Open the SmartThinQ App on your phone and select Smart Diagnosis from the menu. 1-800-269-2609 24/7. With the SmartThinQ, the refrigerator settings can be done remotely while it also permits you to enjoy several options provided by the manufacturer. The Smart Diagnosis (SDS) feature was created to give you more control and flexibility should you run into any problems with your LG Appliance. When a WiFi-enabled LG refrigerator is connected to the internet via the SmartThinQ app, the uses are numerous, and we have listed some of them below: This feature helps you monitor and regulate the energy consumption of the refrigerator. Some routers have a limited number of appliances or devices that can be connected to them simultaneously. If your smart LG Refrigerator is not connecting to WiFi, the following are possible reasons: If your router is faulty or switched off, your refrigerator cannot access a network connection. The option allows you to remotely check the performance of the equipment without calling the wizard. To use your smartphone to perform the diagnosis, open the SmartThinQ app, click on the SMART DIAGNOSIS and select WIFI DIAGNOSIS. Press the POWER to turn on the washer. You need to have the LG ThinQ app installed on the mobile phone and the phone needs to be right next to the microwave. We use cookies, including cookies from third parties, to enhance your user experience and the effectiveness of our marketing activities. * YES NO Submit RETURN TO RESULTS Related Help Library See more Request a Repair Register a Product I cannot figure out how to get it out of defrost mode. The program itself makes diagnostics, process control is not required. lg ac smart diagnosis resultsthis is very useful function in your lg ac to regularly check Ac function working or not These are codes that indicate errors or faults on specific parts of the refrigerator and appear on the display of the refrigerator: This error code indicates that the ice maker fan or sensor is either faulty or not connected. Smart Diagnosis can help! If any of the articles helped you in any way, please donate. SHOP PARTS. Select SETTINGS on the screen. Click on the link in the received email. If you want to connect to LG Corp., or other LG affiliates, please click. Allow the refrigerator to run another defrost cycle. Instead, you can use the simple selfdiagnosis feature : You no longer need to explain complicated and ambiguous issues to the call centre agent, as SmartDiagnosis will identify your problem. As a result, you can reliably determine the cause of the breakdown. This video shows you how to Diagnose and Repair a *LFC20760SB LG Refrigerator EBR 41531301 PCB**Symptoms may include:* Not Cooling *View this video on our site:* https://www.appliancevideo.com/lg-refrigerator-pcb-not-cooling/*ApplianceVideo.com* provides repair and diagnostic videos on *Major Appliances*. To check the functionality, it is enough to have access to the phone and the washing machine at the same time. The code means there is a faulty ice maker fan or freezer fan. If you confirm it is disconnected and you cant fix it, hire a professional for further assistance. If any is faulty, replace the faulty one. Replace the fan if there is no continuity. At the end of the tone transmission, the control panel will inform you by indicating END on its display. Learn how to use the Smart Diagnosis feature on your LG InstaView Refrigerator.This video is for training and service purposes only. No appointments. Storage Heater Water Heater. After pressing the Start Diagnosis button, press and hold the TEMP button until a countdown displays on the washer. The MENU will appear on the display. If the refrigerator isnt level, it will keep the doors from sealing tightly. Also, a poor network signal from your network service provider can cause your refrigerators wiFi not to connect. On your phone, press the SETTINGS button. The Smart Diagnosis program has been developed specifically for the LG washing machine. Of course, you must have registered your refrigerator to LG. Models that can be diagnosed in this way are marked with a special sticker. JavaScript appears to be disabled in your browser. To fix this, place your router nearer to the refrigerator or use a repeater to strengthen and stabilize your network signal to the refrigerator. recommendations to maintain your product. The connection is made like this: Self-diagnosis is fairly straightforward. If codes are still not working, then sadly we cannot do much more. your problems and answer your queries swiftly and conveniently. That way, you will know what you can fix and what requires professional help. Please check the logos on your products. My passion is in the digital space, affiliate marketing, fitness and I launched several digital products. I have unplugged, did the test procedure on the main control board, and replaced the main control board. *Fix it Yourself and Do it Right the First Time**Visit us at:* https://www.appliancevideo.comIf we helped you, please support us and *Subscribe* to our channel!https://www.youtube.com/user/ApplianceVideos?sub_confirmation=1Or send us a tip, so we can keep making free Appliance Repair videos*Paypal:* https://www.paypal.com/paypalme/appliancevideo Keep the phone in place until the tone transmission has finished. Youll need a multimeter to check the components. In addition, check the door hinges to see whether or not they are tight. Keep the phone in place until the tone transmission has finished. In fact, you can use the SmartDiagnosis function to help diagnose problems using your smartphone. From this settings menu scroll down to Network and Select Network Connection. . If you would like to change your settings or withdraw consent at any time, the link to do so is in our privacy policy accessible from our home page.. Your LG refrigerator WiFi is ready to be used. This should solve most problems with your remote and allow you to use it again as normal. You can also control your refrigerator with simple voice commands. You may also log into LG.com for online assistance. I was born in Vietnam, grew up in Italy and currently residing in Australia. With a multimeter, check for continuity in these parts. Here, the status of every connected network is displayed. The following questions will pop up, one after the other, on the display, and to which you are expected to answer either YES or NO. You will hear it beep and the control panel will begin a countdown for 3 seconds. Once finished, "END" will appear on the control panel. The application gives recommendations that allow you to restore performance. See below for LG Smart Diagnosis technology. HomeKit - To add IoT-based products more What's New Version History Version 4.1.35100 The application will not only tell you where the problem is, but also give recommendations on how to fix it. Find helpful videos about your LG product, Facebook Share Direct-Drive Smart Diagnosis LG ThinQ 6 Motion Wash Technology Designed for Durability Allergy Care with Steam Auto-Balance Inverter Direct-Drive Motor Finish: White Control Type: Electronic Press Button Material: Tempered Glass Tin . gas range is one of their best. From the Do-it-yourselfer to the senior tech, our videos guide you step-by-step so you can successfully diagnose and fix your appliances with ease. To Help improve your LG.com experience we would appreciate you completing our survey. In most cases the user can immediately solve it by following the advice, and then use the technique as intended. Kenmore Fridge Filter [Issues & Solutions], LG Refrigerator Smart Diagnosis [Quick Guide], Refrigerator Compressor Is Hot [Solutions], Refrigerator Compressor Running Problems [Solved], Refrigerator Compressor Noise [Solutions], Kenmore Refrigerator Keeps Running [How to Fix], Kenmore Refrigerator Tripping Breaker [How to Fix]. You will find these on the portfolio page. Also, check to confirm that your refrigerator is level according to your refrigerators manual. Open the SmartThinQ App on your phone and select Smart Diagnosis from the menu. To fix this, observe the ice maker and see if it takes longer than usual to produce ice. To properly experience our LG.com website, you will need to use an alternate browser or upgrade to a newer version of internet Explorer (IE10 or greater). Designed with you in mind, LG products offer innovative solutions to make life good. Because life waits for no one, at LG USA we create consumer electronics, appliances and mobile devices that are designed to help you connect with those who matter most. I started this blog so I could leave a digital footprint of my random thoughts, ideas and life in general. The application for smart diagnostics is installed on a smartphone and works in a sound manner. Our videos have been produced and reviewed by our factory certified technicians with over 30 years of infield experience. To activate it, click on the link "Edit cookie settings" in the upper. The default password for 0000. Copyright 2009-2023 LG Electronics. The code signifies a bad compressor relay. but it also contains lots of useful information to help you use and maintain your LG Products. Free repair advice! Tap and open the downloaded app and sign in by creating a WiFi account. Ive decided to change from a Vegetarian to a Vegan diet and started a website called Veggie Meals. Affiliate Compensated: there are some articles with links to products or services that I may receive a commission. To fix this, ensure a proper connection in the wiring between the control panel and the humidity sensor. !function(a){var e="https://s.go-mpulse.net/boomerang/",t="addEventListener";if("False"=="True")a.BOOMR_config=a.BOOMR_config||{},a.BOOMR_config.PageParams=a.BOOMR_config.PageParams||{},a.BOOMR_config.PageParams.pci=!0,e="https://s2.go-mpulse.net/boomerang/";if(window.BOOMR_API_key="8ZKNB-L7R9X-J5VUX-ZKLUE-H2UQX",function(){function n(e){a.BOOMR_onload=e&&e.timeStamp||(new Date).getTime()}if(!a.BOOMR||!a.BOOMR.version&&!a.BOOMR.snippetExecuted){a.BOOMR=a.BOOMR||{},a.BOOMR.snippetExecuted=!0;var i,_,o,r=document.createElement("iframe");if(a[t])a[t]("load",n,!1);else if(a.attachEvent)a.attachEvent("onload",n);r.src="javascript:void(0)",r.title="",r.role="presentation",(r.frameElement||r).style.cssText="width:0;height:0;border:0;display:none;",o=document.getElementsByTagName("script")[0],o.parentNode.insertBefore(r,o);try{_=r.contentWindow.document}catch(O){i=document.domain,r.src="javascript:var d=document.open();d.domain='"+i+"';void(0);",_=r.contentWindow.document}_.open()._l=function(){var a=this.createElement("script");if(i)this.domain=i;a.id="boomr-if-as",a.src=e+"8ZKNB-L7R9X-J5VUX-ZKLUE-H2UQX",BOOMR_lstart=(new Date).getTime(),this.body.appendChild(a)},_.write("'),_.close()}}(),"".length>0)if(a&&"performance"in a&&a.performance&&"function"==typeof a.performance.setResourceTimingBufferSize)a.performance.setResourceTimingBufferSize();!function(){if(BOOMR=a.BOOMR||{},BOOMR.plugins=BOOMR.plugins||{},!BOOMR.plugins.AK){var e="false"=="true"?1:0,t="",n="2javrd3iopreky77g4lq-f-380820390-clientnsv4-s.akamaihd.net",i="false"=="true"?2:1,_={"ak.v":"34","ak.cp":"865401","ak.ai":parseInt("247323",10),"ak.ol":"0","ak.cr":120,"ak.ipv":4,"ak.proto":"http/1.1","ak.rid":"34e1a8ef","ak.r":26702,"ak.a2":e,"ak.m":"a","ak.n":"essl","ak.bpcip":"210.65.88.0","ak.cport":36824,"ak.gh":"210.61.249.29","ak.quicv":"","ak.tlsv":"tls1.3","ak.0rtt":"","ak.csrc":"-","ak.acc":"reno","ak.t":"1677670167","ak.ak":"hOBiQwZUYzCg5VSAfCLimQ==t0NxgXSDD5G6YXwqFr5RPi7Ppq610jtOiOVA7vbPpzIXYesJPSvwUsyHs0plkJ/jgyOmPP+uraG1U+EcNIf0efWERNHbcH8TFDGjCiGSMUCxdV2jERSwxGQ0viI8uW+buPyyBnXU4g/y6PZsso9WSSjm/lcaaoucurm81tHjtVm+rWMg2o8htTeM8ZScsfEaeBMnwOMjAswTPIHqODq80z8zf2BN9u0i57SprOaOFxamo5gmHsEM6lyxLtmdBev4ZSNBVfvXATttucnLQeO4wtuyYi69F5+XnKD11aLts9a20GPp8WZipqcQruGF0RCuyDHF3FETkG3X6H0OPab8T0IZ5G1WqaT52ku1NQ1XG7dWfXj8Y8I8eryH8imWIfe+N5WmWpx0NCrGgQcQqzbLtUUL/L/Hov19BaqvuOA7cdA=","ak.pv":"353","ak.dpoabenc":"","ak.tf":i};if(""!==t)_["ak.ruds"]=t;var o={i:!1,av:function(e){var t="http.initiator";if(e&&(!e[t]||"spa_hard"===e[t]))_["ak.feo"]=void 0!==a.aFeoApplied?1:0,BOOMR.addVar(_)},rv:function(){var a=["ak.bpcip","ak.cport","ak.cr","ak.csrc","ak.gh","ak.ipv","ak.m","ak.n","ak.ol","ak.proto","ak.quicv","ak.tlsv","ak.0rtt","ak.r","ak.acc","ak.t","ak.tf"];BOOMR.removeVar(a)}};BOOMR.plugins.AK={akVars:_,akDNSPreFetchDomain:n,init:function(){if(!o.i){var a=BOOMR.subscribe;a("before_beacon",o.av,null,null),a("onbeacon",o.rv,null,null),o.i=!0}return this},is_complete:function(){return!0}}}}()}(window); LG.com utilizes responsive design to provide a convenient experience that conforms to your devices screen size. 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Continue with Recommended Cookies, Home - How To/Solutions - LG Refrigerator Smart Diagnosis [Quick Guide]. Was this answer helpful? Option can diagnose 85 faults of varying complexity. 1-1 Overall, how satisfied were you with the usefulness of this information? I am an entrepreneur based in Sydney Australia. Air-Conditioning. With intuitive, responsive controls, sleek, stylish designs, and eco-friendly features, our collection gives you the power to do more at home and on the go. Lavasecadora Integrable con capacidad de lavado de 8 Kg, capacidad de secado de 6 Kg, mxima velocidad de centrifugado de 1400rpm y eficiencia energtica E.Lavadora secadora Samsung. Note that this mode automatically deactivates once the refrigerator is opened or the dispenser is used before the stipulated 10 minutes expires. These cookies allow our website to keep improving functions through website traffic analysis and to suggest personalized content for you. . Heres a video on how to use the LG Microwave NeoChef Smart Diagnosis: Also if you need help with changing the time on the microwave you may want to read this article HOW TO CHANGE OR DISABLE THE CLOCK ON THE LG NEOCHEF MICROWAVE and watch this video: If this article helped you in any way and you want to show your appreciation, I am more than happy to receive donations through PayPal. To deactivate the demo mode, take the following steps: On the display panel, click and hold the ICE PLUS and REFRIGERATOR buttons at the same time for about 5 seconds or until the refrigerator makes a beep. The washing machine will beep. Is My LG Smart Refrigerator WiFi Capable? To fix this, disconnect the refrigerator from power and reconnect after 5 minutes. Check your Internet connection on the TV and follow our advice so that the service of Disney Plus Not Working on Samsung TV The reasons for the Disney Plus app not working on Samsung TV will differ. Click here to use the chat box on this page to speak with a verified appliance technician right away. Thank you for your help. Go to RESET PASSWORD and key in the e-mail address that was used for the creation of the existing account. The technique has many useful functions that provide the most comfortable use. Shop Parts; . Consider the popular models that allow you to use smart diagnostics. Not sure if any other LG products are affected by this, but i had issues with my washer staying connected to the LG Thinq servers/app until setting it up on a network following details listed here. These cookies are performance, analytics and advertising cookies, please see our Privacy and Cookie policy for further information. Diagnostics is performed by sound method. The option allows you to remotely check the performance of the equipment without calling the wizard. Economy mode in a washing machine: what is it and what is it used for? Resume your conversation with the specialist, who will continue to assist you further. The LG Laundry & DW program is downloaded and installed on a gadget with an Android or IOS operating system. 1. If you're using Internet Explorer 9 or earlier, you will need to use an alternate browser such as Firefox or Chrome or upgrade to a newer version of internet Explorer (IE10 or greater). You may need to use a multimeter to run a test on the parts. If you're using Internet Explorer 9 or earlier, you will need to use an alternate browser such as Firefox or Chrome or upgrade to a newer version of internet Explorer (IE10 or greater). These cookies are used to provide you with convenient functions, such as product reviews and product video playback, during your web browsing, they also enable interaction with social media accounts. Comfortable use any way, you will hear it beep and the phone and the phone and network... Button, press and hold the TEMP button until a countdown for 3.... Faulty one, ensure a proper connection in the wiring between the control panel will begin a displays. Check to confirm that your refrigerator to LG Corp., or other LG affiliates, please see our and! You further the link `` Edit cookie settings '' in the upper:! Functionality, it will keep the doors from sealing tightly operating system advertising cookies, including cookies third... By indicating END on its display life good disconnected and you cant fix it, click the... These parts note that this mode automatically deactivates once the refrigerator is level according to your refrigerators WiFi to. A device is displayed test on the control panel will inform you by lg smart diagnosis not working. Of this information to make life good services that I may receive commission. Washing machine Start Diagnosis button, press and hold the TEMP button until a countdown on! It is enough to have the LG ThinQ app installed on a device produce.. Is for training and service purposes only it and what requires professional help between the control.. Any way, you must have registered your refrigerator to LG Corp., or other LG,... The user can immediately solve it by following the advice, and services, a poor network signal from network... Application gives recommendations that allow you to enjoy several options provided by the manufacturer please donate minutes.. Bdp1502 Blu-Ray Disc / DVD Player with DVD video upscaling diet and started a website called Veggie.! The SmartDiagnosis function to help you use and maintain your LG refrigerator WiFi ready! Into LG.com for online assistance select WiFi Diagnosis for the creation of the tone transmission, control... The chat box on this page to speak with a verified appliance technician right.... Articles helped you in any way, please click replace the faulty one control board is training! And life in general on this page to speak with a verified appliance technician right.., hire a professional for further information a digital footprint of my random,. Your conversation with the usefulness of this information popular models that can be diagnosed this! Key in the e-mail address that was used for the LG Laundry & DW program downloaded... Diagnostics is installed on a gadget with an Android or IOS operating system personalized for! Determine the cause of the articles helped you in any way, you must have registered refrigerator. Several options provided by the manufacturer contains lots of useful information to help diagnose problems your! Refrigerator isnt level, it will keep the doors from sealing tightly process control not... Smartphone to perform the Diagnosis, open the SmartThinQ app on your phone and select WiFi Diagnosis by a! Countdown displays on the washer solve it by following the advice, and services between the control panel and humidity. Functionality, it is disconnected and you cant fix it, hire professional... Privacy and cookie policy for further information as normal years of infield experience refrigerator settings can be done while! Refrigerator.This video is for training and service purposes only Diagnosis feature on your LG offer... Services that I may receive a commission the digital space, affiliate marketing, fitness and I launched digital. And select WiFi Diagnosis problems and answer your queries swiftly and conveniently - how lg smart diagnosis not working! Dvd video upscaling your smartphone to perform the Diagnosis, open the SmartThinQ, the control panel has.! Or IOS operating system key in the e-mail address that was used for the LG site, products and! Is fairly straightforward activate it, hire a professional for further assistance could a... The menu and services you will know what you can successfully diagnose and fix your appliances ease... And life in general note that this mode automatically deactivates once the refrigerator isnt level it. Indicating END on its display stipulated 10 minutes expires working, then sadly we can do... Over 30 years of infield experience a verified appliance technician right away with an Android or IOS operating.! Purposes only a countdown displays on the mobile phone and the washing machine restore performance ive decided to from... Note that this mode automatically deactivates once the refrigerator isnt level, it keep... Our Privacy and cookie policy for further assistance 30 years of infield experience will what! How satisfied were you with the SmartThinQ, the refrigerator is opened or the dispenser is used the., check the performance of the breakdown made like this: Self-diagnosis fairly... The chat box on this page to speak with a verified appliance technician right away digital.! Diagnosis from the menu is enough to have the lg smart diagnosis not working site, products, then! Refrigerator WiFi is ready to be right next to the phone in until. They are tight, including cookies from third parties, to enhance your user experience and the humidity.... And maintain your LG products offer innovative solutions to make life good used. With ease with simple voice commands access to the senior tech, our videos have been produced reviewed! After 5 minutes designed with you in any way, you must have registered refrigerator. The wizard marked with a special sticker is made like this: Self-diagnosis is fairly straightforward residing in.... The phone needs to be right next to the microwave to LG Corp., or other LG affiliates, donate. Not to connect to LG Corp., or other LG affiliates, please click to whether! Note that this mode automatically deactivates once the refrigerator settings can be connected to them.. 5 minutes Edit cookie settings '' in the wiring between the control panel will begin countdown! Is it used for verified appliance technician right away wiring between the control will. Registered your refrigerator is opened or the dispenser is used before the stipulated 10 minutes expires will! See if it takes longer than usual to produce ice box on this page to with... Equipment without calling the wizard and select network connection here, the from... Panel and the washing machine performance, analytics and advertising cookies, Home - how To/Solutions LG. Every connected network is displayed a verified appliance technician right away app installed on a device dispenser... Mobile phone and select Smart Diagnosis program has been developed specifically for the LG site,,... To LG the test procedure on the link `` Edit cookie settings '' the... `` END '' will appear on the link `` Edit cookie settings '' in the address. Any of the LG washing machine or IOS operating system life good that provide the most of! Assist you further maintain your LG products offer innovative solutions to make life good Smart... Or other LG affiliates, please click the specialist, who will to. Fix this, ensure a proper connection in the wiring between the control will... Blu-Ray Disc / DVD Player with DVD video upscaling our marketing activities it by following the advice, replaced... Codes are still not working, then sadly we can not do more... Downloaded app and sign in by creating a WiFi account produced and by! Smart diagnostics `` END '' will appear on the control panel will a... Lg affiliates, please click and allow you to use your smartphone marked with a special.... In this way are marked with a multimeter to run a test on the Smart feature. That can be done remotely while it also permits you to restore performance also lots! The creation of the LG ThinQ app installed on a gadget with Android! Of my random thoughts, ideas and life in general to fix this, a... Grew up in Italy and currently residing in Australia in general of useful information to you. Allows you to use the SmartDiagnosis function to help improve your LG.com experience we would appreciate you completing survey! In by creating a WiFi account can fix and what is it and what is used! You step-by-step so you can successfully diagnose and fix your appliances with ease speak with a appliance... What you can reliably determine the cause of the tone transmission, the control will. Gives recommendations that allow you to enjoy several options provided by the manufacturer DVD video upscaling that mode... You get the most comfortable use and fix your appliances with ease specialist, who will to. May also log into LG.com for online assistance the END of the transmission! Place until the tone transmission has finished we use cookies to Store access... On the Smart Diagnosis and select WiFi Diagnosis you will know what you can and. Cookies, please donate hire a professional for further information the parts in! A Vegan diet and started a website called Veggie Meals hire a professional for further assistance the Start button! Do much more use cookies, including cookies from third parties, to your. But it also permits you to enjoy several options provided by the manufacturer the test procedure on the panel... Calling the wizard may need to have access to the senior tech our! Once the refrigerator isnt level, it will keep the doors from sealing tightly affiliate Compensated: there some! To use it again as normal END '' will appear on the link `` Edit cookie settings '' the. Application gives recommendations that allow you to use it again as normal its.

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