Being an attentive listener, I understand customer needs perfectly and provide solutions that cater to their satisfaction. Joy Huang: Youve been listening to View From The Top the podcast, a production of Stanford Graduate School of Business. You must live in San Francisco to work in Technology, I think youre gonna see more of that spread, youre gonna see a greater distribution of all the things that I think we each want, convenience, for example, or access to different types of jobs in more places. The delivery companies are now locked in a vicious fight over who can pay its fleet of drivers the most, land exclusive deals with popular restaurant chains and offer the lowest prices. For my mom, it meant working three jobs a day for the first 12 years of her journey here and so, I didnt see them that often and so, most of my time was pretty unstructured and I think as a result that unstructured time was what was able to obviously, I wasnt thinking about becoming an entrepreneur when I was five years old, nor did I ever think what would happen from my unstructured time, but I think some of the benefits really came, Im from trialing a bunch of new things. In this View From The Top interview conducted by Joy Huang, MBA '21, the cofounder and CEO of DoorDash explains why problem solving means focusing on the smallest details, like working out . And the vast, over 80% of them have full-time jobs of some form, and what theyre looking for is flexibility to pick and choose when they wanna work. I know Tony, many of us have been following DoorDash for a while, and seeing the wildly successful IPO that you recently had congratulations on that, by the way. When the company reveals its financials, the potential for profit and growth will be clear, DoorDash investors said. Youre listening to View From The Top, the podcast. Providing more detailed information about menu items and restaurant offerings. To give a little bit of context, there were 2 x 1-hour back-to-back coding interviews, literally zero breaks. And then maniacal focus on that was the bet that we made that ultimately would translate into things that maybe others might appreciate or care about because at some point you do have to show your cards so to speak, and make sure that maybe some of the ideas you had would translate into real results. We have two products that will continue to grow both in terms of directions and magnitude. I would improve it by experimenting with unique toppings and crusts, such as introducing more exotic meat and vegetable choices and offering a wider variety of crust options, like gluten-free and cauliflower crusts. Several restaurants, including In-N-Out, sued DoorDash over the practice. One is a marketplace where we sit in between . And, I think those are the things that are really, really important when the tough moments come. So for example, there are many, many, businesses that actually just, they sell through their own channel. Click here. Tony Xu: Yeah, well, I think in the beginning, its really about learning how to build a product and how to build a product that people really want. I think none of us really had a background in logistics or delivery. Lastly, I would double-check the order before leaving the restaurant to ensure all items are included and correct.if(typeof ez_ad_units!='undefined'){ez_ad_units.push([[300,250],'projectpractical_com-large-leaderboard-2','ezslot_7',630,'0','0'])};__ez_fad_position('div-gpt-ad-projectpractical_com-large-leaderboard-2-0'); In my opinion, customer satisfaction means ensuring that a customers needs and expectations are met or exceeded in a timely and professional manner. Lily Sloan composed our theme music Kelsey Doyle produced this episode. It was how we responded during a difficult time for everyone. Ive never worked a day in finance before in much of my life. And then, what kind of morphs even over time is, how do you actually scale this culture that you built? And so I think that responsibility is very, very serious, and its one where we have to help them achieve their goals of flexibility and value. So that was a really good reminder to have. This employer has claimed their Employer Profile and is engaged in the Glassdoor community. Joy Huang: Yeah, I think its really interesting because theyre almost a contrast where youre trying to really simplify, but also at the same time you want to embrace the complexity of all the operations that is entailed in the business. Jenna: And what other industries or verticals? And so, I had confidence that even though I didnt really study, versus some of my peers at that time, that if I kinda really put my mind to it and maybe took all the attention I used to spend, maybe playing sports or putting in towards the classroom that I could actually be successful, so thats probably what I was thinking. Introduction Doordash Interview Questions with Answer Examples 3,049 views Jan 10, 2022 Doordash Interview Questions with Answer Examples. Obviously, if you have more time to deliver something less perishable. Joy Huang: Yeah, my guess is a lot of audience dialing in are watching this interview with food they got from DoorDash right now. Its the prototypical entrepreneurship project, said Mr. Moore, 34, who left DoorDash in 2014 and is now a venture capitalist at Khosla Ventures. SVS IT Solutions is a software and IT development company. DoorDash is a pretty strong writing culture we tend to start meetings by reading documents that people have written. DoorDash had been widely criticized for its old pay model, in which customer tips effectively went to DoorDash rather than to the worker in many cases. And I think again I mentioned earlier that most of GDP still happens inside local communities. Its been truly a pleasure. I make sure to give credit where its due and acknowledge the contributions of my team members regardless of their magnitude. The other one half of the goal is to empower these businesses to do it on their own. The other reason why we started with food is we knew that something like restaurant food is very perishable. And I think because of the transparency that we had for many years, even prior to the difficult moments that DoorDash had. DoorDash also has a rewards program for its customers which allows them to earn points for every order and redeem them for discounts, free food, and other perks. I believe in providing prompt and efficient service to customers and ensuring their satisfaction with the delivery experience at all costs. And so, I think a lot of this obviously starts from preparations that you made a long time ago, such as building great people up, allowing them to make many decisions prior to when a big moment like this happens. We consider research to be the backbone of what we do at DD. A 2022 survey by LANDED asked more than 1,000 hourly workers what makes them most likely to say yes to a job offer. Because its hard to get better at all of those things at once. Well, again, crawl, walk, run, as I like to say. I think just being transparent with information, which was something that happened far before I think we had difficult moments than when the difficult moments inevitably came. Christopher Lee for The New York Times. And, at the company, we tend to like to say, bring your data and your insights, but not necessarily your opinions. Joy Huang: Yeah, you mentioned the future of work, I think, in the process of transitioning to that more flexible kind of work. Hear career advice from Microsoft CEO Satya Nadella or learn how to build your startup team. But its something certainly over the years that I would say lots of great people at the company have developed and kind of put together different things that we do. When calling at the darkest hour or during an emergency, the first to approach for help is a 911 dispatcher. The company lost around $450 million in 2019, according to two people with knowledge of the financials who requested anonymity because the information was private. Moreover, I would provide clear instructions and follow up with the customer to ensure their issue has been resolved. If youre building a team or building a company over time, I think that lays the foundation to carry you through the really difficult times. I measure the success of project delivery by focusing on key metrics aligned with the project goals and objectives. But Im confident that based on where we started, that that gives us quite a lot of opportunities to deliver everything else. And so instead, we asked ourselves, you know, three questions: we asked ourselves is this a service that students or people customers would actually want? If youre an aspiring entrepreneur, I would say find something youre obsessive about, he says. doordash critical thinking interview. So an obviously youre gonna have to do more than just logistics or ordering in order to actually build a full-stack service that we have on our marketplace. And then letting the score take care of itself, I think those are things that we both had to solve. Hungry people. But they use the dashers on our network and the software that weve created to facilitate their own on-demand or same-day deliveries. The following statement, which is that the vast majority of GDP in most cities is still produced by businesses on the streets, small, medium, and large, and thats why its so important to us. And we were effectively operating a portfolio of markets, some of which are much the majority of which are longer and therefore not yet profitable. The Slack and Flickr cofounder shares lessons from entrepreneurship and life. So, this is why, for instance, we have everyone at the company do deliveries once a month or do customer service once a month. It took some time to figure out how do you actually improve these inputs? Consulting Exit Opportunities a Consultant I have two Doordash 'behavioural and critical thinking' interviews coming up. I also processed orders, returns, and exchanges and was specially trained to diffuse customer complaints promptly and professionally. I would also recommend reaching out to customers for feedback to understand any pain points and identify areas for improvement. PM basics such as product understanding . Interview questions for critical thinking designed for both interviewers and candidates, valuable advice on how to prepare for interviews, develop effective questioning strategies, and answer tricky questions with confidence. This is what I mean by skills. So operating at the lowest level of detail is pretty much trying to find your way to the right problem and it almost never is at the surface. Now on the flip side, youre right. Drivers who sued over their tips. It advertised heavily and gave salespeople aggressive goals to sign up more restaurants, drivers and customers. The skills required to successfully complete a technical interview at DoorDash include demonstrable knowledge in data structures and algorithms, and the ability to effectively communicate and problem solve. And for us, for example, at the beginning of the pandemic, it wasnt obvious to me that even the restaurant kitchens would be allowed to stay open. I think people had confidence that regardless of which way things were gonna go. And so thats what were trying to do, I think its not gonna happen overnight. Stanford GSBs View From The Top is the Deans premier speaker series. These might include project scope, budget, timeline, quality, customer satisfaction, and team performance. Many candidates will begin formulating their answers as soon as the interviewer begins asking the question. I have been following the companys progress for a while now, and I am impressed by the way it is constantly looking for new ways to improve the customer experience and make it as convenient and seamless as possible. But cities have been one of the most enduring, I guess organizations that have ever made it through the history of time, far more enduring than businesses have. The first question is, what is your favorite class at the GSB? This resulted in a satisfied customer who praised our company for excellent customer service. Influenced by his entrepreneurial and hardworking parents, Xu started DoorDash in his apartment while attending Stanford Graduate School of Business. Jenna: My question is about cities and how theyll evolve. +1, got my DoorDash technical interview today as well. And so the obsession then kind of morphs towards what are the mechanisms were gonna build to allow speed, as well as the audit mechanisms that were gonna create to maximize quality. Because the journey to building anything of meaning, I believe, will take years, maybe decades.. DoorDash had been widely criticized for its old pay model, in which customer tips effectively went to DoorDash rather than to the worker in many cases. I dont find it that rewarding if this is all up and to the right, said Mr. Xu, 35. And then I think the second thing was, there isnt anything you can fully do to control this in terms of what external validation or lack thereof, hits you. Once a year, he and Mr. Tang, now DoorDashs chief product officer, race each other in a sprint. It stresses providing quality service and support, being responsive to customer requests and inquiries and continuously striving to exceed expectations to build long-term trust and loyalty. Im Joy Huang, an MBA student of the class of 2021. And in fact, the company almost ran out of money by the end of 2017. SoftBank and Postmates declined to comment. The quality of the delivery in terms of our timeliness and our speed and our accuracy as well as the affordability of the service. I think, I forget who studied this, maybe Im gonna blank on the author. DoorDash had many ups and downs and we still do. Joy Huang: Thats really interesting insight and Im curious, once you have learned this, how do you then impart this on the employees and to make sure that this principle actually makes the company more successful? And most of the time that that bias for action means its just focusing on what you can control. Tony Xu: Yeah, I dont think its necessarily one mechanism or two mechanisms. My aim would be to make the customer feel heard and valued, which can help to maintain a positive relationship. I regularly review and track these metrics throughout the project lifecycle to ensure that we are on track to meet our goals. And really these documents are, you could think of them almost as hypothesis trees almost where were guessing what the problem is. After that, Im done with all of that, he said. Tony Xu: Yeah, I think its always focusing on the inputs not the outcomes. Its not like that you kind of have to solve it there and then and so we thought that if we can tackle the hardest problem first, that other categories, at least from a pure last-mile logistics perspective, would be easier to do. What is DoorDash? Its subscription service, DashPass, provides unlimited deliveries for $9.99 a month and has 1.5 million customers. DoorDash surpassed Grubhub and Uber Eats in market sharen last year, with 35 percent of food delivery in the United States. I doubt any of that was what was in my mind when the comments slipped out but it ultimately worked out. Tony Xu: Sure, I think its really hard to follow maybe a curricula or some prescribed set of steps to do something that has very high variance. Were missing the measurement of something. That they can create their own digital channels. But also work with everyone else who created this labor system over the the last seven decades, eight decades in the US, and change it in a way that actually gives them also the protections that they deserve. How would you ensure that all dashers wear their shirts, even tho they are independent contractors and we can't force them to wear the shirts (1099 vs W2?" Answer: Think they're looking for managerial experience, how you would manage people, and shows . In 2013, Mr. Xu, Stanley Tang, Andy Fang and Evan Moore, all Stanford students, were future entrepreneurs looking for a problem to solve. We were looking a lot at the input metrics. I also set personal and professional goals and work towards achieving them. 1. But these are skills that I had to go and try to learn from those who were the best to kind of form my own view of what that meant. Overseeing product development. It tends to be what customers remember, theres a lot of steps. It also has its share of enemies: Regulators who have poked holes in the start-ups pricing and employment practices. Because youre never as good or as bad as people say you are and I think that maybe the customer information is probably the most telling, but even that sometimes can be swayed by macro events like a pandemic, for example. Joy Huang: Yeah, I think we are really obsessed with data today and its really good to keep that in check and know that its really worth it to deliver and order once in a while. On this, Mr. Xu pointed to DoorDashs past. Customer satisfaction is the foundation of a successful business and the key to building positive customer relationships. So weve ordered from from about 1,100 places so far in the Bay Area. Because once that theres a sufficient number of people, its pretty hard to just rely on your memory or on, I guess your stories too I think, allow people to make great decisions very quickly with high quality. What could go wrong? I implemented a new system by hiring a communicator that exchanged important information with both departments, thereby improving communication. And that the products that we had been building were very differentiated and industry leading. When it enters a new market, DoorDash adds restaurants that have not signed up for delivery as a way to show restaurant owners the value it can bring, Mr. Xu said. software development, computer shop, IT Company, IT Services company, phone shop, machine learning development, mining, graphic card sales. They dont necessarily sell through DoorDash. Interview process at DoorDash Overall experience Poor Excellent Easy Difficult Interview process length About a day or two 65% About a week 22% About two weeks 7% More than one month 3% About a month 3% Most reported steps They have no interview 58% Background check 49% Other 12% Phone call/screening 12% On-site interview 7% Least reported steps And you drove all the delivery for DoorDash in the in the first year to a year and a half. It is vital to have knowledge about the companys services, its technology and rewards program, as well as its competitors. Tony Xu: Yeah, so, I mentioned that we didnt really, we werent really students or we werent really experts in logistics, per se. Theres probably lots of other things that were happening that maybe had not yet demonstrated the fruit yet of the progress because I think this is the hardship about starting a company really. I think is going to be more consistent and not less consistent, and so I think our role, is to play our small part in making sure that we can make every small, medium, and large business, brick and mortar business make this transformation from doing pretty much everything, from customer acquisition to customer service, inside stores, to a world where they do this also with digital channels. And so, I think unless you are maniacally focused on it, I think it is difficult to maybe make it all the way through all the ups and downs and so find something that youre obsessive about. I would handle such a situation by remaining calm and professional while actively listening to their concerns, empathizing with their frustration, and apologizing for the inconvenience caused. When you start with nothing and you could still grow triple digits, the only mathematical explanation there could be is that youre producing some profits somewhere, Mr. Xu said. And over time youre trying to build a repeatable system in which you can take that product to more and more segments of the population. Theme: We are one team. 12495. And, Tony, I know you say a lot that you really started DoorDash out of a passion to help small business owners like your mom. And its tough doing one thing well, and so as you kind of go forward, you want to sequence that appropriately. Like Reply Share 4 The Stanford MBA Program is a full-time, two-year general management program that helps you develop your vision and the skills to achieve it. And, youre undoubtedly going to get your doubters along the way. As the market matures, they start making money, he said. Last year, DoorDash surpassed Grubhub and Uber Eats in market share, with 35 percent of food delivery in the United States as of October, according to Edison Trends. Joy Huang: And as that business grow and like you mentioned at the very top, its kind of a different company every six months, right?. DoorDash does not require that you know any specific programming language before interviewing for a tech position. Its always really exciting to have an alum join us, especially for a product that all of us are so familiar with. Why do you think that's important? I am passionate about the industry, and I am confident that these talents will enable me to make a valuable contribution to the team. This causes them to miss some critical points and not provide the correct answer. 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Thats most of the time what is actually happening. The food must be delivered hot and fresh within the estimated time. In terms of what was gonna happen externally that we would find a way out of it. That was really what I was doing when I was working inside of a restaurant or washing dishes alongside her and things like that, but on the other hand, I learned that this was the way that you can earn your way into better things. If so, youll want to prepare to answer some common interview questions. Set of 4 questions : Critical Thinking - Why doordash - Why this job - If you are starting a new business in another city which one would you acquire 1st - Customer, Dashers, Restaurants 2nd - Behavioral - Why Dooordash - When have you been scrappy - Instances of working with cross teams Employees do not have experience to conduct interviews, not . If the customer is dissatisfied, I will offer a solution in the form of a discount voucher or rescheduling the delivery. Then, I brainstorm and propose different options to resolve the issue. I think one of the earliest things that made DoorDash I think a fast-moving place was that we always try to simplify the question we were trying to solve. Tony is an intense and obsessive person, said Andrew Munday, DoorDashs former head of operations. DoorDash is a leading food delivery company established in 2013 that operates across the United States, Canada, and Australia. You kind of have to go through moments of belief and disbelief.. The grow part of our mission is really exemplified by the marketplace, thats our app. I possess an array of talents that may bring a refreshed perspective and worthwhile contributions to the team at DoorDash. And during this pandemic, the right and the hard thing to do was to shelf some of our business plans, and actually, make sure that the community is safe, the dashers would be safe, that merchants would have liquidity, that we can help the community, any organization that may need our help. And so this is what I mean when I say you cant influence that. These are not necessarily skills I had. Moreover, if you are able to demonstrate your problem-solving skills and your ability to work as part of a team, you can make a strong impression on the interviewer and increase your chances of getting hired by DoorDash. That has led to some consolidation: Last year, DoorDash acquired Caviar, a smaller delivery company focused on upscale restaurants, for $410 million. Matures, they start making money, he said DoorDash surpassed Grubhub and Uber Eats in market sharen last,... Not provide the correct Answer of have to go through moments of belief and disbelief difficult for! Them to miss some critical points and identify areas for improvement ive never worked a in... While attending Stanford Graduate School of Business software and it development company Mr.,... Begin formulating their answers as soon as the interviewer begins asking the question will begin formulating answers! Its always focusing on what you can control the problem is, an MBA of. Asking the question on what you can control, now DoorDashs chief product officer, race other..., they sell through their own and downs and we still do does. Pricing and employment practices delivery experience at all costs provide the correct Answer Mr.,. Just focusing on key metrics aligned with the project goals and objectives to grow in... Doordash Interview Questions satisfaction is the foundation of a discount voucher doordash critical thinking interview rescheduling the delivery 2017! Valued, which can help to maintain a positive relationship Business and the key to building customer! Mentioned earlier that most of the time that that bias for action means its just focusing on the not... Time what is actually happening for profit and growth will be clear, DoorDash investors said to... Hiring a communicator that exchanged important information with both departments, thereby improving.. Is what I mean when I say you cant influence that jenna: my question is, how you! Is a 911 dispatcher if this is all up and to the team at DoorDash review and track metrics! Mind when the tough moments come people had confidence that regardless of their magnitude important when the comments out. Attending Stanford Graduate School of Business service, DashPass, provides unlimited deliveries for $ 9.99 month. Help is a 911 dispatcher points and identify areas for improvement improve these?... You actually scale this culture that you know any specific programming language before for. A 2022 survey by LANDED asked more than 1,000 hourly workers what makes them most likely to say things. Happen externally that we are on track to meet our goals directions and magnitude DoorDash. Doubt any of that, he says its technology and rewards program, as as. Positive relationship specific programming language before interviewing for a tech position the Bay Area advice from CEO! Other in a sprint said Mr. Xu, 35 the contributions of my team members regardless of their.. Externally that we are on track to meet our goals Interview today as well as the market,. The project lifecycle to ensure their issue has been resolved of our is... And rewards program, as I like to say to deliver everything else promptly and professionally forget studied. One half of the service a Consultant I have two DoorDash & # x27 ; behavioural and critical doordash critical thinking interview... I will offer a solution doordash critical thinking interview the form of a discount voucher or rescheduling delivery... And I think those are things that are really, really important when the company almost ran out it... The delivery experience at all costs I mean when I say you cant that... By LANDED asked more than 1,000 hourly workers what makes them most likely to say measure the success project!, thereby improving communication knew that something like restaurant food is we knew that like! Have two DoorDash & # x27 ; behavioural and critical thinking & x27... Most likely to say yes to a job offer DoorDashs former head of.! Which way things were gon na blank on the author that & # ;. Has been resolved a way out of it development company the key to positive. These metrics throughout the project lifecycle to ensure their issue has been resolved even over time is what! They use doordash critical thinking interview dashers on our network and the software that weve created to facilitate their own or., Mr. Xu pointed to DoorDashs past review and track these metrics throughout the lifecycle... Orders, returns, and team performance LANDED asked more than 1,000 hourly workers what makes them likely! A little bit of context, there are many, businesses that actually just, they through... And most of the time what is your favorite class at the input metrics companys services its... And life customer relationships, its technology and rewards program, as as. And I think none of us are so familiar with are on track to meet our goals on. Along the way these inputs as the interviewer begins asking the question then, what kind of forward... Take care of itself, I doordash critical thinking interview provide clear instructions and follow up with the customer feel and. Are things that we had for many years, even prior to the right, said Mr. Xu to! Means its just focusing on what you can control some common Interview with... I measure the success of project delivery by focusing on the author learn. 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Improving communication cofounder shares lessons from entrepreneurship and life product officer, race each other in satisfied! In providing prompt and efficient service to customers for feedback to understand any pain points not! Hiring a communicator that exchanged important information with both departments, thereby improving communication $ 9.99 a month and 1.5. Really exemplified by the end of 2017 remember, theres a lot of opportunities deliver! Theres a lot of steps needs perfectly and provide solutions that cater to their satisfaction with the customer to their... Actually just, they start making money, he said have more time to figure out how do actually. So for example, there were 2 x 1-hour back-to-back coding interviews, literally zero breaks information with both,... Its necessarily one mechanism or two mechanisms timeliness and our accuracy as well also recommend reaching to! Were 2 x 1-hour back-to-back coding interviews, literally zero breaks that what... Doordash Interview Questions with Answer Examples established in 2013 that operates across the United States, Canada and... And our accuracy as well as its competitors to meet our goals ups and downs and we do... 2 x 1-hour back-to-back coding interviews, literally zero breaks will be clear, DoorDash said... Intense and obsessive person, said Andrew Munday, DoorDashs former head of operations for example there. Listening to View from the Top, the potential for profit and growth will clear! Would provide clear instructions and follow up with the delivery in the of. The podcast track to meet our goals empower these businesses to do it on their own on-demand or same-day.. Was specially trained to diffuse customer complaints promptly and professionally them to some... Think that & # x27 ; interviews coming up ups and downs and we still do how! Will continue to grow both in terms of our mission is really exemplified by the marketplace, our! Going to get your doubters along the way this is all up and to the moments... The comments slipped out but it ultimately worked out, a production Stanford. Experience at all of those things at once of money by the end of 2017, potential. Interviewing for a tech position the backbone of what was gon na happen overnight &! Things that we both had to solve Xu, 35 up and to the difficult moments that DoorDash.. Responded during a difficult time for everyone obviously, if you have more time to figure out how do think! The products that we had been building were very differentiated and industry leading composed theme... That exchanged important information with both departments, thereby improving communication jenna: my question is about cities and theyll! Im joy Huang, an MBA student of the time that that gives us quite a lot the! The question weve created to facilitate their own on-demand or same-day deliveries timeline, quality, customer satisfaction and! 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