The following HSBC credit card products are being transferred: CUSTOMERS WHO ARE IN BANKRUPTCY OR WHOSE CREDIT CARD OBLIGATION HAS BEEN DISCHARGED. Member FDIC. It provides clients with wealth, business and family succession solutions in the largest and fastest growing markets around the world. If you're calling from outside the US or Canada, please call 1 . Please stop using it at that time. If you are enrolled in AutoPay, PF|CP will automatically update the new payment due date. Which accounts transitioned? HSBC Bank USA, N.A. Title: Title: Statement on the Bank of England 2021 stress test results. HSBC said it would retain a small network of about 20 to 25 brick-and-mortar locations, which will be repurposed into wealth centres to service affluent and high-net-worth international customers. Rewards not redeemed with HSBC will convert to Citizens Cash Back rewards at a 1:1 rate. If your mortgage or HELOC transferred, HSBC will have sent you a by early February. "Our continued presence in the US is key to our international network and an important contributor to our growth plans.". HSBC sells 80 branches to Citizens Bank, 10 to Cathay in US retreat Published May 27, 2021 Dan Ennis Senior Editor Matt Cardy/Getty via Getty Images Dive Brief: HSBC agreed Wednesday to sell 80 of its 148 U.S. branches to Providence, Rhode Island-based Citizens Bank, and 10 West Coast branches to Los Angeles-based Cathay Bank. It operates bank branches in: California; Washington, D.C.; Florida; Maryland; New Jersey; New York; Pennsylvania; Virginia; and Washington. Soon well be sharing exciting information on how were adapting these locations to enhance our service to Premier, Jade and Private Banking customers. Next up, Investors Bancorp . Begin using Cathay Bank checks on February 7. It currently has 148 American branches - JPMorgan Chase, by comparison, opened 158 new branches alone in the US last year. For questions about HSBC Securities (USA) Inc. accounts, including IRA brokerage accounts, call the HSBC Wealth Services Desk at 800-662-3343, Monday through Friday 8 a.m. 6 p.m. Following the sale, HSBC will no longer offer services to American retail-banking clients with balances of less than US$75,000 and small businesses with less than US$5 million in revenue. serves customers through retail banking and wealth management, commercial banking, private banking and global banking and markets segments. PF|CP has mailed letters to these accounts, notifying of the change. HSBC is slimming down its physical locations in the U.S., keeping 20 to 25 branches to focus on wealth management for high-net-worth individuals. This article originally appeared in the South China Morning Post (SCMP), the most authoritative voice reporting on China and Asia for more than a century. It will remain with about 25 U.S.. In buying the East Coast retail operations, Citizens Bank will acquire 80 branches and about 800,000 customers with US$9.2 billion in deposits and US$2.2 billion in outstanding loans. How do I know if my HSBC credit card account is among those being transferred? What happens to accounts that are not in good standing (closed or suspended accounts)? To set up a global account, click on the My HSBC tab at the top left of the screen and select Add or remove a country/territory. Premier, Jade and Private Banking clients who will remain with HSBC have transitioned to one of the new 22 HSBC Bank Wealth Centers. And if you haven't already, it's easy to enroll in Citizens Bank Online. It opened in 1986. Yes, on September 17, 2022, your accumulated rewards balance will be transferred to PF|CP. We provided guidance to qualifying customers regardingwhere they can open a new safe deposit box. And it had brazenly done business in off-limits countries such as Sudan and Myanmar. We will continue to provide banking services to Premier, Jade and Private Banking customers, as well as to our wholesale banking clients. (NMLS ID# 433960). The deals for HSBC's and Investors' branches come after a slew of acquisitions tailored to Citizens' corporate and investment-banking efforts. They can contact their Relationship Manager for more information. QFS 02/02/22: HSBC CHANGING TO CITIZENS BANK Some HSBC ATMs in locations transitioning to Citizens may be inaccessible beginning February 16. Find information about our performance, dividends, and investor events. The updated policy will support the transition towards a net zero future by 2050 or sooner. For East Coast and online customers, certain brokerage accounts that are included in the agreement with Citizens transferred to Citizens Securities on or about February 18, 2022. This will cause all of your accounts in the same profile to become joint accounts. Citizens is getting 66 branches in the New York City area, nine in the mid-Atlantic and Washington, D.C., area, and five in southeast Florida. .cookie-notification--external .cookie-notification__inner .cookie-notification__body{ padding-left:5px; } It took full ownership of the Buffalo, NY-based lender seven years later. When will I receive my replacement PF|CP credit card? Notwithstanding any text in this letter to the contrary, it is not our intention to pursue or demand payments from any customer who is protected by the automatic stay or the discharge injunction under the United States Bankruptcy Code, or to take any action to collect or recover personally from any individual who is subject to protection under the Bankruptcy Code. HSBC, the biggest of Hong Kong's three currency-issuing banks, said on Thursday it will exit its mass-market retail business in the United States and focus on serving wealthy clients and . The Current Account Switch Guarantee covers most of UK current accounts. As of February 1st Standard Chartered Bank in HK and London, is now trading these FX Derivatives, with full accountability, insurance wraps and market acceptance and this is the tip of the iceberg. Before September 16, 2022, mail your payments to HSBC at the address found on your statement. Following are online banking transactions and information that transitioned to Cathay Bank: Bill Pay and ACH scheduled with a payment date after February 7, Saved wire and ACH beneficiary information. ATMs are unavailable at HSBC branches that have closed as part of our streamlining of our retail branch network. On February 4, 2022, one or more of your accounts with HSBC became Cathay Bank accounts. You can contact us for support related to activity on HSBC accounts before transfer, and on current HSBC accounts. Under the agreement, Citizens will acquire approximately $9.0 billion in deposits and approximately $2.2 billion in loans for a 2.0 percent premium paid on deposits at closing. It will continue to serve more affluent and wealthy international customers in the US, as well as companies with large international businesses. Will my HSBC relationship manager change? Our HSBC Wealth Services Desk contact information is noted below. Michael Roberts, CEO, US and Americas, said: Todays announcement is an important step towards becoming a more focused, simpler and sustainably profitable organisation. ACH Direct Deposits will be transferred to your new account until May 19. ATMs are available at HSBC Wealth Centers. After 12:00 PM ET, September 17, 2022, please update your mobile wallet with your PF|CP account information. The Citizens contact center can be reached at. What should I do if I have additional questions? is not responsible for these charges. HSBC has 16 branches on Long Island. The $6 billion in deposits there would be good enough to rank Citizens No. If you received additional notices from us, please review them carefully and call us if you still have any questions. Neither HSBC Bank USA, N.A., PF|CP nor any of their respective affiliates are responsible for these charges. Yes, you will be assigned a replacement account number. Late fee and return check fee amounts will remain the same. For questions about brokerage accounts that have converted to Citizens, the. What can you tell me about HSBC Bank Wealth Centers? Redemption options if your account is open and in good standing will be modified as follows: Direct Deposit into an HSBC checking/savings account will no longer be available. IRS tax forms, so consider downloading and saving tax documents prior to transitioning to Citizens. robert.a.sherman@us.hsbc.com, Richard OConnor As we move forward, we will be communicating with our stakeholders frequently. We will wind down the residual branches, between 35-40, not subject to sale or repurposing. I am currently in a protected APR under the Servicemembers Civil Relief Act. I have a credit card transitioning to citizens. Additionally, the transactions have no impact on the investment relationships for our qualifying Premier customers, our Jade customers or our Private Banking customers. We expanded our ATM network to include 43,000 additional surcharge-free ATMs in the US and 55,000+ worldwide. HSBC announced earlier this year that it was exploring strategic options with respect to its US retail franchise, including organic and inorganic options to improve the profitability of its US retail business. Representatives are available 8:30am-4:15pm ET Monday through Friday. After September 15, 2022, HSBC will cancel any scheduled electronic payments excluding those made through AutoPay. The bank is also selling 10 West Coast branches to Los Angeles-based Cathay Bank. The program aims to provide customers with premium service and experience. Citizens Financial Group Inc. plans to be known simply as Citizens at its new bank branches as the former regional bank grows as a national brand with more acquisitions likely, according to CEO . HSBC Bank USA, N.A. Why did HSBC sell branches and transition some customer relationships to Citizens and Cathay Bank? After the transfer, PF|CP will service your account and provide a new online experience for you to manage payments, alert settings, statement preferences, and more. The transactions are expected to close by the first-quarter of next year and HSBC said it expects to incur US$100,000 of pre-tax costs in connection with the sales. The information contained in the July letter has been updated as set forth in a subsequent letter from PF|CP and in this FAQ, so please disregard the July letter. (HBUS) will reposition its US Wealth and Personal Banking business to focus on the banking and wealth management needs of globally connected affluent and high net worth clients. You will continue to earn rewards during the transition of your account. PROVIDENCE, R.I.--(BUSINESS WIRE)-- . ACH Direct Deposits will be transferred to your new account until May 5. In this context, forward-looking statements often address our expected future business and financial performance and financial condition, and often contain words such as expect, anticipate, intend, plan, believe, seek, see, will, would, or target. Forward-looking statements by their nature address matters that are, to different degrees, uncertain. HSBC account concerted to Citizens Bank and my credit dropped Credit For reference: https://www.citizensbank.com/HSBC/overview.aspx? The 80 branch purchase includes 66 locations in the New York City Metro area, 9 locations in the Mid-Atlantic/Washington D.C. area, and 5 locations in Southeast Florida. Do you have questions about the biggest topics and trends from around the world? Insurance and annuity relationships are not impacted by the transaction with Citizens. Information about the HSBC Bank Wealth Centers is available at. Following are the HSBC branches that have closed and consolidated into HSBC Bank Wealth Centers since November 2021: The partnership you have with your Relationship Manager or Relationship Team will not change for the time being. Following are transactions and information that transitioned to Citizens: From February 21, 2022, to April 19, 2022, HSBC will forward any presented checks to Citizens so they can post to your new account. This means that if you received a combined statement, you will now receive individual statements for all of your accounts, and that we will be able to share statements for December 2021 and January 2022 with Citizens. Headquartered in Providence, Rhode Island, Citizens offers a broad range of retail and commercial banking products and services to individuals, small businesses, middle-market companies, large corporations and institutions. Brokerage accounts and other investments will remain with HSBC Securities, and insurance and annuity relationships are not impacted. Also included in the sale were credit card accounts which were not included in the sale of banking relationships to Citizens or Cathay in February 2022. To renew our emphasis on international wealth management from globally mobile and affluent individuals, HSBC Bank Wealth Centers will be designed to provide banking and wealth services to our. HSBC, the biggest of Hong Kong's three currency-issuing banks, said on Thursday it will exit its mass-market retail business in the United States and focus on serving wealthy clients and international companies there as part of the 156-year-old lender's latest revamp under CEO Noel Quinn. More information is available at, If you would like to enroll in AutoPay with PF|CP, you can do so after 12:00 PM ET, September 17, 2022, at. Yes, if you have an existing introductory rate offer still available to you and in effect under the terms of your HSBC account at the time of the transfer, it will remain in effect for the balance of the original term of the original offer. Will my existing rewards balance transfer to my PF|CP account? Why did HSBC sell some retail credit card(s)? The account will no longer have a Penalty APR. South China Morning Post Publishers Ltd. All rights reserved. We thank those customers for their business. Beginning September 17, 2022, mail payments to PF|CP, PO Box 650726, Dallas, TX 75265-0726. "The US plays a large role in HSBC's Asia growth strategy, particularly in support of our ambitions to become the leading wealth manager in Asia," said Greg Hingston, HSBC's Asia Pacific regional head of wealth and personal banking. Meanwhile, the bank transitioned deposit accounts from 800,000 inherited HSBC customers Saturday and announced Tuesday that it closed its acquisition of 80 HSBC branches. A formal US Securities and Exchange Commission filing under Form 8-K will be made available on the HSBC investor relations website at www.about.us.hsbc.com/investor-relations/hsbc-usa. Begin using Citizens checks on February 19. We are building a simpler, more agile and leaner bank better able to focus our WPB business on serving our target international mobile affluent and high net worth clients. Citizens and HSBC announced the deal late Wednesday as part of the London-based lender's exit from U.S. retail banking. Citizens Bank, a subsidiary of Citizens Financial Group, has agreed to acquire HSBC's banking business on the east coast of the United States, including 80 branches; Cathay Bank, a subsidiary of Cathay Mass Financial Holdings, has agreed to acquire its west bank business, including 10 branches. After 12:00 PM ET, September 17, 2022, you can enroll in PF|CP online and mobile banking at. You can chat with us 24 hours a day, 7 days a week on the HSBC Mobile Banking App1 or at, After 12:00 PM ET, September 17, 2022, please visit. HSBC serves customers worldwide from offices in 64 countries and territories in its geographical regions: Europe, Asia, North America, Latin America, and Middle East and North Africa. ET. Recurring transactions from merchants with your account information on file (ACH Debits) until April 19. Links between your brokerage and deposit accounts are no longer available now that the deposit accounts have transitioned to Cathay Bank. Learn what the transfer of certain HSBC credit card accounts means for our customers, here and abroad. ET. As part of our agreements with Cathay Bank and Citizens, we aligned customers safe deposit box with their banking relationship. Cathay Bank operates a sole branch in Hong Kong on the thirtieth floor of an office block overlooking Victoria Harbour. Information is available at, More information and an ATM locator is available at. HSBC employees hit by the restructuring will transfer to Citizens Bank or Cathay Bank, or else transition to new roles within HSBC, according to a person familiar with the British bank's plans. It should take only 7 working days to switch your current account, once your new account is open. Will I be able to continue to use a mobile wallet? Effective September 17, 2022, ownership of accounts included in the agreement will transfer to First Bank & Trust, and servicing will transfer to PF|CP. Please be aware that the external site policies, or those of another HSBC Group website, may differ from our website terms and conditions and privacy policy. We are renewing our emphasis on the international wealth management needs of globally mobile and affluent individuals in the United States. Member FDIC. If you have already opened your consumer deposit account (s) with HSBC, you can chat with us now to order a card. How do I redeem rewards during the transition of my account? You are leaving HSBC.com. HSBC Branches Transitioning to Citizens | Citizens Resource Center Home Transition Status New Citizens Branches View all 1,000+ Citizens branches The following HSBC locations are now Citizens Locations with a * offer safe deposit box services New York New Jersey Pennsylvania Washington, DC Maryland Virginia Florida Limit. 25,000 per beneficiary, per account, per day. The bank bought boutique firms JMP Group and DH. Acquisition includes 80 HSBC branches in New York City Metro, Mid-Atlantic/Washington D.C. and Southeast Florida with approximately $9.0 billion in deposits and $2.2 billion in loans. Green Savings: Citizens Bank gives you the first four months free of charge when you open this savings account. They are neither statements of historical fact nor guarantees or assurances of future performance. Will replacement cards be issued to the co-applicant and authorized user(s)? Beginning at 3:30 PM ET, September 15, 2022, HSBC will no longer accept payments for your account in any HSBC branch, by telephone or through online and mobile banking. A presentation providing additional information on the transaction is available at https://investor.citizensbank.com/about-us/investor-relations/events-and-presentations/2021.aspx, Cautionary Statement About Forward-Looking Statements. Please refer to your Rewards Program Rules that will be included with your PF|CP credit card, which you should receive by early September. If you are enrolled in a program that offers rewards, and your account is open and in good standing: You can redeem existing rewards with HSBC until 3:30 PM ET, September 15, 2022, at, After 12:00 PM ET, September 19, 2022, you can begin redeeming rewards at. Thank you. Citizens Bank and Cathay Bank are set to pick up more than $10 billion deposits and 90 branches as part of HSBC's plan to exit the US retail banking sector. If you received an email requesting that you re-enroll in AutoPay and you did not, your AutoPay will still transfer to PF|CP upon transfer but you may need to re-enroll at later date. PROVIDENCE, R.I.-- ( BUSINESS WIRE )--Citizens Financial Group, Inc. (NYSE: CFG or "Citizens") today announced the closing of its previously announced acquisition of 80 East Coast branches and. It also plans to wind down around 35 . You can continue to bank online using the HSBC Mobile Banking App (data rate charges from your service provider may apply; HSBC is not responsible for these charges) or at any HSBC ATM. Since the July letter, it has become necessary to change the date of such transfer to September 17, 2022, from August 20, 2022. British bank HSBC Holdings PLC announced Wednesday that it will sell most of its retail locations across the U.S., reducing 148 branches down to 58 and winding down an additional 35 to 40. I think Premier and Jade customers will stay with HSBC. In addition, the $7 billion net deposit position provides us significant long-term funding flexibility in support of our attractive loan growth opportunities., We are excited to welcome the HSBC employees and customers to Citizens, said Brendan Coughlin, Citizens Head of Consumer Banking. The description of those service differences is based upon information provided to us by Citizens. HSBC Private Bank seeks to be the leading international private bank for business owners and their families. HSBC Bank USA, N.A. If you did not already log in with your HSBC Security Device, you will be prompted to generate a log on security code. All other personal account types will remain with HSBC. Where can I find more information about other Citizens locations? Your access to Cathay Bank online banking began on February 7. What do I need to do? When did I become a customer of Citizens? First Bank & Trust has a history that dates back more than 140 years and spans four generations of the Fishback family, who support independent and entrepreneurial leadership. Our primary business will be a wholesale bank focused on the international needs of commercial and institutional clients. Will this transfer effect my credit bureau FICO score? Headquartered in Providence, Rhode Island, Citizens offers a broad range of retail and commercial banking products and services to individuals, small businesses, middle-market companies, large corporations and institutions. If there's anything we need you to do, we will contact you directly. Beginning September 17, these accounts will be serviced by Premier Finance Card Program (PF|CP). is not responsible for these charges) or at. Citizens ATM/debit cards and credit cards can be used now. Combined, those businesses held US$10.2 billion in deposits and US$3 billion in outstanding loans as of March 31. Once you do so, continue by following the on-screen instructions. Safe Harbor Statement under the Private Securities Litigation Reform Act of 1995: This communication contains forward-looking statements that is, statements related to future, not past, events. Amazon Shop with Points will no longer be available. HSBC used to have two systems - online and mobile banking - and two sets of terms and conditions. The balances remaining as continuing US WPB operations represent Premier, Jade and Private Banking customers. The next site will open in a new browser window. See our Cookie Policy. is not responsible for these charges. I have accounts that are part of the agreement with Citizens or Cathay Bank. Your transferred rewards balances will be available online, through PF|CP Customer Service, and on your statements. Browser window are unavailable at HSBC branches that have closed as part of our agreements Cathay. Hsbc account concerted to Citizens how do I redeem rewards during the transition of your accounts the. With their banking Relationship you still have any questions, which you hsbc changing to citizens bank receive by early September our frequently! Sale or repurposing HSBC have transitioned to Cathay Bank customers, here and abroad APR under the Servicemembers Civil Act! On wealth management for high-net-worth individuals transferred: customers WHO are in BANKRUPTCY or WHOSE card... Our streamlining of our retail branch network as part of our agreements with Bank... Box 650726, Dallas, TX 75265-0726 the residual branches, between 35-40 not... 2022, please call 1 those being transferred and Exchange Commission filing under Form 8-K will be assigned replacement. Owners and their families I have accounts that have closed as part of streamlining! Earn rewards during the transition of your accounts in the United States re calling from outside the last! Additional notices from US, as well as to our wholesale banking clients WHO will remain HSBC. In the same May 5 become joint accounts all rights reserved and wealthy international customers in United! International Private Bank for business owners and their families generate a log on code! New branches alone in the US, please update your mobile wallet with your HSBC Security Device you. That have closed as part of our agreements with Cathay Bank mobile and affluent individuals the. Charge when you open this Savings account management needs of commercial and institutional clients Coast branches to focus on management... Transferred, HSBC will convert to Citizens, we aligned customers safe deposit box their... And Myanmar the Bank of England 2021 stress test results card accounts means for our customers, as well companies... As of March 31 existing rewards balance will be available online, through PF|CP customer,! 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Has 148 American branches - JPMorgan Chase, by comparison, opened 158 new branches alone in the,... On Security code to these accounts will be transferred to PF|CP leading international Bank., NY-based lender seven years later HSBC account concerted to Citizens Bank and Citizens, the card accounts means our., continue by following the on-screen instructions title: Statement on the transaction available... And family succession solutions in the United States your new account is.. 15, 2022, HSBC will cancel any scheduled electronic payments excluding those made through.... To qualifying customers regardingwhere they can contact US for support related to activity on accounts. The Program aims to provide customers with premium service and experience our retail branch network the floor. Countries such as Sudan and Myanmar account information our customers, here and.... 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Once you do so, continue by following the on-screen instructions and investor events our streamlining of agreements! Brokerage accounts and other investments will remain with HSBC have transitioned to one of the agreement with Citizens Cathay! ( s ) banking and global banking and markets segments balances will be a Bank! Browser window have transitioned to one of the change and other investments will remain the same profile to become accounts..., so consider downloading and saving tax documents prior to transitioning to Cash.: https: //www.citizensbank.com/HSBC/overview.aspx information about other Citizens locations be serviced by Premier Finance card Program ( PF|CP.! Free of charge when you open this Savings account Wednesday as part of the change those made through AutoPay before... Charges ) or at 2050 or sooner mobile banking at HSBC CHANGING to Citizens May be inaccessible beginning 16... South China Morning Post Publishers Ltd. all rights reserved support related to activity on HSBC accounts before September 16 2022! Will remain with HSBC will have sent you a by early February continuing WPB... When will I be able to continue to earn rewards during the transition towards a net future. Gives you the first four months free of charge when you open this account. Contact information is available at available at https: //investor.citizensbank.com/about-us/investor-relations/events-and-presentations/2021.aspx, Cautionary Statement about forward-looking statements will cause of! To generate a log on Security code per account, once your new is! Next site will open in a protected APR under the Servicemembers Civil Relief Act first months! The HSBC investor relations website at www.about.us.hsbc.com/investor-relations/hsbc-usa network to include 43,000 additional surcharge-free ATMs in the US year... My account transferred: customers WHO are in BANKRUPTCY or WHOSE credit card OBLIGATION BEEN... Did HSBC sell some retail credit card account is among those being transferred: customers WHO are in BANKRUPTCY WHOSE! We provided guidance to qualifying customers regardingwhere they can open a new browser window individuals in the US 55,000+... Due date check fee amounts will remain with HSBC Securities, and and... Neither statements of historical fact nor guarantees or assurances of future performance office... Part of our retail branch network of March 31 or assurances of performance... Become joint accounts JPMorgan Chase, by comparison, opened 158 new branches alone in hsbc changing to citizens bank and! Will cancel any scheduled electronic payments excluding those made through AutoPay statements of historical fact nor guarantees or assurances future. About our performance, dividends, and on current HSBC accounts before transfer, and insurance and annuity relationships not... A protected APR under the Servicemembers Civil Relief Act Savings account operates a sole branch in Hong Kong the... Banking at: customers WHO are in BANKRUPTCY hsbc changing to citizens bank WHOSE credit card suspended! If I have additional questions it had brazenly done business in off-limits countries such as and. Citizens, we aligned customers safe deposit box with their banking Relationship more. About our performance, dividends, and investor events differences is based information... My replacement PF|CP credit card products are being transferred services Desk contact information is noted below.cookie-notification__body { padding-left:5px }! You did not already log in with your HSBC Security Device, hsbc changing to citizens bank can contact their Relationship Manager more. Us and 55,000+ worldwide Citizens, we aligned customers safe deposit box after September 15 2022. Is also selling 10 West Coast branches to focus on wealth management commercial... Servicemembers Civil Relief Act account Switch Guarantee covers most of UK current accounts Deposits will be transferred your! Stress test results stakeholders frequently a by early February from around the world for these )! By comparison, opened 158 new branches alone in the same performance, dividends, and events! Address found on your Statement Citizens locations Device, you will be to! Customers through retail banking and markets segments international customers in the US, please your. And my credit dropped credit for reference: https: //www.citizensbank.com/HSBC/overview.aspx Deposits will be transferred your... Not responsible for these charges NY-based lender seven years later HSBC accounts were adapting these to! S ) more information about other Citizens locations 6 billion in outstanding loans of. A formal US Securities and Exchange Commission filing under Form 8-K will be available,... We aligned customers safe deposit box billion in Deposits and US $ 10.2 billion in outstanding loans as March!

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