In the app, Settings, Account, and System are greyed out. Why is my account greyed out? In the sidebar, select Songs. I work from home so I tend to use the Windows app more than the phone app since Im already sitting at my computer. Please tell us which router you switched to. I'm utterly stumped! Guest networks are designed to isolate devices, only allowing any connected device to reach the outside world, and not talk to any other device on the local network.such as the Sonos speakers. Heres how you do it. Here's how. Why the threat? Bruce Like Quote Userlevel 7 AjTrek1 4703 replies 1 year ago @cjd315 If you have got it back working on Ethernet then go into Settings, System and check for updates as a first step. I recently replaced my router with a new one and hence new network. We appreciate your time and effort in posting your concern here in our community. If all your Sonos products connect to your Wi-Fi network, the SonosNet Channel will appear grayed-out in the Sonos app and cannot be changed. Also, to refresh your network you should do it as described by Mark P, i.e. I ended up unplugging one of the Play:3 speakers and plugging it back . https://support.sonos.com/s/article/141?language=en_US, diagnostic report was submittedso this forum is of no benefit. Please advise? sonos account greyed outvsters friluftsomrde. I know you said that your system at the office is connected to the office wireless network. You had probably only updated the app or the system rather than both. - Albert Einstein, Author of the leading 3rd party Sonos app for Windows and a Sonos app for iOS. Reddit and its partners use cookies and similar technologies to provide you with a better experience. Select Cloud Status and Cloud Download. If you select to update and one isn't available, your system could be on beta as Chris suggested, or as ratty is prepping for, your controller might be running an incompatible software with the current version of Sonos. Plug the speaker back into the wall out. Were there any changes that happened recently with your wifi, is this an existing setup, what type of controller are you using, have you check all the speakers if they are up to date? Unable to start Rockbot App in Sonos. This indicates that MediaMonkey can't access the file or play the file. Gear Patrol participates in various affiliate marketing programs, which means we may get paid commissions on editorially chosen products purchased through our links to retailer sites. Then, sign into your iTunes account Reauthorize this computer. Or maybe the speaker just stops working correctly. If you need help with any other information, please be sure to let us know. This could be unrelated, but I tapped a unit in the kitchen and it started playing in my office; the kitchen unit then flashed red and wouldnt respond. Same Issue here, this is absolutely unacceptable!!! Using the Sonos app for PC, select Manage > Check for Software Updates. Unless youve notifiedSonos with the reference number from your diagnostic, merely submitting the diagnostic is of no benefit. My iPhone app is working just fine. I updated the PC version of the Sonos app yesterday to the latest one. (The only catch is that all your Sonos speakers have to be connected to the same Wi-Fi network.). This will link your computers audio to the Sonos app. Have read on another thread that this occurs when switching to a new network and not deleting the old one. I tried to connect to mysystem but the error says it cant find Sonos on my WiFi. Products. The ultimate way to solve this problem is completely uninstalling iTunes and its accessories and then reinstalling it. When working at my desk its far more efficient than reaching for my phone and waiting for it to load, especially in the middle of a phone call. This has recently started happening to my Spotify connect as well. When I tried to connect the speaker it wasn't found. You can use the search bar to find a similar topic, or create a new one by clicking Create Topic at the top of the page. You then need to add Rockbot back to your account using the steps here . Mount kit contents Wall mount bracket 2 short attachment screws 2 wall anchors 2 wall screws What you'll need Begin setting up your system by pressing Set up a new Sonos system. Respect the Queue (1)Move (2)Beam (1)ARC (1)SonosOne (1)Playbar (4)Play5 (4)Play1 (3)Play3 (1)Port (2)Connect (1)Connect:Amp (3)Sonos Amp (1)Sub + (9) Echo + Smartthings, Hi Spratters, the greyed out options means your controller and players aren't on the same version. You'll need an account to get access to the service. Any known solution here? From the Settings tab, tap Account. I have four locations, and its somewhat random which are greyed out. Our technicians can help over the phone or with a live chat. Once the speakers are online you need to set up the speaker wirelessly again Go to Settings System Network Wireless Setup. Why do people seem to think that saying "me too will help solve the issue sooner? My Daughter changed our Deezer Password; when I opened Sonos it wouldn't recognise the Deezer Account, so I decided to uninstall and reinstall Deezer. Any advise is appreciated. Over the past two years its been fine I can only assume it due to a new update. Did you try to connect the Arc temporarily by cable? The audio stream is processed by the equalizer, DSPs, volume leveling, and the Output plug-in. Missing Settings menus are almost always the case of a controller version being out of step with hardware. On your Mac, open the Apple Music app. Sorry, our virus scanner detected that this file isn't safe to download. It looks like you might have two accounts and are not logging in with the Premium one, but customer support would be the best place to go to right now. Music by Michel Legrand ; English lyrics written by Alan & Marilyn Bergman), "Common sense is the collection of prejudices acquired by age eighteen." Email Us pianolektioner liding I should note that Im able to play music using Spotifyto Sonos through the S2 app, I much prefer connecting through Spotify rather than the Sonos controller, and have been since I bought my Play 1 in 2017. When you connect the second one, are you just using Add Product? All Sonos speakers have a Play/Pause button, so this little technique will work with all Sonos speakers. Since you mention that with another account the issue doesn't come up it would seem that something is interfering with the synch between your Spotify and Sonos. Really? Of course, this is Sonos's interpretation of what sounds best, and you might like something different. Get help and assistance with your Sonos system Components and Architectural system and account greyed out in the app system and account greyed out in the app 1 year ago 5 replies 3405 views S Sachinb Contributor I 2 replies Anyone has issue with account and system greyed out in the Sonos app, unable now to setup my beam and sonos Quote Almost everything was greyed out. Let us know if it works. skuggans caf lngtora. No matter how many times I restart the speaker, this is still the case. Press and hold the Connect button located on the back of the speaker. September 1, 2020 Written by Written by I did restart arc and sub which would have picked up new Ip address. The volume control worksfor the entire system but not individual rooms, or it sometimes worksfor the system and one room, but not another room. Profile Orders System Beta Logout Shop Learn Support Radio When browsing the Library or trying to play files MediaMonkey may show the files as greyed out. I connected via Ethernet and managed to get it to work with my phone. Music still kept playing as sonos took over as all in its playing. The reason for this is that Sonos is delaying it on purpose, so that it can do some digital signal processing (or DSP) so that record sounds best. Well I made it work, not sure how. I read that the best thing to do is to look for and install updates, which I did. Sorry, our virus scanner detected that this file isn't safe to download. Let us know if it works. Opened up web ui and looked at app first then ui and both showed all speakers disconnected or greyed out in ui. You have a turntable connected to your Sonos system via a Play:5, Five, Port or Amp you've likely noticed that audio doesn't start playing right when the stylus hits the record, which is super frustrating. I too work from my desktop and the app there should be as good as the phone app. Sonos released an update in mid-October that brought the Windows app to v14.18, which appears to be the cause of the problem. This is a VERY aggravating bug. Checked for updates. You can use the search bar to find a similar topic, or create a new one by clicking Create Topic at the top of the page. Hold the button until the light flashes amber and white. I am having the same issue. Tap the icon again to enable single song repeat and replay the current song continuously. Hi Chris thanks for your help but its seems the greyed out manage menu can be made to work again.Turns out I had to update my controller and all devices.Voila I can now update my music Library from the desktop app.What it appears Sonos have done is to deny access until everything is up to date. This topic has been closed for further comments. The files aren't grayed out "because they . If you have one of Sonos's older speakers, meaning a Play:1, Play:3, Play:5 (Gen-1), Connect, Connect:Amp and Playbar, the following process will reset your speaker. This topic has been closed for further comments. If you can hardwire one of your Sonos devices directly to your router in the meantime for it to have a more stable connection. Redirecting to /en-us/article/sonos-app-requirements?language=en_US (308) I reset my router, maybe that did it but Im not sure. Tap Create account. SeeSettings/System/System Updates/Check for Updates,or isyour mobile device operating system perhaps only partially supported, as mentioned here on the Sonos App Requirementssupport page: Nope its kind of a strange issue , my sonos beam and the surround were connected to different network and I changed the wifi network and I did a factory reset and tried to connect to new network , did try to connect one by one , one connects and the moment I try to connect beam the other one is vanished , its a strange thing, tried to speak with sonos customer care they were unable to fix it and now wants me to call them tomm to give them remote access , so thats where its stuck. This is the way it is supposed to be done. The causes usually come from iTunes itself, system glitches, or wrong configuration. Because at some point, you're going to have to connect the speaker to a new Wi-Fi network (maybe you moved or just changed routers). Redirecting to /en-us/article/reset-the-sonos-app?language=en_US (308) I deleted the old wi-fi in Network, and selected the new wi-fi. All the speakers have a white solid light on top. View original Like Quote Add to favorites We'll send you an e-mail with instructions to reset your password. The proposed solution was to use the old network to delete the old network. I now cannot access any key Sonos settings - Account, System, Services & Voice are all greyed out. If you're not sure which account your Sonos system is registered to, follow the steps below to check using the Sonos app. app still greyed out. One of the best features that Sonos has is TruePlay (and Automatic TruePlay on the Roam), a software that calibrates each Sonos speaker so that it sounds best for the room it is in. If you had used the same SSID and password as the original router, you would be listening to your music right now, instead of chatting with us. Sorry, we're still checking this file's contents to make sure it's safe to download. This problem surfaced five days ago. Have restarted phones. Hi Chris thanks for your help but its seems the greyed out "manage " menu can be made to work again.Turns out I had to update my controller and all devices.Voila I can now update my music Library from the desktop app.What it appears Sonos have done is to deny access until everything is up to date. Enter your username or e-mail address. 1 DeiseResident 2 yr. ago Yep, 4 or 5 of the songs are greyed out when playing the album via Sonos. Enter your username or e-mail address. Nextweb Shop. Please use the contact form . By rejecting non-essential cookies, Reddit may still use certain cookies to ensure the proper functionality of our platform. It drops after a few seconds. Best answer by Mark P 14 December 2020, 18:34. Since it was working previously looks like the speakers might have been getting wifi interference. Most likely the reason isyour wifi network and not Sonos. Press and hold the Play/Pause button located on the top of the speaker. If you had you purchased those problematic songs from iTunes, delete them all and re-download them. Tap on Add Account to give your Sonos account permission to access Pandora. At least thats how I reproduce what you are describing on my iPhone just by turning off wi-fi. Enter your username or e-mail address. I couldn't as all of the items under the manage settings bar were greyed out. Welcome, thank you for reaching out to Sonos Community, We appreciate your time and effort in posting your concern here in our community. Rebooted router (did this before speaker as seen in other troubleshooting directions), Deleted and redownloaded Spotify and S2 app. The easiest way to do this is to open the Sonos controller and remove Rockbot music service. I did nothing. What controller are you using? We'll send you an e-mail with instructions to reset your password. Make sure the Sonos system has auto updates enabled and all products are S2 capable. Sorry, our virus scanner detected that this file isn't safe to download. Speaker Recommender for Retail. I think this problem arose around the same time as the greyed-out-volume control in the desktop app. Thank you all very much! Sorry, we're still checking this file's contents to make sure it's safe to download. This will allow you to set up a new Sonos system or connect to an existing system on the same network. Enter your username or e-mail address. Hi I'm running a Mac on 10.7 but I just updaded my Mac software and it's worked. Reply 0 jc47 Gig Goer 2017-10-22 07:07 PM The greyed out items include download quality, equaliser, listening offline and many others. This topic has been closed for further comments. I now cannot access anykey Sonos settings Account, System, Services & Voice are all greyed out. $1500 in tech and its nonfunctional. Hi Spratters, the greyed out options means your controller and players aren't on the same version. I dont think Sonos hasever allowed a rollback, and rollbacks are just another chance for error and confusion, especially as app and system have to be kept consistent. Since we seem to be doing the battle of the no benefits . Welcome, thank you for reaching out to Sonos Community. We'll send you an e-mail with instructions to reset your password. I am now stuck. Follow the prompts to finish creating your Sonos account. I didnt see any particular issues in the diagnostic, aside from the wireless signal from your router dipping a bit. In this menu, there are four different audio delays that you can choose from: Max (2,000 ms), High (150 ms), Medium (113 ms) and Low (75 ms). Id also be tempted to do a network refresh, by unplugging all Sonos devices, then rebooting the router. Enter your username or e-mail address. It stayed on the last stage of the update process for a few minutes and said that my Play:3 speakers in the living room failed to update. We'll send you an e-mail with instructions to reset your password. If I select yes, then it asks me to sign in, even though I was signed into the app. How about plugging in one of the speakerdirectly to the router using an ethernet cable? Select your speaker or wireless amp with the Line-In connection. Force close the Sonos App. Fortunately, you can turn TruePlay off and manually adjust the bass and treble of your Sonos speaker. We need more information coming from the customer since theirs a tone of possibilities as to why your speaker is not connected to your internet connection now. Best answer by davodiablo 28 March 2020, 23:03. View the Use of Third-Party Software or Websites disclaimer. This topic has been closed for further comments. This means naturally that I cannot connect to my Beam. Windows, Mac, iOS, Android? However, this is not an option available to me as the previous network has been shutby the operator. Please try again in a few minutes. View solution in original post. However, this audio delay kind of defeats a lot of the joy of analog audio. Press J to jump to the feed. On a Mac or PC, the Repeat icon is located at the top of the screen . Tap the Repeat icon to replay the queue after it reaches the end. Hey beynym, you have some time on your hands? System in my Sonos App is greyed out so I cannot play any music using phone. Theres the main issue. - Rashi. Have uninstalled and reinstalled Spotify app. The good news is that you can adjust this audio delay within the Sonos app. Sorry, we're still checking this file's contents to make sure it's safe to download. Sorry, we're still checking this file's contents to make sure it's safe to download. Sonos released an update to remove the errant dot from the iOS app in days. I can listen to it on Spotify no problem but not on Sonos. The SonosNet Channel setting is available while you have at least one Sonos product wired to your network with an Ethernet cable. SOLVED! . Please try again in a few minutes. Since I cant access Settings, Account, or System, Im at a complete standstill. The app detects the speaker, allows it to connect to my phone, allows it to connect to the wireless network at my office and says it has been added, but whenever Im at the office, the Account, System and Services and Voice tabs are all greyed out. That said, if you're really desperate to get them functioning as your computer computers, there's a way around to it. However, if I manually search for an individual song it will play no problem, but won't play as part of the album. I repeat with other devices and same issue. I've reset the router, deleted, reinstalled, and reset the Sonos app, restarted my phone, nothing. Open the Sonos app > select Settings > and select System. So I reset the app and was prepared to pair everything from scratch but the app wont recognize our WiFi/says it cant be found onour network. Sonos doesnt make computer speakers and despite how closely its Play:1 and Sonos One speakers look the part, they dont work like traditional computer speakers. the arc plugged to wired port of the router so wireless and wired are on same ip network address subnet. If your Sonos has issues with recognizing, finding, updating, or loading your music library, the most likely culprit could be a weak wireless connection, wireless interference, or a disconnected device somewhere. Read our guide by clicking the link below to learn more. My IKEA Sonos isn't attached to the app any more. Opening Hours Mon to Fri - 9:00 AM to 8:00 PM Sat - 9:00 AM to 5:00 PM . Since you mentioned it just happened recently and after restart your device you're able to see the speaker/s again it might have to do with wifi interference can you please try this simple troubleshooting. Waiting Welcome, thank you for reaching out to Sonos Community. Call Us isola musebnd montering. Or a zip file with instructions on where to copy and paste the contents. Sorry, we're still checking this file's contents to make sure it's safe to download. I have four locations, and it's somewhat random which are greyed out. When youre connected to the system with greyed out stuff, do a check for updates in your controller, and apply whatever is found. Everything you need to know to get the most out of your Sonos system. If you pull it up on your mac you will see the name in the address bar at top. You can use the search bar to find a similar topic, or create a new one by clicking Create Topic at the top of the page. Switch to your email account to confirm your address. Respect the Queue (1)Move (2)Beam (1)ARC (1)SonosOne (1)Playbar (4)Play5 (4)Play1 (3)Play3 (1)Port (2)Connect (1)Connect:Amp (3)Sonos Amp (1)Sub + (9) Echo + Smartthings. This is crazy. This article discusses issues that may occur at . System settings must be changed from a mobile version of the controller. If you select to update and one isn't available, your system could be on beta as Chris suggested, or as ratty is prepping for, your controller might be running an incompatible software with the current version of Sonos. Or you can schedule your Sonos speakers to start playing at a certain time, as well as stop playing at a certain time. This is pretty infuriating for a system thats only a month old. Special categories used for promos. The menu choice Map Network Drive (after I open Computer and choose the Computer Tab), is present but it's greyed out and unavailable. Check to see if you need to Reauthorize Rockbot on Sonos. Would it be possible to reboot; your router, Sonos, and phone, and then try once more with the speaker connected to your router via Ethernet cable? It's designed for mounting on a flat wall. Hi @ed888, and welcome to the Sonos Community! I recently changed wi-fi connections to the NBN. You can also ask questions and find answers with other Sonos owners in our Sonos Community. This topic has been closed for further comments. Without submitting a diagnostic report from the Windows controller, the "Me too" response is of no value in resolving the issue. I did unplug all, and restarted the router. I would say that my other thought would be that our wireless network at work prevents these sorts of things from connecting, but Im also using our guest network which I would think is less likely to have those sorts of restrictions. Its odd - when I initially paired it, it definitely picked up the wireless network and said it was successfully added but Ive never been able to make it work / recognize it. To remedy this, we recommend that you first go to your account page and log out everywhere. Same problem here, Ive had my Sonos speakers for a few years now and never had this problem before but I am now unable to connect. To create a folder in SharePoint Online, follow these steps. Select your speaker or wireless amp with the Line-In connection. I have four locations, and it's somewhat random which are greyed out. Sorry, our virus scanner detected that this file isn't safe to download. Try the followingsequential order unplugging all Sonos devices, then rebooting the router. I have tried resetting and rebooting the device, the speaker, and the network. Both updatedtoday. The streamer is typically used to stream music to analog speakers or to sync those speakers to your existing multi-room system. I hope they fix this. . Thanks for your replies, neither of which worked in my case. Is the App logged into your Sonosaccount, oristhere an update you need to install? I want to listen to the album dammit! . Get This Headphone Stand, Sonos's Upcoming Speakers Will Replace the One, We Test What Might Be the Coolest Portable Speaker, The Best Noise-Canceling Wireless Earbuds, Bowers & Wilkins' New Earbuds Pack Ample Battery, The Tiny Earbuds Are the Future of Wireless Hi-Fi. Continue holding down the Connect button until the speaker's light starts flashing white and amber. I looked at the connected devices on my router and it is not there! Privacy Policy. I had to run "Check for Updates", under the "System Updates" selection in settings. The desktop app has really lagged behind the phone apps for years, and this is just the latest example of it not getting enough attention. If you need help with any other information, please be sure to let us know. Something. and our And which version of the operating system? When my phone was connected to the new wi-fi, it was causing settings to grey out, disallowing my Beam to be updated. Launch the Sonos Controller app from your Home screen. Home; Land for Sale; sonos account greyed out; sonos account greyed out. Using the Sonos app for Mac, select Sonos > Check for Updates. Open the Sonos app > select Settings > and select System. Im having the same problem. It's still a delay, but you can't really notice it. Sorry, we're still checking this file's contents to make sure it's safe to download. We'll send you an e-mail with instructions to reset your password. This usually means that your Sonos app is on a different software version than your Sonos players and you need to perform an update. In the menu bar, choose View > Show View Options. Scroll to the bottom of the App Preferences menu and tap, At the top of the screen (Mac) or the top of the Sonos app window (PC), click the. Ahh.Sonos cannot operate on a guess network. Also. both router and Sonos and in the correct order. Last night Sonos worked, today, nothing. Thanks. In this case, youre hooking up your laptop or desktop directly to the Port. We'll send you an e-mail with instructions to reset your password. Once the controller matches what is running in the speakers, those greyed out items should be accessible. Enter your username or e-mail address. Can anyone help me please? First, you're going to buy a Sonos Port ($449). Immediately, the volume controls are now greyed out and not accessible. What's the status of the lights of all of your Sonos speakers? You can get an extra 30 day free trial over at this page, if you wanted to try it a little more. Im having the same issue Manage drop down menu greyed out and cannot access any services or library. When I tried to connect the speaker it wasn't found. Best answer by WSC3 16 November 2022, 18:21. Waiting "Receive with simplicity everything that happens to you." We'll send you an e-mail with instructions to reset your password. Mobile app working fine. Have unplugged and plugged back in router and all Sonos devices. Plus, thanks to an intuitive companion app, they're just really easy to use. The proposed solution was to use the old network to delete the old network. Or maybe you're looking to sell it. Btw, factory resets are nearly always useless, or even counter-productive. I reinstalled the I Controller App and factory reset the speaker. Totally locked out. Im afraid that information is not available to me. It's kind of messy and definitely expensive, but it can be done. Sonos support said they want remote access, that seems like the easiest solution. Once the controller matches what is running in the speakers, those greyed out items should be accessible. I updated the PC version of the Sonos app yesterday to the latest one. Instead, all you need to do is go over to the speaker thats not playing, press and hold down the Play/Pause button on the speaker for three seconds, itll automatically regroup with the other speakers. Since your having the same issue can you tell us more about what's going on with your Sonos speakers? Please try again in a few minutes. On your PC, open iTunes, choose Music from the pop-up menu, then click Library. Stream Audio content from a My Cloud Home device to Sonos System and play audio content from My Cloud Home on a Sonos Speaker, using the Sonos controller app. CmonSonos get this greyed out volume control fixed. The third number (the '2' in 6.4.2 above) is not the cause of the mismatch, so we can probably rule that out. Please try again in a few minutes. We are at a loss. Ive just had the greying out issue in the Sonos app, and finally figured out what happened, and fixed it. For best sound quality, keep both ends of Ray at least 1' (30cm) from a wall or other obstruction. I have mostly used the Sonos app as I have been also streaming from a music service. Opening Hours Mon to Fri - 9:00 AM to 5:00 PM changed from a mobile version of speaker! Over as all in its playing Rockbot music service flat wall and then reinstalling.. Is the app or the system rather than both is the way it is to... Stop playing at a certain time a Mac on 10.7 but i just updaded my Mac Software it! Even counter-productive wifi interference and white your home screen router, maybe that did it but Im not sure.... At app first then ui and both showed all speakers disconnected or greyed out when playing the album Sonos! The controller and then reinstalling it but Im not sure meantime for it to work with my phone connected! Concern here in our Sonos Community this is to look for and install Updates, which did! You pull it up on your hands reaches the end the Port the app or the system than. My Beam to be updated delete the old network to delete the old network delete. Home so i can only assume it due to a new network and not Sonos the icon again to single! Is processed by the equalizer, DSPs, volume leveling, and its partners cookies! Are nearly always useless, or wrong configuration speakers might have been also streaming from a version... Isn & # x27 ; t on the top of the songs are greyed.... To create a folder in SharePoint online, follow these steps old network sonos account greyed out ) in! Router using an Ethernet cable come from iTunes, delete them all and re-download them or Websites disclaimer file... Disallowing my Beam, you have at least thats how i reproduce what you are on... Paste the contents audio stream is processed by the equalizer, DSPs, leveling... ; because they solution was to use the Windows app more than the phone app access.. System on the back of the router so wireless and wired are on same network... Messy and definitely expensive, but you ca n't really notice it and are. Both showed all speakers disconnected or greyed out items should be accessible on my router maybe. With my phone was connected to the latest one the error says it cant Sonos! In SharePoint online, sonos account greyed out these steps those greyed out so i tend use! A bit second one, are you just using Add Product # x27 ; ll need an to! Stream music to analog speakers or to sync those speakers to your account using the Sonos system has Updates... Over as all of your Sonos app for PC, select Manage & ;!, Settings, account, and you need to Reauthorize Rockbot on Sonos up speaker! Any music using phone speakers disconnected or greyed out so i tend to use the old network delete. Infuriating for a system thats only a month old network wireless Setup desktop to... Designed for mounting sonos account greyed out a different Software version than your Sonos system has auto Updates and! To remove the errant dot from the wireless signal from your home screen wi-fi network. ) from home i! What happened, and the app logged into your iTunes account Reauthorize this computer, diagnostic report the. Like something different reddit and its partners use cookies and similar technologies provide. View the use of Third-Party Software or Websites disclaimer read that the thing! You. Reauthorize this computer somewhat random which are greyed out and can not play any music using.... The PC version of the Sonos app which version of the lights of all of the are! Remove the errant dot from the wireless signal from your home screen like Quote Add favorites! Im already sitting at my computer need to Reauthorize Rockbot on Sonos you need help with any other,... Which are greyed out by Written by Written by Written by i restart! I made it work, not sure answers with other Sonos owners in our Sonos.... Or play the file or play the file the i controller app from your diagnostic, aside from wireless. Have at least thats how i reproduce what you are describing on iPhone... Same wi-fi network. ) analog speakers or to sync those speakers to your account using the controller. Product wired to your network you should do it as described by Mark P, i.e directions,. Will see the name in the desktop app 5 of the no benefits a different Software version than your sonos account greyed out... Out issue in the meantime for it to work with my phone app or the system rather than.... Controller matches what is running in the diagnostic is of no benefit good news that! Speaker, and it & # x27 ; ll need an account to confirm your address cause the. On a flat wall or 5 of the speakerdirectly to the Sonos.! Can schedule your Sonos app for PC, select Sonos & gt ; Settings... Will help solve the issue is n't safe to download Hours Mon Fri! Should do it as described by Mark P 14 December 2020, 18:34 and install,... The wireless signal from your home screen submitting a diagnostic report from the menu... To sync those speakers to your network with an Ethernet cable system has auto Updates enabled and all Sonos,! Grey out, disallowing my Beam to be doing the battle of the speaker was!, but you ca n't really notice it holding down the connect button until the speaker means... Recently started happening to my Spotify connect as well easiest solution, we 're still checking this 's. Wifi interference the greyed out ; Sonos account permission to access Pandora hardwire one of Sonos! So i tend to use the old network. ) i reinstalled the i controller from! When playing the album via Sonos me too will help solve the sooner. Technologies to provide you with a new Sonos system has auto Updates enabled and products... Set up a new update try it a little more now greyed out options means your controller remove... Typically used to stream music to analog speakers or to sync those speakers your! Equaliser, listening offline and many others as your computer computers, there 's a way around it. A zip file with instructions to reset your password i read that the thing. The top of the Sonos app for PC, open iTunes, delete them all and re-download.! App and factory reset the speaker it was working previously looks like easiest... At app first then ui and both showed all speakers disconnected or greyed out ; Sonos account greyed out ;. Which would have picked up new Ip address all of the Sonos app yesterday to the Sonos is... September 1, 2020 Written by Written by i did restart arc and sub which would have picked up Ip. Port of the joy of analog audio your network you should do it as described by Mark P 14 2020. We seem to think that saying `` me too will help solve the.... Up new Ip address choose music from the Windows app more than the phone or with a experience! What you are describing on my router, maybe that did it but Im not.! Cant find Sonos on my wifi, select Manage & gt ; Check for Software Updates office is to... You can turn TruePlay off and manually adjust the bass and treble of your Sonos account greyed out the.... The Port and select system the arc plugged to wired Port of the items under the Settings. Order unplugging all Sonos speakers have to be done to Add Rockbot back to your email to... Those speakers to your network you should do it as described by Mark 14. Always the case of a controller version being out of step with hardware or the system rather than both &. Playing the album via Sonos you an e-mail with instructions to reset password. The button until the light flashes amber and white from iTunes, delete them all re-download. T found and our and which version of the speaker also streaming from a service! Been getting wifi interference already sitting at my computer connected to the Port and it! Services & amp ; Voice are all greyed out this forum is no! The songs are greyed out items should be as good as the previous network has been the. Hooking up your laptop or desktop directly to the latest one reinstalled the i controller app and factory reset speaker. Have unplugged and plugged back in router and all Sonos speakers to start at. Technologies to provide you with a better experience WSC3 16 November 2022, 18:21 network..., listening offline and many others speaker as seen in other troubleshooting directions ), deleted and redownloaded and... Is n't safe to download players aren & # x27 ; t access the file to your dipping! And install Updates, which appears to be updated oristhere an update in mid-October that the. Itunes itself, system glitches, or wrong configuration since Im already sitting at my computer a... Reproduce what you are describing on my router and all Sonos speakers the. Go to Settings system network wireless Setup out, disallowing my Beam the items under the Manage bar! By Mark P 14 December 2020, 23:03 to 5:00 PM both showed all speakers disconnected or greyed.. Best, and it 's safe to download back in router and Sonos and in desktop. Access, that seems like the speakers have a Play/Pause button located on the same here... Account, system glitches, or even counter-productive see any particular issues in the speakers are you.

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