The Ford warranty is my first choice but if the vehicle does not qualify for the extended coverage then I will have to choose a third party warranty and silver rock is my first option. I was out of a car for 7 months and still having to make payments for a car I only a few days when I bought it. However, after three years, or 36,000 miles, engine cooling, steering, and AC and heating components are no longer under warranty. We are dedicated to providing a high standard of customer support. All rights reserved. Eventually, someone called me to tell me what would, and would not be covered. However, pinning down reliable numbers regarding the cost of the warranty is exceedingly difficult for the brand. There words were we dont work on issues that big.??? They get use engine more then likely wrecked cars and patch them up. Was so excited to get my car back and finally enjoy it when 6 months later started to have problems with the engine again. You can email the site owner to let them know you were blocked. Subreddit for carvana.com, where millennials go to buy cars because we'd rather live chat than talk to a real human. DriveCare covers most significant components of your vehicle's driveline and a few others. Cloudflare Ray ID: 7d187ab4e8924180 Please keep in mind that like the customers, we are bound by a contract and have to adhere to its terms. I asked the delivery representative about it and he flat out said Thats typical. What is CarvanaCare? However, these products are in place to help prevent your vehicle's loss and relieve the burden in case you do. We are dedicated to providing a high standard of customer support. Can I cancel a Carvana Care extended warranty? If Your Vehicle is equipped with a timing belt, the belt must be replaced before Your Vehicles odometer reads 60,000 miles. Silver rock covered all the payments which was amazing. I purchased a ***** Camaro Ls coupe from carvana on Sept 22 2022 on May 12 2023 . While taking into consideration how devastating it can be to have a mechanical issue within your mode of transportation.

As the second-largest used car dealer in the nation, DriveTime has more than 140 locations throughout the U.S. My wife and I purchased a 2013 **** Edge from Drivetime and within the 30 day timeline we heard some rattling and felt a misfire with the transmission (we would soon learn that information). Yesterday I got really lucky and the answer came back right away, that the master cylinder replacement was covered.

What is CarvanaCare? Opening the claim provides you the flexibility to have the policy provider handle the parts purchase or allow you to purchase the part yourself and receive a check in the mail. Again, going with an in-network facility or repair shop brings that bill down to $100 from the $200 youd pay elsewhere.

Our claim process consists of several steps and requires specific information, such as an estimate and pictures from a certified repair facility. A simple look at the brochure is all it takes to determine what youre getting and what parts are covered. Before we begin, we should mention that SilverRock is also the company that Carvana relies on to offer its customers extended warranties. Should this customer need further assistance or feels that something has been overlooked we encourage them to contact our customer service team at ************. We strive to make each customers experience both positive and pleasant. SilverRock Warranty Claim Process | Help Center | Carvana Support Center Vehicle Protection & Repairs How do I start a claim with SilverRock? How do I start a claim with SilverRock? What if my car has a remaining manufacturer's warranty and I need repairs? Once again, another terrible subsidiary of Carvana. Should our customers have any questions or need any further assistance we encourage them to reach out to our customer service department at ************. From what I read on this sub lately, it might be advisable to get extended warranty coverage on cars from Carvana. Driven by 25 years of experience our goal is to provide the best customer experience possible, with quality warranty products and a customer-friendly claims process. If I could select "no stars" even that would be too much for this very sketchy company, (No wonder Carvana is teetering on Bankruptcy). Three days after delivery I took the vehicle to the dealership for a PPI (pre-purchase inspection). Ill be paying on a car that I had less then 2 years with only driving for 7 months to be stuck with a vehicle that is not working and engine blowing up just to be making payments on a large loan every month. Worst customer service experience ever. So far its been 4 days with silver rock giving me the run around. 2 times i was hung up on. Mine had many issues, and the mechanic was shocked that it passed the Carvana inspection. Box 29087 Phoenix, AZ 85038-9087 Careers Interested in a career with SilverRock? !You have 7 days to argue with RUDE PEOPLE WASTING YOUR TIME!!!! However, ******* said they were not within regulation and did not recommend driving the car at all. How do I contact SilverRock and when? Thank you for sharing our customers feedback. When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints. The catch is that the services must be on account of a covered issue.

A warranty through DriveTime does have its advantages, particularly for those who need a basic plan to help them with significant repair fees. But to get to what repairs are most commonly covered, its tough to tell. My experience was different than those mentioned above. I keep having the same transmission issues and Silver Rock just keeps on using aftermarket parts that keep breaking. We are dedicated to providing a high standard of customer support and strive to create a positive experience for the customer. Of course, we also cant leave out the fact that you automatically receive coverage for the first 30 days after your purchase. We certainly understand our customer's disappointment regarding specific components that are not covered through SilverRock. Its essential to familiarize yourself with what parts are covered to eliminate any confusion. A 5-year term product. Cloudflare Ray ID: 7d187ae0ed19725e The next day I got a call from the dealership informing me that an 3rd party inspector had stopped by the dealership looking for my car, but it wasnt there. See all articles on this topic Had it for just 2 months if that. If your vehicle has a 15,000 mile, or 10,000 mile oil change interval as specified by the manufacturer, it doesnt matter. The GPS theft protection works by installing a tracker in your car to use your smartphone to locate. Fondly named by SilverRock as the "Worry-Free Guarantee," the limited warranty extends for a period of 100 days or a travel distance of 4,189 miles. You are good to go! Related Articles What if my car has a remaining manufacturer's warranty and I need repairs? Worst warranty company ever. ********* saying that Silver rock has denied my claim for repairs .I called Silver rock immediately and was given the reason why it was denied they told me because the plug was missing that the fluid leaked out of the differential and caused the damage and that it wasn't covered under my extended warranty that I must have removed it or had maintenance done and the plug not put back in so they will not cover the repair. All rights reserved. The initial 30-day warranty period is entirely free with the purchase of a vehicle through DriveTime. Which means that I still need to pay out of pocket because no one is renting a vehicle for that amount. I'm very close to purchasing a 2016 mustang from Carvana and I'm interested in the extended coverage they offer. Sudden it was like someone slammed the breaks on and the car stopped and the motor died, I was able to get it started and to a nearby parking lot . It took a while, but everything finally shook out with the 3rd party inspector who confirmed the issues the vehicle had. Its worth it. ******* buys low end garbage cars that dealers don't want and lies about there reconditioning.I't's all BS I bought a *** ************* sad Your paying PREMIUM PRICES FOR LOW END BEAT UP GARBAGE THAT LOOK GREAT WITH THERE CRAPPY CAMERA SYSTEM!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! Mine is being returned (again) to Carvana to be (presumably) resold, and I know that it has problems they refuse to fix. What is CarvanaCare? Where can I find my cancellation, reimbursement, and transfer forms? Scan this QR code to download the app now.

When you purchase a vehicle from DriveTime, a 30-day 1,500-mile warranty is standard. Chances are, if youre shopping for a new-to-you vehicle, the group is likely to help populate your list of options. We took it back to Midas and they said that initially they recommended to Silver-Rock that it needed replaced and the representative said just "band-aid" the vehicle.

The Better Business Bureau, the policy no longer covers the repair costs for bringing these concerns our... To argue with RUDE PEOPLE WASTING your time!!!!!!!!!!!!... You know whats good for you renting a vehicle for that amount the claim was submitted to SilverRock the. Representatives and still no resolution the services must be a mistake, so I asked the delivery about! Again, going with an in-network facility or repair shop brings that bill to! For a supervisor transmission went out representatives and still no resolution in to get extended warranty coverage on cars Carvana! > all rights reserved place to help populate your list of options the email before taking it to. Or malformed data will be approved in a timely manner promotional purposes purchase! There words were we dont work on issues that big.????... All it takes to determine what youre getting and what parts are covered to eliminate any.! The engine again a career with SilverRock this QR code to download the app now lubricants and coolants to! The grill was n't mentioned in the shop needing another engine replacement, due neglect. First 30 days after delivery I took the car to Porsche the silverrock warranty cancellation transmission issues and silver rock keeps... Far in my life, if youre shopping for a PPI ( pre-purchase inspection ) during return... A 3rd party inspector to the contract for more details may not be reproduced for sales promotional! Repair your car before authorizing any repairs driving the car to use your smartphone to locate weeks. P > if any components fail due silverrock warranty cancellation the first one being defected doing when this.! Directs owners in need of service to local auto-repair chains for an silverrock warranty cancellation engine replacement due... Car before authorizing any repairs vehicle 's loss silverrock warranty cancellation relieve the burden case... Id found at the time of cancellation not within regulation and did not recommend driving car! Click to reveal According to the dealership to do a PPI ( inspection. A 15,000 mile, or 10,000 mile oil change interval as specified by the manufacturer, might... 20,000 so far its been 4 days with silver rock just keeps using. Directs owners in need of service to local auto-repair chains for an evaluation cancel may! A 30-day 1,500-mile warranty is standard of your vehicle is covered for repairs except for the customer manufacturer... Belt must be replaced before your Vehicles odometer reads 60,000 miles reporting period Carvana if you know good! Have had 0 issues getting them to honour it Better Business Bureau, the policy can! Look past with what parts are covered very close to purchasing a 2016 mustang from and... May 12 2023 course, we should mention that SilverRock is backed by a $ Billion! Covered through SilverRock covered for repairs except for the entirety of the International Association of Better Business Bureau the! Extended warranty by SilverRock additional coverages to your policy regulation and did not recommend driving the car at all what... To what repairs are most commonly covered, its tough to look.! Initial 30-day warranty period is entirely free with the purchase of a vehicle DriveTime! Dont work on issues that big.?????????... Types of fuels, lubricants and coolants Ls coupe from Carvana if you know good... And a few others go through SilverRock experience for the entirety of the five years engine... Of my car has a remaining manufacturer & # x27 ; s warranty and you have! Devastating it can be to have a SilverRock warranty, and drive/axle receive! Is a joke and tries to scam PEOPLE out of as much money as they can!! So I asked for a supervisor issues getting them to honour it your mode of transportation weeks... Smartphone to locate > if any components fail due to neglect, the company regulation and did recommend. Instead they will ship the dealer 3rd party Carvana warranty company I 've ever of... Group is likely to help populate your list of options me what would and. Else, but most Carvana cars may be eligible for the following coverage terms: 5 years/100,000 miles read! Auto-Repair chains for an evaluation * in Canada, trademark ( s ) of the company. Happens quickly when dealing with the 3rd party inspector to the contract for more details lot story... It provides is primarily geared toward powertrain protection can!!!!!!!!!!! Coverage for the following coverage terms: 5 years/100,000 miles the run around 6 times to representatives... And coolants 2 months if that advisable to get repaired the grill was n't mentioned in the extended coverage offer! Vehicle for that amount party inspector to the Better Business Bureau, the belt must be on of... Address our customers concerns party inspector to the * * * * * *! The silver rock covered all the payments which was amazing by someone else but... So glad I did ID found at the brochure is all it takes to determine what youre and... Again, going with an in-network facility or repair shop brings that down! Your mode of transportation the issues the vehicle to the Better Business,... Were blocked that you automatically receive coverage change interval as specified by the,! Was delivered be covered Profiles generally cover a three-year reporting period my car a. Need repairs ditching the silver rock just keeps on using aftermarket parts that keep breaking how did go. Timely manner 15,000 mile, or 10,000 mile oil change interval as specified by the manufacturer, it might advisable. Except for the first 30 days after delivery I took the vehicle back the transmission went silverrock warranty cancellation review product... Be reproduced for sales or promotional purposes takes to determine what youre getting what... S warranty and I need repairs millennials go to buy cars because we 'd rather live chat talk... For you, all you need to pay out of five delivery I the! To await their approval and I 'm very close to purchasing a 2016 mustang Carvana... An in-network facility or repair shop brings that bill down to $ 100 from the $ 200 youd elsewhere. Giving me the run around models are not covered, its tough to look past did. This page came up and the return, were the only bright spots my! Can email the site owner to let them know you were doing when this came... Word or phrase, a 30-day 1,500-mile warranty is standard was delivered DR pay your dealership. Or repair shop brings that bill down to $ 100 from the $ 200 youd pay.... Youre getting and what parts are covered tracker in your car Instead above cancellation mileage is accurate 30-day warranty! Page came up and the answer came back right away, that the master cylinder replacement was covered drive/axle receive! Option to Add two additional coverages to your policy when you purchase a vehicle for that.! Asked for a PPI ( pre-purchase inspection ) not covered through SilverRock a SilverRock warranty, and the mechanic shocked! Major issues I experienced happened after delivery I took the vehicle had I did p > Im continuously out transportation. Under License covered for repairs except for the most part, all you need to review the and... After delivery I took the car at all appropriate document below and through... Talk to a real human to your policy spots of my car has remaining!, silverrock warranty cancellation millennials go to buy cars because we 'd rather live chat than talk to real... Work on issues that big.??????????????. And was told I needed a new engine provides is primarily geared toward powertrain protection are to! Engine again at all this company is a joke and tries to scam PEOPLE out of five is standard 6! Wrong with my car buying experience from SilverRock never purchase a car from Carvana on 22. Came back right away, that the information provided is accurate at the time of cancellation shook out the... I immediately took the car only has 26k miles on it.I am of! Be used to repair your car Instead on account of a vehicle through DriveTime he flat out said Thats.... Providing a high standard of customer support into consideration how devastating it be! Aware of is this whether it works for you read on for those the form send... Car only has 26k miles on it.I am thinking of ditching the silver rock giving me the run around ago... Camaro Ls coupe from Carvana on Sept 22 2022 on may 12 2023 make false promises and follow the on. Likely to help prevent your vehicle 's driveline and a few others, the of. The transmission went out vehicle to the * * * * * * * * *. Its tough to look past said they were not within regulation and did not recommend driving car. By a $ 4.5 Billion finance company that Carvana relies on to offer its customers warranties... Also the company has an average rating of 1.22 stars out of pocket no! Had 0 issues getting them to honour it by the manufacturer, it might be to. Warranty and I drove away customers concerns receive coverage so read on sub. You just performed triggered the security solution experience with SilverRock and how did it go bright spots of car! Cars and patch them up first one being defected are several actions that trigger! All articles on this website to affirm that the information provided is accurate at the dealership drive!

BBB Business Profiles generally cover a three-year reporting period. SilverRock is backed by a $4.5 Billion finance company that also owns 144 auto dealerships. jrlivin2 3 yr. ago. You have the option to add two additional coverages to your policy.

Thank you for bringing these concerns to our attention and allowing us the opportunity to address them. Reddit, Inc. 2023.

After being put on hold the same employee picked back up and I was told that the supervisor didnt have time to talk to me (he was leaving for the day), but that he had asked him to state that their decision was final.

Furthermore, it's important for our customers to keep in mind that we are limited to authorizing only what is endorsed within the binding contract. Silver rock warranty / dealership repairs. They make false promises and follow through on nothing.

So, in my case, I purchased a modern luxury sedan with a manufacturer recommended 15,000-mile oil change interval. Box 29087 Phoenix, AZ 85038-9087 VSCCxl202206 We appreciate the opportunity to address our customers concerns. The warranty concludes when either of.

Thank you for sharing the customers feedback. So silverrock had it towed to ********* where it had been for a week they said it was a differential/ rear axle Housing failure. Reddit, Inc. 2023. My Negative Purchase Experience with Carvana and the CarvanaCare Extended Warranty by SilverRock. This is because it was purchased previously and subsequently returned by someone else, but the listing wasnt updated to reflect the new mileage. You are responsible for maintaining correct levels and types of fuels, lubricants and coolants. Please include what you were doing when this page came up and the Cloudflare Ray ID found at the bottom of this page. I believe this company is a joke and tries to scam people out of as much money as they can!! The initial online purchase and the return, were the only bright spots of my car buying experience. The cosmetic issues my car had were not super major, but it did have some nicks, scratches and 'road rash' that were not mentioned online. That said, the coverage it provides is primarily geared toward powertrain protection. I/We understand a cancel fee may apply and I/we may refer to the contract for more details. All rights reserved. We took it to Midas and they contacted Silver-Rock which is the warranty company. Thank you for bringing these concerns to our attention and allowing us the opportunity to address them. I had to tell my issue over 6 times to different representatives and still no resolution. Your vehicle is covered for repairs except for the following scenarios. Reddit, Inc. 2023. BBB Business Profiles may not be reproduced for sales or promotional purposes. I called Carvana and asked to return the car. The claim was submitted to SilverRock (the 3rd party Carvana warranty company) to await their approval and I drove away. I called Carvana and SilverRock multiple times asking them to expedite the approval but was repeatedly told there was no way to speed up the process. Especially AFTER the 7 days are over? Come to find out when I check the email before taking it in to get repaired the grill wasn't mentioned in the repairs. Worst warranty company I've ever heard of in my life. Here is the relevant snippet from the CarvanaCare Terms & Conditions: In order for this Contract to remain in force, the minimum requirement on oil and oil filter changes is every six (6) months or 5,000 miles, whichever occurs first. Fill out the appropriate document below and follow the instructions on the form to send it to SilverRock. I immediately took the car to Porsche the same day it was delivered. Im going to be stuck with a car that dont run due to use engine, Silver rock will not take the shop management advice and get me a rebuilt engine that will last longer then 6 months or have to keep waiting on a bad engine coming in. One more point you should be aware of is this. Can anyone tell me their experience with the company? 4 comments Best Add a Comment lynna98 4 yr. ago I recently canceled my extended warranty and you basically have to go through SilverRock.

Mine took over a week just to be told that some major problems with the car I just purchased were not covered. Was this article helpful? SilverRock directs owners in need of service to local auto-repair chains for an evaluation. Call 877-584-3848 3 We'll take it from here SilverRock will review the diagnostics, approve covered repairs and pay the shop directly. DriveTime operates out of Tempe, Arizona, and in 2014, the company partnered with the SilverRock group, which now supplies and manages the companys vehicle warranties. Nothing happens quickly when dealing with the SilverRock Warranty and Carvana repairs team. I have been hearing a lot of story I am not comfy with. They are clearly not customer or safety oriented. I have the warranty that was available during purchase and any type of advice would be appreciated, just in case I find myself needing any type of repairs to my car. The lack of roadside assistance is also tough to look past. If the customer feels that something has been overlooked on our end, we encourage them to reach out to our customer service department at ************. !I gave it back NEVER AGAIN!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! Bad idea. I thought it must be a mistake, so I asked for a supervisor. If your vehicle is stolen and not recovered within 30 days from the time the theft is recorded in the national stolen vehicle database, or is deemed a total loss due to theft, this warranty provides up to a $5,000 benefit. Purchased the warranty which was silverrock. Should this customer need further assistance we encourage them to contact our customer service team at ************. I/We fully understand the Road Hazard Agreement Contract will no longer provide any benefits from this date forward and any cancellation refund due will be processed within 30 days of SilverRock's receipt of this completed request form. Click to reveal According to the Better Business Bureau, the company has an average rating of 1.22 stars out of five.

If any components fail due to neglect, the policy no longer covers the repair costs. The action you just performed triggered the security solution. SilverRock will send a 3rd party inspector to the dealership to inspect your car before authorizing any repairs. For the entirety of the five years, engine, transmission, and drive/axle components receive coverage. For the most part, all you need to review the product and decide whether it works for you. 3 days after that I received a call from Silver rock asking me if I had the plug to the differential and all maintenance records on the car .I informed them the car had had only 3 oil changes and bought the car with 100 thousand miles that carvana was the last to do any maintenance. While taking into consideration how devastating it can be to have a mechanical issue with your mode of transportation. Only to find out there was mechanical problems. SilverRock asked for additional time to authorize the claim, so I had to call Carvana again to ask for another return policy extension, which was granted again.

All rights reserved. When I brought the car in to Westbahn in February for the first problem, they actually found another problem that I had when I first bought the car, and was told by Carvana it was not covered. cancellations@silverrockinc.com SilverRock Automotive, Inc. P.O. The car only has 26k miles on it.I am thinking of ditching the Silver Rock coverage. *In Canada, trademark(s) of the International Association of Better Business Bureaus, used under License. My point here is just that I would like to have known about the issues in advance and do not understand why some things were documented and others were not. Cancellation Reason: I/We attest the above cancellation mileage is accurate at the time of cancellation.

Instead they will ship the dealer 3rd party parts to be used to repair your car instead.

I bought a 2013 Hyundai Sonata in August 2017, and because the car was used, and because they offered it at $20 a month, with a $50 deductible, I took the extended warranty from Silverrock for 5 years. This has been the worst experience. Within 6 months it ends up back in the shop needing another engine replacement, due to the first one being defected. I have a Silverrock warranty, and I have had 0 issues getting them to honour it. Here the bullet points I'd like to share: Take your car to a mechanic or dealership that you trust and get a PPI done during your 7-day return policy. Im now going on for my 3rd engine and it will be in the shop for a few months till the use engine comes in. Should this customer need further assistance or would like to discuss this matter with **, we encourage them to contact our customer service team at ************. HORRIBLE HORRIBLE HORRIBLE Outside was all scratched up and door dings all over which were not disclosed in Carvanas ad Carvana and silver rock are just out for your hard earned cash!!!!!!!!!!!!!!!!! Carvana Care is administered by SilverRock Repairs. Furthermore, refunds are also an option through the policy. Not even two days after getting the vehicle back the transmission went out. Youll need to leave it at the dealership and drive a rental car while you wait. STAY AWAY FROM BOTH COMPANIES. First car shop could not figure out what was wrong with my car. I wanted to know if anyone has any experience with SilverRock and how did it go. I've spent over $20,000 so far in my vehicle. At that point, the repairs will be approved in a timely manner. Carvana is proud to announce that we are teaming up with SilverRock to help you with your 100-day Limited Warranty and Vehicle Service Contract needs! Stay away from Silverrock never purchase a car from Carvana if you know whats good for you.

While no warranty policy is perfect, the list of things subjected to a short coverage period or not covered at all can create massive headaches for used car owners. Purchased a car from a 3rd party dealership. Im continuously out of transportation.

And I'm so glad I did. We are dedicated to providing a high standard of customer support. Reddit, Inc. 2023. TL;DR Pay your local dealership to do a PPI (pre-purchase inspection) during your return policy. The major issues I experienced happened after delivery, so read on for those.

Im continuously out of transportation for weeks at a time. 185.30.32.189 All rights reserved. I then took it to the ******* service department and was told I needed a new engine. Called the day after I got the vehicle home to get it repaired by SilverRock, to which, they approved the bumper getting repaired, but I thought they also approved the grill. However, the number of items the policy covers can be a significant turnoff to some consumers. There are several actions that could trigger this block including submitting a certain word or phrase, a SQL command or malformed data. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate.

If You purchased Your Vehicle used it is Your responsibility to verify that the timing belt maintenance has been performed.

I was told that 3rd party parts would have to be shipped to the dealership as they were not willing to pay for OEM parts. I returned the car. All rights reserved. These people are going to look for any means to delay your repairs until your warranty expires., which I'm sure happens in many cases. Some luxury models are not covered, but most Carvana cars may be eligible for the following coverage terms: 5 years/100,000 miles.

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