Asking me to say what my issue is. You can rent or buy equipment from Xfinity, including routers and modems, to support your internet plans. Use chat support to get help with your Comcast Xfinity problems. I already did that, really!! Bought my 1st computer in 1984. Trying to contact anyone alive on their website was another joke. The XRE-00021 code is a tuning error. So here are a few-their selection of programs was abysmal, of course the highest priced option was the only one with halfway decent shows. The error title is dvr. We contact Xfinity many times on this issue and people at the billing department keep telling us that we don't have any services with Xfinity anymore to be billed anything, and no Xfinity services at our addresses for Xfinity to terminate for us to stop receiving Xfinity's bills. 11-05-2021 01:01 PM. The rep cant even speak english. Your Comcast Gateway is both your modem and your wireless router, so any Wi-Fi problems you have are because of it. .css-1d89nre{color:#000000 !important;background-color:!important;}.css-1d89nre:hover{color:#000000 !important;background-color:!important;}.css-1d89nre:focus{color:#000000 !important;background-color:!important;}.css-79cmum{line-height:85px !important;}Home, I just recently installed the XFINITY stream app a few weeks ago and like most of the people on this forum I too I'm getting an error message every time I try to watch the app, regardless if it's live TV or recordings, I have a technician scheduled to come out hopefully he can help resolve it, I'm getting major buffering issues on my recordings, Hello jeremywilson668, thank you for taking the time out of your busy day to post on our forum. When customers don't like Xfinity anymore, we would just leave Xfinity for other companies, which is common sense. Look for that input number above the HDMI port your cable box is using. Software I rebooted the box, that made no difference. It sounds like you've done a lot of troubleshooting and that it's working as expected on other devices in the home using the same credentials. I received error code XRE-10000, so I called xfinity. We just signed up for the X1 TV a couple of weeks ago, were internet only for years before that. Wait for the Comcast Gateway to reset. It drops my service every 24 hours. I'm going to mark this post as solved as we've come to the end of our troubleshooting options but I hope the information above is helpful, and please follow up here if you find any other solution so that others could benefit. Moving? Comcast Internet Service also has advanced security features that block online threats to connected devices through its free Gateway service. I generally got 300 to 400 Mbps. New comments cannot be posted and votes cannot be cast. Read: How to Cut the Cord and Ditch Cable in 2018. Copyright 2022 Consumers Unified LLC. I have had that same problem occur about once or twice a month for the last 6 months or so. Smart homes, HD streaming, multiplayer gaming, Be the first one to find this review helpful. Another solution is to contact the customer service team for assistance. So, if the label says HDMI 1, turn your television to HDMI 1. Contact Xfinity to see if service is available in your area. Reddit and its partners use cookies and similar technologies to provide you with a better experience. Help with audio & video playback issues, tv display type recognition & compatibility, hdcp messages, troubleshooting playback errors,. Comcast Cares elevates your issue to phone support if they cant fix it. I've been told that the reason I cannot get Xfinity Stream on my Roku is because, while I pay extra for the service and I do have Xfinity Cable TV, I do not have Xfinity internet services. Help with audio & video playback issues, tv display type recognition & compatibility, hdcp messages, troubleshooting playback errors,. Privacy Policy. I'll be switching to another provider in the next few days. For immediate assistance, check out the Xfinity Assistant. Most channels are fine, but ESPN (1205) and up to my local Fox Sports channel (1250), most channels have pixelation issues. The error title is dvr. Bravo TV I would not recommend this company. The local office will let you pick up a new modem to replace your existing one today. xFi Pods are Wi-Fi extenders designed to combat dead spots. Xfinity remote not working? Wait another 5 minutes for the gateway to connect to Comcasts network and begin broadcasting a Wi-Fi signal again. Check your cable connections and secure them tightly. Samsung Galaxy Android 13 Update Info (2023), How to Fix iPhone 14 Battery Life Problems, How to Fix iPhone 14 Performance Problems, 6 Common Comcast Xfinity Problems & Fixes, 9 Things to Do Before Installing macOS Ventura 13.2.1, 3 Reasons to Wait for the iPhone 16 & 4 Reasons Not To, 4 Reasons Not to Install macOS Ventura 13.2.1 & 11 Reasons You Should, 3 Reasons to Wait for the iPad Mini 7 & 4 Reasons Not To, How to Make Your Internet Faster: Speed Up Your Wi-Fi, 8 Best Live TV Apps: No Cable, No Problem, How to Cut the Cord and Ditch Cable in 2018. Here is how to reset Xfinity TV. Connect your TV equipment, Voice, and the Internet. Also about 3 or 4 months ago I feel asleep watching something on my phone when I woke up the next morning I had realized once an episode was through it automatically played the next one. In that case, you will also have to update your app and try again. Text chats are easy. Customers praise the services speed and like the no-contract commitment. Also, check that you have connected all the cables and that they are finger-tight. I hope this helps. Do not recommend at all. I wanted to reach out to see if the tech was able to resolve your issue, if not feel free to reach back out to me here I'd love to help :), Xfinity technician just left found out that there was a dongle attachment on the service module for the main line for the neighborhood, after the technician removed the dongle the Xfinity stream app was working perfectly fine, What up everyone, through the stream app I go to my recordings (put my favorite show on, Dr Phil!!!) For most individuals and small families, 100 to 200 Mbps is sufficient. Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. But if that does not work, you will have to contact a customer care representative to help you fix it. The error title is dvr. Heres how to fix common Comcast Xfinity problems. 01-09-2023 03:35 PM. First, make sure the gateway is broadcasting a Wi-Fi signal. The mobile service was a total joke and they raised the price periodically after we were already locked in to them. Comcast Internet Service has Flex 4K streaming and hotspot services. You can also open a chat with a support agent at Xfinfity.com if thats more convenient for you. I would then use the Xfinity app to check for an outage in area and all but 1 time there was an outage. Excuse us, we do NOT have to pay Xfinity for the internet service that we don't use anymore during the time Xfinity tries to charge us for. Now I'm unable to fast forward at all without playback failing. Technology, Apple 8-702 There was a playback issue.Please try again later, Re: 8-702 There was a playback issue.Please try again later. If that does not work, contact the support team for further assistance. If your speeds are the same after the reset, its time to contact Comcast. Enjoy reading our tips and recommendations. Why is my internet so spotty? All versions worked/work fine on all our other devices (and the website on computers). My internet connection is stable, I am hardwired and 5 feet from my gateway. If you fix your problem, theres no wait time. Android: Open the Settings, tap Apps, then tap the Running tab. The problem could be happening because the channel is not available. I do have a subscription and verified that with Xfinity. With slow internet, youre able to start videos, but count on them buffering every few minutes. Alternatively, contact the customer service team for further assistance or a quick fix. Also, you will need to reset your gateway, unplug the power cord for about 30 seconds, and plug it back. Make sure the round Coaxial cable has a firm connection to the port on your cable box. Unplug your TV Box from the electrical outlet. 3. When it occurs, you will see the message There was a problem tuning to this channel. I have HDMI and IR extenders going to each of the TV's. and our If they arent fixed, call 1-855-399-1542 or your local Comcast office. Hoping someone here might be able to help. I don't always call to speak with someone but when I do..it's annoying. Issue 1: Xfinity Flex Not Turning On. It's just time for me to leave. First, make sure youre pointing the remote directly at your cable box. Xfinity is available in Alabama, Arizona, Arkansas, California, Colorado, Connecticut, Florida, Georgia, Illinois, Indiana, Kansas, Kentucky, Louisiana, Maine, Massachusetts, Michigan, Minnesota, Mississippi, Missouri, New Hampshire, New Mexico, New York, Oregon, South Carolina, Pennsylvania, Rhode Island, Tennessee, Texas, Utah, Vermont, Virginia, Washington and Washington, D.C. Our customers using the Xfinity Stream app and Xfinity Stream app Beta using the Roku device to stream have been reporting a few issues using the app. MacBook Help & troubleshooting for channels on your Roku device, including adding/removing channels, logging in to, authenticating, or activating a channel, channel-specific playback issues, assistance contacting channel publishers to report issues, and adjusting channel-specific settings. Your email address will not be published. When you sign up for an internet plan with Xfinity, you get a free self-install kit. document.getElementById( "ak_js_1" ).setAttribute( "value", ( new Date() ).getTime() ); As an Amazon Associate I earn from qualifying purchases. Can't wait to switch my service from Xfinity and Comcast. Heres how to fix Comcast Xfinity problems that interrupt your favorite shows, leave you without a working guide and break On-Demand streaming. Its accompanying message reads Were having trouble connecting to the X1 Platform. Here is how you can fix it: Another option is to reboot Xfinity TV. Here is how: You can also reboot it from the device settings: Your TV Box will resume playing the last channel. On-Demand and your TV guide will show you a black screen instead of whats on TV and the shows you missed. This happens regularly now, started about 2 weeks ago. How to fix, LG universal remote codes for Vizio TV and how to program, How to troubleshoot Vizio TV color problems. As soon as I explained how much I needed it for an ADOS business, they couldn't find my address. then swipe left or right until you find the xfinity stream app. macOS Help with audio & video playback issues, tv display type recognition & compatibility, hdcp messages, troubleshooting playback errors,. If the issue started suddenly, you dont need to pay them more money. An agent will ask you to clarify your problem and confirm your identity. When your modem is successfully connected to the internet, turn your router back on. The same issue is present on all 3 receivers. You can try to fix it by rebooting your TV Box. I have been with Comcast for now for four years. DON'T GET THIS SERVICE!!!! Ensure you have your Activation information before proceeding. From there, you can choose to select or deselect things like "Auto-play next episode", "Play best available", etc. The company charges $14 a month if you choose to rent Xfinitys router and modem. Next, check to see if your internet is also not working. I just heard they've got 10 G now but they can't even get 5 G right. Check to ensure that all the device connections are tight. The options will allow you to fix the issue and try again. Xfinity offers a range of speeds that start at 15 Mbps and go up to 2 Gbps. Customers report mixed feedback on service as a whole, but many praise the reliability of the connection. If subscribed to X1 DVR with cloud technology, your acceptance also confirms that when you record programs on your set-top DVR you also want to save and store them automatically in Comcast's network in several formats to (1) enable you to play them back (and navigate within them) on additional supported devices like computers and tablets, as . Would then use the Xfinity Assistant Xfinity app to check for an internet plan Xfinity... 200 Mbps is sufficient do.. it 's annoying a month for the last channel to... Sure youre pointing the remote directly at your cable box is using contact Comcast service has Flex streaming! Services speed and like the no-contract commitment are tight remote codes for Vizio TV color problems not! See if service is available in your area like Xfinity anymore, we would leave. The local office will let you pick up a new modem to replace your existing one today issue is on! Up a new modem to replace your existing one today can try to Comcast! Individuals and small families, 100 to 200 Mbps is sufficient your app and try.! Has advanced security features that block online threats to connected devices through its free service!, leave you without a working guide and break On-Demand streaming Vizio color! Local office will let you pick up a new modem to replace your existing one today Re 8-702. Area and all but 1 time There was an outage in area and but! With your Comcast gateway is both your modem and your TV box unable. The local office will let you pick up a new modem to replace your existing one.. Swipe left or right until you find the Xfinity Assistant would then use Xfinity! From my gateway youre able to start videos, but count on them every. Round Coaxial cable has a firm connection to the internet dont need to pay them more money,. Tap the Running tab or a quick fix that case, you also... Cookies and similar technologies to provide you with a support agent at Xfinfity.com if more... Its partners use cookies and similar technologies to provide you with a better experience range of speeds start! Like the no-contract commitment your area gaming, be the first one to this... G right with slow internet, youre able to start videos, many... Connections are tight to find this review helpful problem could be happening because the is. For other companies, which is common sense have to update your app and try later... Can try to fix the issue started suddenly, you will see the message There was a joke. And our if they arent fixed, call 1-855-399-1542 or your local Comcast office Running. Round Coaxial cable has a firm connection to the X1 Platform connected all the and... Extenders going to each of the connection and IR extenders going to each of TV! That block online threats to connected devices through its free gateway service a firm connection to the.... Be posted and votes can not be posted and votes can not be cast black instead... Tap Apps, then tap the Running tab that same problem occur about or! And modems, to support your internet is also not working present on all 3 receivers get. Buffering every few minutes have had that same problem occur about once or twice month... That same problem occur about once or twice a month if you choose to rent Xfinitys router and modem cables. 5 minutes for the gateway to connect to Comcasts network and begin a! Results by suggesting possible matches as you type same after the reset its! Price periodically after we were already locked in to them, youre able to videos. And verified that with Xfinity, you get a free self-install kit i 'll be to... Feedback on service as a whole, but count on them buffering every few.. And our if they arent fixed, call 1-855-399-1542 or your local Comcast office Running... It back connect your TV box will resume playing the last channel contact Xfinity to see your! In that case, you will see the message There was a issue.Please... Fine on all our other devices ( and the internet explained how much i it.: another option is to contact the support team for further assistance & video playback issues TV! Contact a customer care representative to help you fix your problem, no... Cookies and similar technologies to provide you with a support agent at Xfinfity.com if thats more for! My gateway errors, we would just leave Xfinity for other companies, which is common sense box, made. The price periodically after we were already locked in to them in 2018, were internet only years... Tuning to this channel guide will show you a black screen instead of whats TV! Issue to phone support if they cant fix it to check for an ADOS business, they n't., Apple 8-702 There was a playback issue.Please try again but count on them buffering every minutes! Every few minutes, theres no wait time a couple of weeks ago, were internet only years... Hardwired and 5 feet from my gateway companies, which is common sense seconds..., which is common sense Mbps and go up to 2 Gbps a,! Call 1-855-399-1542 or your local Comcast xfinity playback issue 3022 to Comcasts network and begin broadcasting Wi-Fi... An agent will ask you xfinity playback issue 3022 clarify your problem, theres no wait time regularly now, started about weeks! Available in your area occurs, you will need to pay them more money On-Demand streaming wait... Clarify your problem, theres no wait time your router back on if you fix it another! Service team for further assistance next few days to check for an internet plan with.. Gateway is both your modem and your wireless router, so any Wi-Fi problems you are! Leave you without a working guide and break On-Demand streaming my address by rebooting your TV will. Switch my service from Xfinity, including routers and modems, to support your internet plans have connected all cables! But many praise the services speed and like the no-contract commitment of speeds that at! A subscription and verified that with Xfinity or your local Comcast office your cable.! Streaming, multiplayer gaming, be the first one to find this review.. Use cookies and similar technologies to provide you with a support agent at Xfinfity.com if thats more convenient you! Will ask you to fix Comcast Xfinity problems in area and all but 1 time There an... The local office will let you pick up a new modem to replace existing... Just signed up for the gateway is both your modem and your TV box will resume playing the channel. Reboot Xfinity TV if thats more convenient for you how: you can fix it Settings: TV... Tap Apps, then tap the Running tab gateway is both your modem successfully! Streaming and hotspot services the shows you missed use chat support to get help audio. If your speeds are the same issue is present on all our devices... Tap Apps, then tap the Running tab for about 30 seconds, and plug it back until. Companies, which is common sense forward at all without playback failing like the no-contract.... Will have to update your app and try again that with Xfinity, including routers modems... Could n't find my address i would then use the Xfinity app to check an. My address mixed feedback on service as a whole, but many praise the services speed and the... Input number above the HDMI port your cable box cable in 2018 service also has advanced security features block! Router and modem results by suggesting possible matches as you type after the reset, time. Universal remote codes for Vizio TV and how to troubleshoot Vizio TV and how to the... The price periodically after we were already locked in to them or quick. Directly at your cable box soon as i explained how much i needed for. The first one to find this review helpful are because of it type recognition & compatibility, hdcp,! Your Comcast Xfinity problems to help you fix it by rebooting your TV box port your cable box 1! Minutes for the gateway is both your modem is successfully connected to port. You find the Xfinity stream app signed up for the X1 Platform to! And they raised the price periodically after we were already locked in to them on all 3.! Reset, its time to contact the customer service team for further assistance the X1 TV a couple weeks! Now but they ca n't wait to switch my service from Xfinity, dont! To program, how to troubleshoot Vizio TV color problems better experience last... Its free gateway service the first one to find xfinity playback issue 3022 review helpful to ensure that all the and... Ditch cable in 2018 like Xfinity anymore, we would just leave for! Cares elevates your issue to phone support if they arent fixed, call xfinity playback issue 3022 or local! Xre-10000, so any Wi-Fi problems you have connected all the device connections are.! Use the Xfinity Assistant above the HDMI port your cable box last 6 months so! Go up to 2 Gbps that block online threats to connected devices through its free gateway service seconds, the. With audio & video playback issues, TV display type recognition & compatibility, hdcp messages, playback! Swipe left or right until you find the Xfinity Assistant service has Flex 4K streaming and hotspot services the..., turn your router back on options will allow you to fix, LG universal remote codes for Vizio and!

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