoidable and extraordinary circumstances will also include the UK Foreign, Commonwealth and Development Office (www.gov.uk/foreign-travel-advice) or other EU foreign ministry advising against all travel or all but essential travel to any country, region or destination. Suspended Sailings - Refund Request. Celebrity Cruises: 30 business days. 1. The Community list is available for inspection at http://ec.europa.eu/transport/modes/air/safety/air-ban/index_en.htm. In case Cruisetours packages are confirmed, following cancellation charges will apply: * Applies to 1st to 8th person, children and infants Unless otherwise advised at the time of booking, cancellation of a Restricted Air flight at any time will incur a cancellation charge equivalent to the full cost of the flight. You must also promptly advise us if any reduced mobility, medical condition or disability which may affect your holiday develops after your booking has been confirmed. Please advise us at the time of booking if you wish to bring a registered assistance dog with you. Any such items in your possession on embarkation shall immediately be surrendered to the ship's Master. Any non-compliance shall be grounds for refusal to re-board after going ashore, quarantine onboard the Vessel, disembarkation, reporting to governmental or health authorities, or other steps deemed necessary in our sole discretion under the circumstances to protect the health and well-being of others. In this case, no refund will be provided and no expenses, costs or other sums of any description will be paid. Please also note that strict time limits apply for notifying loss, damage or delay of luggage to the airline and for the commencement of proceedings in respect of any claim. All alterations which are not significant in accordance with this clause will be treated as insignificant changes. For claims involving death or personal injury, we will not be liable for the operation of the transfer itself or for the acts or omissions of the transfer operator or any of its employees, agents, suppliers or sub-contractors or any other person(s) connected with the transfer (other than our own employees). (2) The information you are provided with about your holiday (which may be on our website, in our brochures or elsewhere) before you make your booking will include a general indication of the suitability of the holiday for someone with reduced mobility. (2) You must be able to satisfy all of the above conditions in order to sail onboard a Norwegian Cruise Line ship. Itinerary changes - Many people get upset when their favorite port of call is cancelled a... Calculated from the passenger 's date of this limitation period is usually calculated the! 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