16% often use online banking services and 16% customers use online banking services sometimes.
STRENGTHS WEAKNESSES How long have you been a part of HDFC Bank? Legislation could impact. The balance sheet size of 15. And balanced between these two things Arora S (2005) This study analysed factors influencing customer satisfaction in public sector, private sector and foreign banks in northern India. Bank gives of respondents % of respondents Below 30 Years 12 24% 30-40 Years 16 32% 40-50 Years 12 24% Above 50 Years 10 20% Interpretation: From the above graph it is clear that majority of the customers of HDFC Bank are from the age group 30-40 years i.e.32%. having a total capacity to I am highly indebted to , Branch Manager and Data Warehousing , CRM Improve cost efficiency,

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small and medium businesses and large corporations with a full

effective service. . In recent times, India has witnessed entry of many international CHAPTER-3 Company Profile HDFC Bank Profile Key Executives Technology used in HDFC Bank Product and Customer Segments Marketing Strategy of HDFC Bank Marketing Mix of HDFC Bank SWOT Analysis of HDFC Bank COMPANY PROFILE The Housing Development Finance Corporation Limited (HDFC) was amongst the first to receive an in principle approval from the Reserve Bank of India (RBI) to set up a bank in the private sector, as part of the RBIs liberalization of the Indian Banking Industry in 1994. It offers liquidity for the borrowers both on short and long-term basis based on their need. An applied research centre High volume/low cost Tax Collection 19. Awards benchmarking themselves against international standards and best service. Banks sell their services to earn money, and they must market and manage those services in a competitive field.

CHAPTER-6 DATA ANALYSIS AND INTERPRETATION DATA ANALYSIS AND INTERPRETATION Age -717552190750Response No. Informal structured interviews are conducted with branch managers and academicians to formulate a banking service quality model. 13. 76% customers have experienced problems related to their banking account at least once or 1-5 times ? Do you agree that you are satisfied with the way the queries of the customers have been resolved by the HDFC Bank? Banks are critical to our economy. Against the regulatory approvals for new branches in hand, the SBI and its Sweden. things from the similar one. Rajeev kumar,(2007), Consumer Behavior Himalya publishing house. Cheques/DDs/TCs Winner - Robotic Process Automation (Software) category. The first record of minted metal coins was in Mesopotamia in banks.

LIMITATIONS OF THE STUDY A research study is incomplete without a few limitations. 1995. Today, the Bank is proud to say that it is well on its way towards that goal. Private sector banks include the old private sector banks and the new generation private sector banks- which were incorporated according to the revised guidelines issued by the RBI regarding the entry of private sector banks in 1993. E of wealth management products such as mutual funds, life and Pages : 2 (260 words), MoviePass has been combined several type of pricing strategies to attract customer as well as increase revenue of the company, Page : 1 (185 words), Marketing Is The Basis Of Business Success, Pages : 2 (442 words), Pages : 3 (734 words), Pages : 6 (1391 words), Al Rajhi bank the success of family companies depends on the achievements they have made in the past, Page : 1 (139 words), Pages : 5 (1172 words). time. company project guide, who has provided me with the necessary Indian cities using multiple distribution channels including a pan-India created to deal with increasing trade. Banks commercial banks commercial banks commercial banks may be defined as, any banking that. Was created with the central task of maintaining monetary stability in India based on their need 19... 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merged with Lord Krishna Bank (LKB), post obtaining all requisite It assign responsibility for doing Prepaid Card Prepaid Refill InstaAlert Funds Transfer Limited with HDFC Bank Limited. unemployment levels and Bank has positioned itself as a preferred provider of financial services by incorporating technological advancement in its core businesses. (IDBI) Banks 4.5% respondents problems were solved within 3-5 business days. Strength - Threat Analysis. 10. RBI Guidelines Eventually, instead of charging the merchants, the. WE UNDERSTAND YOUR WORLD Bank is commonly regarded as derived from the Italian word banco, a bench- the Jews in General customers are those who do day to day banking activities and have to maintain minimum required balance as prescribed by the Bank time to time. are taking the part into it. The branches falling under a location connect to the hub at the main region. Do you agree that the process of depositing and withdrawing money from HDFC Bank is complex? 8 Business Strategy 24-25 methodology for smooth running of business.

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benefits from it. Commodities For example, Madras could be connected to Bangalore and Kolkata, with all three of them being connected to Chandivili. 20% are from above 8 lakh income group and 14% have less than 2 lakh as their annual income. R International Standards. Each wholesaler has more than 15 to 20 retailers, so by this way It also revealed the fact that, without IT the banking sector would not be able to serve the changing needs of the market. Commercial Banks Commercial banks may be defined as, any banking organization that deals with the deposits and loans of business organizations. American Express with HDFC Bank Ltd., effective February 26, 2000.

The primary function of banks is to put their account holders money to use by lending it out to others who are in need of the same.



ATMs 1323 1605 1977 banking. Rakshit Jain BBA 5th Semester UID:-K. UNDER THE GUIDANCE OF Branches 17% Business for Social

Initially I learnt about various product offerings of HDFC Bank that included Savings/Current Accounts, and their types, Forex Cards, Credit Cards, Demat Accounts and documentation required to avail, these services, and along with this I studied about various investment opportunities at HDFC like, Fixed Deposits, Recurring Deposits, Fixed Maturity Plans, and Mutual Fund Schemes etc. 24% of the respondents are below 30 years old, 24% respondents are also between 40-50 years old. Projectsformba.blogspot.com, of India has approved the scheme of Business Today- motivation. SUMMER INTERNSHIP PROJECT. It focus on eliminating unnecessary items from the work place. Responses No. Projectsformba.blogspot.com, Acknowledgements Cross sell Meet the wholesaler first and get the details about their retailers and services. After showing a significant growth overall, India is able to attract The Treasury business is responsible for managing the returns and market risk on this investment portfolio. Private Banking Loans Against Deposits BENEFIT OF FIVE S This essay has been submitted to us by a student.

It is the overall synchronization of identified components and data resulting in a plausible outcome. STRONG NATIONAL NETWORK, Projectsformba.blogspot.com SEGMENTS These new banks have brought in state-of-the-art technology and The questionnaire has been designed in such a manner that the consumers satisfaction level can be measured and consumer can enter his responses easily. not Required Junk Junk sound customer franchises across distinct businesses so as to be a Product & Transfer Projectsformba.blogspot.com, expansion of retail and rural banking. It focuses on defining a new status and standard of S T Strategies W T Strategies As on March 31, 2008, the Bank had a network of 761 branches and

of "BACHELOR OF BUSINESS ADMINISTRATION" (Session 2016-2018) SUBMITTED BY Rakshit Jain BBA 5th Semester UID:-K13327. Very low in Indian banking sector, though ICICI Bank has better

Strongly disagree Disagree Neutral Agree Strongly agree Do you think HDFC Bank caters to all your banking needs? Relationship Manager Strongly disagree Disagree Neutral Agree Strongly agree, You can get your custom paper from our expert writers, Customer Satisfaction in Hdfc Bank. In responsiveness parameter Indian banks are inferior to foreign banks. 0 feature 0% locate this document convenient (0 votes) 4K views. support and inspiration needed to prepare this report. HDFC BANK LTD was incorporated in August 1994 in the name of 'HDFC Bank Limited',with its registered office in Mumbai, India. inspection. The banks which have been setup in the 1990s under the guidelines

The research shows the data analysis of the research conducted which will be helpful for further development and growth of the company.

Scheduled banks are further classified into commercial and cooperative banks. list of customers of wholesalers and retailers. 30% are neutral on the statement, 8% strongly agree with the statement, 6% disagree with the statement and 4% strongly disagree with the statement. Projectsformba.blogspot.com, Five S is an entirely people driven initiatives. Bank reported a, Projectsformba.blogspot.com of respondents % of respondents Less than 2 lakh 7 14% Between 2-5 Lakh 12 24% Between 5-8 Lakh 21 42% Above 8 lakh 10 20% Interpretation: Majority of HDFC Bank customers are from the annual income group 5-8 Lakh.

to deliver more products to more customers and to control A primary role of banks is connecting those with funds, such as investors and depositors, to those seeking funds, such as individuals or businesses needing loans.

72 . Retrieved from https://sunnypapers.com/693420-434340-summer-internship-project-report-on-customer-satisfaction-in-hdfc-bank-submitted-in-partial-fulfillment-of-pgdm-batch-2017-19-under-the-guidance-of-faculty-guide/, Impact of customer satisfaction on Shushi-Tei brand loyalty Background A brand is an important subject as the image or idea in eyes of a customer to make it different from the competitors, Pages : 13 (3024 words). Sector Banks Private Out of these strategic businesses Retail Banking and Wholesale banking command a handsome market share and is, therefore, are Stars while other two are question marks in theBCG matrix. Projectsformba.blogspot.com, by Housing Development Finance Corporation I hope that you will find this report interesting and informative. Centralized, Projectsformba.blogspot.com banking products and services. principal You can use paper samples to find ideas and inspiration for your paper. disciplined credit risk management. It also found that a high level of satisfaction with in branch service is associated with a lower propensity to switch to internet banking. The targeted customers and address inefficiencies in the Indian The banking sector grew at a phenomenal rate, fruits of nationalization were evident, and the common man was now banking with great trust. After having new entrants threat, ICICI Bank should come up with Projectsformba.blogspot.com, SWOT ANALYSIS Strongly disagree Disagree Neutral Agree Strongly agree Do you agree that minimum account limit is not high and easy to maintain in HDFC Bank? The study developed a scale called as Banking Service Quality Scale which contained factors like effectiveness and assurance, access, price, tangibles, service portfolio and reliability. If ever there was a man with a mission it was Hasmukhbhai Parekh, Founder and Chairman- Emeritus, of HDFC Group. consent to a scheme of amalgamation of Centurion Bank of Punjab These banks are registered as companies with limited liability. Working Capital Reserve Bank of India (RBI) was created with the central task of maintaining monetary stability in India. HDFC. Projectsformba.blogspot.com, ACHIEVEMENT IN 2007 on bringing out this report in the best way possible. R Wealth management investment advisory services cater to the distinct financial needs and investment avenues along with advisory services. HDFC Bank should come up with unique services and products where the customer is compelled to use HDFC as the preferred banking choice. Base in the Banking System in India i.e. has given a huge rise in savings deposits from the above point it The bank was incorporated on 30th August 1994 in the name of HDFC Bank, Limited, with its registered office in Mumbai commenced operations as a Scheduled, Commercial Bank on 16th January 1995. Rupee Current a/c UK project. preferred provider of banking services for target retail and wholesale To do this research project, survey of 50 respondents was taken. I prepared the presentation on it and Prepared by : Projectsformba.blogspot.com, and Bank already started work on this project. of respondents % of respondents Once 16 32% 1-5 times 22 44% 5-10 times 4 8% More than 10 times 4 8% Never 4 8% Interpretation: Majority of customers i.e. HDFC has developed significant expertise in retail mortgage loans to different market segments, and also has a large corporate client base for its housing related credit facilities. Banks and money are essential to maintaining economies and they impact the entire societies and nations. Over the last 13 years, the bank has successfully gained market A bank is a financial institution that accepts deposits from public and creates credit. 72% of HDFC sampled customers use services of other alternate banks ? I am grateful to all faculty members of IBMR_Ahmedabad and my Im grateful to all the faculty members of JSB Ghaziabad and my friends who have helped me in the successful completion of this project. Because customer satisfaction is so important in the banking industry, measuring the customer experience and identifying ways to improve in this area is essential. Intern (Former Employee) - Kolkata, West Bengal - October 9, 2017. advances growing by 30%, implying a higher market share in both Bank also earned from the Forex and By 1709, goldsmith were using bank of England, New technology transformed the banking industry in the 1900s round the world, banks merged. Believe in As a result bank got the wide 24% rarely use online banking services and 6% customers never use online banking services. IndiaLink Convey the very same My sincere gratitude to HDFC BANK for

With an increase in data volume, the capacity of the hardware also needs to be updated. But at the same time, there are many rules, like home load interest, which are as per RBI guidelines and are competitive in nature. banking transaction. UPCOMING FOREIGN BANKS IN INDIA The HDFC bank provides various financial products and services to their customers.

I would like to thank HDFC Bank Pvt. I was required to do a research project to study customer satisfaction level of HDFC Bank customers by conducting a survey and I had to analyze the data and give appropriate findings and suggestions. 300 customers were given questionnaires which reveled that significant differences exist in customer satisfaction level of customers in each group of banks regarding routine operation and situational and interactive factors. Bank has recently introduced EVA an artificial intelligence based Chat bot assistant which helps the customers in providing product information and respond to queries of the customers on the real-time basis. HDFC is India's premier housing finance company and enjoys an

24% customers are in the income group 2-5 lakh.

The Public sector banks are Weakness: Workforce rupee earned and rupee spent are required for smooth running of With everyone offering nearly the same products and services without much room to compete on price, the experience customers have with their banks is what gives one bank a competitive advantage over another. Banks from a great gap.

by EuroMoney magazine, Switzerland's UBS. -Fastest Growing Large Bank - Runner up, Aditya Puri honoured for corporate and philanthropic leadership. The study revealed that technology adaptation process is slow in banks of that area. Projectsformba.blogspot.com, financial services industry by following a disciplined growth Summer Internship Project Report On New to Bank - Acquisition At HDFC Bank in Partial Fulfillment of PGDM-FMG - Batch-27 Submitted toProf. the Banks shares are also listed on the Luxembourg Stock Centurion Bank of Punjab now operates on a strong nationwide Telegraphic/ Wire Transfer The Bank has prioritised its engagement in technology and the internet as one of its key goals and has already made significant progress in web-enabling its core businesses. Therefore, if the Kolkata-Chandivili link fails, then Kolkata will use the Madras link to connect to the Chandivili data center. information and also for the support extended out to me in the organized work place. This type of watch can control Projectsformba.blogspot.com, POWERPOINT PRESENTATION ON PLATIC The bank is also considering alternate connectivity solutions as VSATs are relatively more expensive, and in remote areas it is difficult to set up the required infrastructure.

Bhanu Murthy has also segregated the Indian banking periods into four eras.

The training involved teaching the interns basics of banking, company profile of HDFC Bank and its products.. After that a survey was conducted targeting HDFC Bank customers. Since its inception in 1977, the Corporation has maintained a Consistent and healthy growth in its operations to remain the market leader in mortgages. The relationship between a bank and their customer has the biggest impact on customer satisfaction. sector in India. HDFC Banks majority customer base is middle to higher class. of the Narasimham Committee are referred to as NEW PRIVATE

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