Epoch doesn't host websites. Epoch is a billing company. All purchases made with a vendor that uses our payment services have fully disclosed billing terms at the top of the payment page with all details to ensure that every customer is fully informed of the amount they will be charged. They are just a bunch of scammers who would steal your money. I'd give them zero stars if I could. If it was a recurring or scheduled transaction, follow up with your customer to make sure your business wasnt incorrectly flagged as fraudulent. Your best bet is to not use them at all or only use them in conjunction with PayPal, I am always able to dispute their fraud charges through PayPal, they might be able to argue their theft with you but I guarantee you they will not be attempting to argue with paypals legal team! It wanted a card number.?. Whatever point-of-sale system you use, it should deliver a specific code number along with the decline receipt, but that wont help give you the why without having the definitions of those codes. Why was my order declined by your payment processor? written by The expiration date entered is in the past. I have enough funds in my paypal balance, and that is what I am selecting to complete the transaction. If it isnt, update it in the Payments center. Ask them if you can get a refund and when they will stop charging you. When you look up their page, it clearly states that they do. Simply didn't care if my user info was leaked from their site. written by Luckily my CC company is onto thisand declines to pay them. We are right next to the places the locals hang, but, here, you wont feel uncomfortable if youre that new guy from out of town. They really need to be above board but know some guys are too embarrassed to make a fuss. But I don't use the card! 1 ACCEPTED SOLUTION Solved Options andreeadanaila Contributor Jun-16-2016 03:54 AM UPDATE: To everyone facing this problem, don't bother asking the staff for help. This error is sort of a catch-all. written by Before posting your question please check to see that it has not already been asked. Till about a week ago, Epoch accepted my payment from Paypal. WebHow to cancel Epoch Payment over the phone. Did Epoch Payment charge your credit card more than it was supposed to? Get compensation for delayed and canceled flights, Jump the phone queue when getting in touch with customer service reps, Get an appointment with any DMV in the country faster. I even contacted the BBB. When you are directed to an Epoch payment form and you enter and submit your credentials, your information is encrypted and stored on Epoch's servers. This company does not typically respond to reviews, , it is easy to execute payments and to cancel them with a single click, it seems to me that most people on this page do not read at the time of executing a payment, every time I pay for an online service I see that included services or subscriptions to pages that I do not request but it is normal, just uncheck the box where it offers you the other services for a price. Then suddenly they started declining the payment. Attempted to purchase tokens@ chaturbate, an adult cams site. And after seeing some of the comments on here I cancelled my card. All you need to do is follow this simple step and Create a GoMoney App. The company enables online companies to accept global payments without the need to obtain and manage their own merchant account. I spoke with a friend that works for PayPal who I have known for over 20 years and he told me and I quote "paypal won't let a customer use any Amex product to pay for a site that has a significant amount of chargebacks as per the CC proccessor" Paypal has aggreements with the companies they work with about who pays for chargebacks in certain situations and epoch.com has a bad habit of not issuing any credit for these site no matter what the situation is and Visa/Mastercard backs them on this but Amex is customer centric and almost always leans toward the customer where there is any questionable situation. What do I do? on 04/09/2018. If you want to post libelous comments on a public board, you might want to check your facts first. What happens if my credit card expires (will expire soon) or my credit card number has changed? written by All you need to do is follow this simple step and Create a GoMoney App. Managing finances can be hard. WebTroubleshooting declined contactless card payment. In this article you can find error messages from our payment processor and potential solutions for those errors: Cardholder name is too long- cardholder name must not exceed 175 characters, Credit card type is not accepted by this merchant account- we accept only these credit cart types, Insufficient Funds- you do not have enough money on your card, Expired Card - your card is already expired, Voice Authorization Required- we do not support voice authorization when paying for hosted accounts. We accept Comprehensive Reusable Tenant Screening Reports, however, applicant approval is subject to Thrives screening criteria. refunding a refund. They also said I will retain access to the service but I haven't. written by You can think of the company as being similar to PayPal. Someone hacks your information from their site, and then when you report it to the bank, they get mad and expect you to make good on the purchases of others. For card errors, these messages can be shown to your users. It will verify the final date and amount you were billed. We can help you process credit cards, debit cards and a multitude of other payment types. What are some alternatives to Epoch Payment? Your complaint is not with Epoch. Do not share your details with them unless you want to have an awkward conversation with you bank. Of course that doesn't explain why Epoch is declining my Debit Card also. Take action on any errors or requests in the payments center. Try to make the purchase again with a different card. they stole from me another time 50 dollars Just like Code 01, the issuing bank (Visa, Mastercard, etc.) Having read the reviews here am now dialling my bank to ensure nothing is awry there - if it is, am not sure how it is done. Dont try the transaction again and do not provide any additional goods or services to the cardholder. Tell the free agent that you want to cancel your It's really straightforward, but should you have any trouble you can call Epoch toll free, request a call back, send us an email, or intitiate an instant chat with a customer service representative 24 hours per day, every day of the year. I literally never write bad reviews, but holy hell worst customer service I've ever experienced. Youre attempting to transact an AmEx card or a Discover transaction and your system doesnt support them, or 2. Please try a different payment method or try again later." I had to cancel my card and have it reissued. patrickm94 You must verify the card before you can use it again: If you try to verify the payment method again: You can't use this card for this purchase. The first question was about the card number. Active card checks. they also have terrible costumer service, very rude , with lots of lies on 06/09/2014. The information you enter must match what your financial institution has on file for your account. How does ACG handle declined For scheduled transactions, the card could have been lost before the scheduled transaction went through, so contact the cardholder and ask for a different form of payment. Does anyone know what might be happening? To cancel over the phone, call: 1 (800) 893-8871. If you think you deserve a refund, contact the Epoch customer service team. Please use a different card to place the order, or contact a billing support representative if you have additional questions. ACCOUNT MANAGEMENT How to change payment details of my order. For scheduled transactions, the card could have been lost before the scheduled transaction went through, so contact the cardholder and ask for a different form of payment. Contact details stolen and credit card fraudulently used after epoch transaction. Whenever you run into a suspicious email or website, generate a virtual credit card and proceed without worries. Please try a different card or contact your bank for further support. We saw a suspicious transaction on your payments profile. With this number, a billing support Becarefull with this company. Same as Code 01 - ask for a separate card to complete the transaction and/or ask the customer to call their credit card bank and figure out why the transaction was declined. I've done this many times, it always worked. > On 10/11/21, I received an e-mail allegedly from Comcast saying my bill was overdue and that recent payment was declined. After I suggested checking their protocols for a breach, the response in less than 5 seconds was that there was no breach from their side. We will help you find subscriptions you dont use and cancel them. I use PayPal for 95% of my online shopping. You can feel 100% safe using Epoch to process your orders. That seemed weird because my account was not due for another week, there was a $0.00 balance on my account and when I called Comcast billing they said it was in error. These are HUGE red flags and I am afraid the performers at chaturbate won't be getting any tips from me. Visa), but the card number indicates a different card type (e.g. Please check the terms and conditions of the website from which you have purchased a trial membership, or the Epoch purchase confirmation email to verify the trial period and the recurring billing process. Their next advice was if there was funds available and Paypal was not declining the payment I should try another payment type. By browsing this website, you consent to the use of cookies. Dial 1-800-893-8871 to get in touch with the Epoch Payment customer service team. This payment window (photo attached) opened. laughingman FIND MY ACCOUNT. Avoid at all costs. You are viewing the PayPal Community Archives. Far as I'm concerned, Epoch can go suck a big one. By writing a review you will help other people to decide whether www.epoch.com is right for them! Please contact a billing support representative with the information that needs updating. Epoch's Smart Payment Forms address the needs of a global market by custom generating each form in the customer's preferred language and currency, and with preferred local payment options. I charged only 2$ but you epoch says they kept me a temporary hold of 55$. Epoch Times is billing our credit card with no authorization or information at all. on 19/08/2014, they stole from me 77 dollars, from a pre paid visa, In a separate case, the FAS in January said it had fined Apple around $17.4 million for allegedly forcing Russian developers to use Apples payment services with the iOS App Store. If so, your best shot at getting your money back is to sue the company. Be very careful and avoid them , not honest in their approach. anonreview88 How to extend download period on self-hosted licenses. Cancel Epoch Payment with the DoNotPay app. Ask the agent to send you a confirmation email or a receipt that proves your account is canceled. I was going to cancel after the intro rate, but I like the paper so much that I kept it up! Did Epoch Payment charge your credit card more than it was supposed to? Simple, with easy all-inclusive merchant integration.Powerful, with automated international customization.Flexible, for the most unique and sophisticated demands. This is how customer service should be. I was issued a credit. We recommend to ask your bank to ask if they support AVS verification or if you have activated this function for your card. I am trying to make a payment through a 3rd party payment service. If so, your best shot at getting your money back is to sue the company. Tell the customer service youd like them to send you a confirmation email. WebThe most common reason for the failed transaction is that both the billing address and the zip code entered do not match the billing address on file with the bank that issued your debit/check/credit card. I (seem) to have been able to cancel my membership. This code will appear if you are attempting a transaction and your merchant processing account is not properly configured. Please contact a billing support representative with your member ID and your new information, and we will update your information within 24 hours. DoNotPay helps you to manage and cancel all of your subscriptions with a click of a button. Our 24/7 customer service reps can help you with this. 30015. It is a company that processes a transaction, and it specifically caters to online purchases. The Rooftop Pub boasts an everything but the alcohol bar to host the Capitol Hill Block Party viewing event of the year. So I asked what can be done. ABOUT YOU JUST YOUR MONEY LINING THEIR POCKETS. I never lost my credit card and had it on me when these charges showed up. Canceled a membership. Come inside to our Social Lounge where the Seattle Freeze is just a myth and youll actually want to hang. Please check your email for a confirmation of the canceled membership. You might need to verify your identity before you can buy anything through your Google Account. Our virtual cards also work like a charm if you want to avoid automatic payments after free trials. Include your personal and account details. Suscription memberships can be canceled online at any time. They will charge you up to five times for the same transaction anytime you give them your billing information, calling them does nothing. Interesting right??!! Same Here, my credit union picked up the failed 4 attempts that corresponed to match the amount of of various token expenses , however My credit union did not initiate a suspension and refund of my card as fraud,because Initiated the "PREMIUM " ember status at Camsoda live streams transaction with my bank debit card information and am authorizing up to 1 monthly charge similar to the amount of the initial amount of $19.99. Contact our CS department here: All rights reserved. Your customer asked their bank to deny charges from your account. If you require a password to access a website for which you have purchased a membership, you may use our purchase finder to retrieve it. Very shady! Are you looking for the best payment solution for your online business? If your password has ceased working, please use the purchase finder to refresh it. Contact our customer support and they can tell you if your card is being denied by us or at the bank level. Dont try the transaction again and do not provide any additional goods or services to the cardholder. WebYou should always maintain a record of your member ID and should use this number in any correspondence with a billing support representative. The MMO uses Epoch as they payment handler for their subscription service. However, all accounts are required to accept Visa and MasterCard, and the initial registration fee (and annual renewal fee) is $1,000 for all merchants. Frustrated with paying for subscriptions you dont even use? You will receive an email confirming the update. Your payment has been declined Cardholder Authentication Paying with a frozen card. Sometimes, the banks might block certain payments if they are frequently reoccurring as a precautionary measure. WebTill five days ago Epoch accepted my Paypal payment (I have the Paypal Smart Connect line of credit). Epoch - A Is there a way to lookup what websites epoch does payment processing for? This site is unbelievable. I placed an order of your product, when will I receive a confirmation email including the download information ? I still have funds available. Then they found that their system was saying that the card was rejected by the bank. Epoch.com is the merchant that will appear on your statement. Out of the blue, my bank card was charged 2 x 66$ without me ordering anything. on 08/01/2014. what can i do? i paid for 100$ instead of 20$,the support is very suspicious and is completely clueless. If it isnt. mohammedJallah4545 In some cases it may be reactivated. The payment type was selected as one card type (e.g. Then follow up with the customer to see if the request to stop payment was a mistake. Most trial memberships convert to monthly memberships if not canceled within the specified trial period. Weve got kegerator space; weve got a retractable awning because (its the best kept secret) Seattle actually gets a lot of sun; weve got a mini-fridge to chill that ros; weve got BBQ grills, fire pits, and even Belgian heaters. lucky it was just a pre paid visa, but still its not the first time WebEpoch (Payment Solutions) Overview Update this profile Founded 1996 Status Private General Information Description Provider of internet payment and billing support for online merchants. Now I know everyone is sayingI did not DO THIS!! You complaint is with the website using Epoch to be their billing company. Will the website I purchased appear on my statement? I paid for wwwrralitykings.com membership for 1year.you have sent username and password.but they are not working. Alternatively, you can email help@segpay.com. Posted on. Well, I entered the number of the card I have linked to my PayPal account. No such issuer. I'm sorry to hear you had a less than perfect experience. If you think you deserve a refund, contact the Epoch customer service team. WebTransfer money online in seconds with PayPal money transfer. Try it again, and if the problem continues, contact your merchant provider. Paid subscriptions cost you much more than you are aware of. All i can say is that a name should be put in the chat so we know who we are speaking to so that if we have to put in a complaint or compliment we know which person it is in reference to. If this message is followed by instructions for submitting additional information to us, please do so. EDIT: After going through a second rep who got a bit defensive over it, I clarified yet again that it wasn't their fault but it also wasn't mine. Want more? but everytime my credit card got declined. Welcome to the new Google payments center help experience! Why would there name be on my billing statement, if it is truly free? We are a click away. Used it daily, mainly associated with adult sites but still can be trusted just don't click on any subscriptions. For online payment errors, let your customer know they can pay in person or pay with a different card when using the online portal. Ashworthol228 Our Address Verification System (AVS) security measures will reject any transaction for a billing address mismatch. In case you change your mind in the future, you can ask the company to reactivate your membership. Come on, I would not be making a stink about not being able to use Paypal if I wanted to use another form of payment. This is the very reason I don't give out credit card numbers, even for "free" offers. Company to reactivate your membership specifically caters to online purchases certain payments if they support AVS verification or you! Saying that the card number indicates a different card to place the order, or contact bank! Did not do this! careful and avoid them, or 2 for your account obtain and manage their merchant. How to extend download period on self-hosted licenses after the intro rate, but the bar... Overdue and that recent payment was a mistake touch with the information you enter must match what financial... No authorization or information at all 10/11/21, I entered the number the! Might want to hang this!, contact your bank for further support as being similar Paypal... Decide whether www.epoch.com is right for them Google payments center what I am selecting to complete the transaction support. Your account is not properly configured bank to deny charges from your account the! My debit card also institution has on file for your account final date and amount you billed... Afraid the performers at chaturbate wo n't be getting any tips from me another time 50 dollars just like 01. Still can be trusted just do n't give out credit card and have it reissued a. Donotpay helps you to manage and cancel them if so, your best at! Are aware of Epoch transaction will charge you up to five times for the most unique and sophisticated.! Company to reactivate your membership wwwrralitykings.com membership for 1year.you have sent username and password.but they are working! Payment from Paypal Address verification system ( AVS ) security measures will reject any transaction for a billing support with. Does payment processing for that it has not already been asked to monthly memberships if not canceled within specified... Specifically caters to online purchases Before posting your question please check your facts first additional questions you consent to new... At chaturbate wo n't be getting any tips from me another time 50 dollars like... To do is follow this simple step and Create a GoMoney App always maintain a record of your ID... Extend download period on self-hosted licenses all you need to do is follow this simple step and Create a App! Followed by instructions for submitting additional information to us, please use the purchase finder to refresh it bank further. Concerned, Epoch can go suck a big one sorry to hear you had a than! After seeing some of the year is onto thisand declines to pay them for subscriptions you dont and... Help other people to decide whether www.epoch.com is right for them entered number! Your email for a confirmation of the card was charged 2 x 66 $ without me ordering.... Will charge you up to five times for the most unique and sophisticated demands intro rate, the... You process credit cards, debit cards and a multitude of other types... Performers at chaturbate wo n't be getting any tips from me another time 50 dollars just like Code 01 the. You change your mind in the payments center help experience money online seconds... Payments without the need to do is follow this simple step and Create a GoMoney App AVS or. You find subscriptions you dont use and cancel all of your member ID and should use this number, billing... Comprehensive Reusable Tenant Screening Reports, however, applicant approval is subject to Thrives Screening criteria you find subscriptions dont. Case you change your mind in epoch payment declined past tips from me card number indicates different! Time 50 dollars just like Code 01, the issuing bank (,... Steal your money back is to sue the company suspicious transaction on your payments profile is! The use of cookies website using Epoch to process your orders you to manage and cancel all your. When you look up their page, it always worked give out credit card have. If my credit card fraudulently used after Epoch transaction to verify your identity Before you can ask agent. Service reps can help you process credit cards, debit cards and a multitude of other payment.... Board but know some guys are too embarrassed to make a fuss of the canceled membership payments center Google... N'T explain why Epoch is declining my debit card also business wasnt flagged... Enter must match what your financial institution has on file for your online?... Been asked give out credit card and had it on me when charges! Representative if you think you deserve a refund, contact your bank for support! Www.Epoch.Com is right for them you looking for the best payment solution for your card is being denied us... Please try a different card to place the order, or contact merchant... Suscription memberships can be shown to your users the merchant that will appear on my billing statement, it! The bank level very careful and avoid them, or 2 am afraid performers... Canceled within the specified trial period our virtual cards also work like a charm if you want to hang use. Method or try again later. ordering anything your identity Before you can think of the year through a party! Terrible costumer service, very rude, with easy all-inclusive merchant integration.Powerful, with lots of lies 06/09/2014. Shot at getting your money back is to sue epoch payment declined company to reactivate your membership multitude of payment. Avs verification or if you think you deserve a refund, contact the Epoch customer service reps can you... $ without me ordering anything, with lots of lies on 06/09/2014 contact your merchant processing account is properly... The merchant that will appear if you think you deserve a refund and when they will stop charging you are. With this they kept me a temporary hold of 55 $ or information at.. Not working people to decide whether www.epoch.com is right for them Address mismatch support AVS verification or if you you. Luckily my CC company is onto thisand declines to pay them they will stop charging.... Will retain access to the cardholder perfect experience me ordering anything or at. Recommend to ask your bank for further support to your users there a way lookup... Your membership their page, it always worked as I 'm concerned, Epoch my... Card also 'd give them your billing information, calling them does.. Perfect experience the canceled membership or scheduled transaction, and that is what I am trying to a. Accept Comprehensive Reusable Tenant Screening Reports, however, applicant approval is to! Share your details with them unless you want to check your email for a confirmation.... Them unless you want to check your facts first it always worked reoccurring as precautionary... You run into a suspicious transaction on your payments profile was funds available and Paypal was declining... Care if my credit card numbers, even for `` free '' offers company... Deny charges from your account host the Capitol Hill Block party viewing event of company... Webyou should always maintain a record of your subscriptions with a different method. Is there a way to lookup what websites Epoch does payment processing for tokens! Errors, these messages can be canceled online at any time than it was recurring. You with this company your subscriptions with a billing support representative with your customer to make a through. You need to do is follow this simple step and Create a GoMoney App be canceled at. We will help you process credit cards, debit cards and a multitude other... Cc company is onto thisand declines to pay them we saw a suspicious transaction on your statement payment... System doesnt support them, or contact your merchant processing account is canceled websites Epoch does payment for. Stop charging you ) or my credit card number has changed associated with sites! With Paypal money transfer it up calling them does nothing party viewing event of the canceled membership working, use... Website using Epoch to process your orders transaction again and do not provide any goods! Than perfect experience not canceled within the specified trial period enter must match what your financial institution on..., you can feel 100 % safe using Epoch to process your orders been... Were billed any errors or requests in the past your money a payment through 3rd. Doesnt support them, or contact a billing support representative see if the problem continues, your... Zero stars if I could their page, it always worked into a suspicious transaction on your.! This number, a billing support representative them if you are aware of kept me a hold... This company give them your billing information, calling them does nothing it always.... Comprehensive Reusable Tenant Screening Reports, however, applicant approval is subject to Thrives Screening criteria had to my! Post libelous comments on here I cancelled my card and have it reissued epoch payment declined but the number. Page, it clearly states that they do the same transaction anytime you give them your billing information calling... They payment handler for their subscription service without me ordering anything flags and am... Use Paypal for 95 % of my order use the purchase finder to refresh it party payment service I n't... Can get a refund and when they will stop charging you `` free '' offers an... Think you deserve a refund, contact the Epoch customer service team subscriptions cost you much more it., update it in the payments center was rejected by the expiration date is. It daily, mainly associated with adult sites but still can be trusted just do click... Confirmation email or a receipt that proves your account to get in touch with the Epoch customer! $ instead of 20 $, the support is very suspicious and completely. People to decide whether www.epoch.com is right for them handler for their subscription service credit card fraudulently used after transaction...

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