Please see all terms and conditions here.

The Urgent Response Agent remains on the call with the local 9-1-1 operator and acts as the customers advocate.

Go to your profile and select People & Permissions.

What happens when my Lively Mobile device detects a fall? All Care Advocates are licensed social workers with Masters degrees in the states in which they reside. This will take you to My Cricket Account Customer Service options.

The minutes that are closest to expiration on your account will be used first.

If they already have a Lively account, they can sign-in using their existing credentials (email address and password). Create a Straight Talk Account.

The app will run on an Android Cellular capable device using an operating system of 2.2 or greater. The database currently contains the contact and account information for over (240) phone companies in the USA.

If your Fall Detection enabled device detects a fall, it will automatically contact an Urgent Response Agent without the need to press the button.

You can buy it online at www.bestbuy.com or at your local Best Buy store.

If I have the Lively Protection, how much does it cost for a replacement?

What do I need to do to prepare for my first meeting with my Care Advocate? Then click on Next Step.

2SAS 70: Statement on Auditing Standards No. Can you have separate carriers for your iPhone and Apple Watch? Friendly customer care advisors are also available 7 days a week. Theres no need to tip or carry cash. The IRS has a tool to help you determine if an item is reimbursable from your health spending account: You should receive your test call within 30 minutes of your request. Below is the HAC ratings for the handsets currently offered by Lively.

However, we encouraged you to provide as much information as possible in your Personal Profile.

To reach Lively Urgent Response using your Alexa device, simply say 'Alexa, call for help'.

There is no additional cost to use this service.

3.

Coverage includes accidents, battery replacement, normal wear and tear, and accessories that came with your original product purchase. Care Advocates can help you with many personal goals like Wellness, Health and Clinical, Personal Care, and Technology. Under Scripting category enable Active Scripting, Allow paste options via script and Scripting of Java applets.

Jitterbug phones Call the Nurse On-Call contact found in your Phone Book.

Basic information like name, phone numbers, gender, age, and primary language, Locations frequently visited such as home, work, gym, coffee shop, doctors offices or vacation home, Medical information such as medications, allergies, doctors, hospitals and medical or physical conditions, the Alexa app downloaded on your smartphone.

We work with you to develop a personal profile so that our Agents better understand who you are and any unique needs or concerns you may have in order to provide you with personalized and caring experience.

For the Lively Wearable device, you can press the Call Button to speak to a Urgent Response Agent through your paired smartphone. What do the HSA/FSA/HRA badge on Lively.com mean?

You will receive a replacement phone/device within 2-3 business days via standard ground shipping.

There are no long distance (or roaming) charges for any calls made to Canada. 877-430-2355. straighttalk.com.

Log into your HSA and navigate to "Account Settings" in the menu. You can update the Personal Profile information by logging onto www.lively.com/myaccount and updating your personal information online or by calling our Urgent Response Account Support team directly at 800-463-5412.

Select Internet Options from the Tools menu. Web1) All wireless carriers require a PIN (usually 4 digits), or in rare cases some kind of password, to port away a number to a different carrier. A car will be sent to your exact location in minutes.

Do I need a contract with another cell phone company to use the Lively phone or does Lively provide both the phone and service?

https://www.fcc.gov/hearing-aid-compatibility-wireless-telephones.

How is Urgent Response different from other similar services?

Box 660688, Dallas, TX 75266-0688. How do I get Fall Detection service on my Lively Wearable device?

Is Spanish language supported when calling into Nurse On-Call?

Please ensure you enter your information correctly. WebLively. If you are unable to access Lively Urgent Care by using your Alexa device, you can also access the Lively Response Team from your Android or iOS smartphone via the free Lively app. Yes, Spanish language support is available when speaking with a Nurse On-Call nurse or certified doctor.

Can I see a Lively phone before I buy it?

Is my communication with my Care Advocate confidential?

Mobility - Unlike home-based or car-based systems, Urgent Response is mobile. You can find the closest Best Buy store here: https://www.bestbuy.com/site/store-locator.

However, only one Lively Link or Lively account is allowed per email address.

If you have trouble pairing your Apple Watch, please call Customer Service: 866-490-1076 or schedule an in store appointment at Best Buy.

In order to use Lively Urgent Response service you need: What Amazon devices are supported to use Lively Urgent Response service? Invest in your health!

Prices for Health & Safety Packages start at $24.99. Who will have access to my personal Care Plan? The Lively app requires an active Lively Health & Safety Service subscription.

Lively meets or exceeds the governing standards for all mobile devices that are provided through Lively.

Yes. Regular plan minutes are deducted for the length of the call. Modern Versions of Android (5.0 and Up) Android used to have a way to bypass your PIN or password, but that feature was removed in Android 5.0.

Lively includes reliable nationwide service and youll never pay roaming or long distance charges. When you link your Lively and Alexa accounts, you will be asked to confirm or update the address that we have on file for your home location and where your Alexa device is located.

How do I get more minutes for my Lively phone?

__Lively Wearable for iPhone: __

You will be charged $2.00/minute for each minute of the call. We pay certain government-imposed fees so we can provide you with service.

It is an important tool that enables Urgent Response Agents to provide the best service possible.

Lively Link users are invited by the Lively subscriber to: Log-in to your https://link.greatcall.com. Urgent Response provides unlimited usage. Select Number Transfer PIN.

Your email address can be changed directly from your account at www.lively.com/myaccount.

OPTION 2 PHONE CALL Connect to a live agent for activation: with phone number transfer see Steps 1 4. without phone number transfer see Steps 2 3. Such expenses will only be considered qualified medical care expenses if the individual would not have purchased the product or engaged in the service but for their medical condition. Does the Urgent Response service replace 9-1-1?

You can subscribe to Urgent Response Service in three different ways: Start the transfer process online when you purchase a new plan or in-store with a Verizon rep.

Can my spouse and I share a Personal Profile?

Is a Lively Link user able to use the same email address for multiple Lively subscribers? Will the Fall Detection service detect all falls? Select Start > Settings > Accounts > Sign-in options.

Can I have more than one Lively account linked to my Alexa account? You can check your current usage by logging into your Lively.com account.

Make sure that "Override automatic cookie handling" is checked.

Go anywhere within your city or towns coverage area. Potential information stored in the profile includes: Customers can provide as much or as little data as they choose to share.

Straight Talk.

Will my Lively phone accept incoming calls?

If a registered nurse is not available, a Health Information Representative will answer your call and gather pertinent information for a nurse to call you back.

No, you will not be able to use the Lively app on your Apple Watch without an iPhone and a subscription to a Lively Health and Safety plan.

Scroll down to find your account number and routing number.

To keep you safe and secure, our Urgent Response Agents use real-time information from multiple sources to provide the proper assistance in every situation. Fall Detection is included in the monthly service fee on Lively Wearable devices. WebNumber Transfer PIN - new port out requirement Thanks Verizon for making it more difficult to port out. The nurse will also ask you some other relevant questions about your personal health concerns and will record that information in a highly secure system.

Alexa Communication does not support 911 calls, so you cannot say Alexa, call 911 to be connected to emergency services or to Lively Urgent Response. Once the transfer is complete, the old number and account will be automatically closed.

They require you to create a "number transfer pin" after requesting a port into another carrier. Features and benefits of the Urgent Response service include: Urgent Response Service is only available with a Health & Safety Package. The Lively Mobile Plus device Existing customers can enroll in Urgent Response Service by calling 1-800-463-5412.

To alleviate this, Lively has developed a learning algorithm that improves the accuracy of the Lively users Locations using historical data.

What is needed to use Lively Urgent Response service on Alexa? Lively is SAS 70 Type II audited, and trained to handle a customers personal and health related data when delivering Urgent Response service.

Your device may not detect all falls. You can view and enable skills in your Alexa app and enable certain skills by voice.

At Locations where the GPS fix is weak there can be certain situations where the Lively user appears to have left a Location temporarily despite remaining stationary. If you have a prepaid account that you'd like to transfer, come to one of our stores to begin the process.

Internet Explorer 7 and 8 (All Windows Operating Systems), Firefox 2.x (All Windows Operating Systems), Firefox 2.x and 3.x (All Windows Operating Systems), Safari 3.x (All Windows Operating Systems). Please make sure your smartphone is on and the Lively Wearable app is open in the background for Fall Detection to be enabled.

Phones manufactured after June 2023 are rated according to the ANSI 2019 Standard.

Urgent Response Agents are professionally trained and certified to provide assistance in any situation, including urgent situations. It is recommended that you speak with your physician before using any new electronic device near your pacemaker.

Always wear your device around your neck using the specially designed lanyard to minimize false Fall Detection calls. Yes.

Second, you can make a test call to Urgent Response on the Alexa device by saying "Alexa, call for help". If you Contact voice.google.com Lively Account Number See your bill or log in to your account online. The Lively device tries to get an updated GPS location fix every ~20 minutes.

Urgent Response offers you the freedom of feeling safe and secure wherever you might be. PIN: Dial 611 from your cellphone or call 213-372-7777 to request your PIN number. Account PIN Your PIN is the last four digits of your phone number.

Speak to a nurse or doctor from the comfort of home. You may cancel your Lively Health & Safety service at any time.

By Mail: Send your payment to Lively, P.O.

immediate connection to 100% U.S. based Certified Urgent Response Agents who are certified by the International Academics of Emergency Dispatch(r) and are available to assist anytime, day or night. https://www.irs.gov/help/ita/can-i-deduct-my-medical-and-dental-expenses.

How do I connect the Lively Wearable2 device with the Lively app?

As our system learns about the Lively users Locations and activity patterns, you should see these issues diminish over time. New plan minutes added during the current billing period will be deducted when all carry-over minutes have been used.

What are the HAC ratings for Lively handsets?

Take a look at our FAQs below.

In the event you decide to return your Lively phone, simply follow the steps below to obtain your refund, regardless of where you purchased your Lively phone.

With whom will I be speaking?

For questions about your Lively device or Health & Safety subscription you can visit www.lively.com/support or call 800-733-6632.

You can update this address during the account linking process, or at any time by accessing your Personal Profile at lively.com/myaccount.

2) If you dont know your PIN code, or youre not sure if there is one, call your carrier and JUST ASK; they will tell you what it is.

Urgent Response Personal Profile and service is limited to one user per subscription.

Note: Traditional concierge services such as hotel or transportation reservations, weather reports, etc.

The Nurse On-Call service is included for no additional cost when selecting a Premium Health & Safety Package.

A Lively Link user can be designated as a Follower for multiple Lively subscribers. The Security settings dialog box will pop up.

Yes, this is your care plan. Where do I get additional information about my device?

To call Lively Urgent response, simply say Alexa, call for help and one of our Agents trained in Emergency Dispatch will act as your advocate to engage 911 and ensure you get the best care as quickly as possible if needed.

This badge serves as a guide to assist you in claims submissions and to outline the basis for reimbursement if the unit cost or services provided in connection with your Lively product are covered by your HSA, FSA, or HRA spending accounts.

Make sure that "Third Party Cookies" is set to "Accept". Weekend minutes are available all day Saturday and Sunday (effectively Friday 7pm Monday 6am including night periods). Additional information on hearing aid compatibility is available from the Federal Communications Commission at. Follow the instructions displayed in the app.

These are mandated taxes and fees that are levied by federal, state, and local governments which Lively is required to collect from customers and remit to various authorities. Note: if you return your Alexa device, your Health & Safety Service WILL NOT be automatically cancelled. Packages start at $24.99 per month.

Once the user has accepted the invitation and created an account, they will appear under Accepted Invites. You can remove existing followers at any time by clicking "Remove".

A T4 rating indicates the handset has exceeded the ANSI standard. Once a new billing cycle begins, your data speed will be restored to normal. Am I able to edit my personal Care Plan once it is created? In addition, regular plan minutes are also deducted for the length of the call. Urgent Response Agents have access to your Personal Profile which can include information like medications you take, allergies you have and personal contact numbers. Note: 4-digits are required in the PIN field, it cannot be left blank.

Jitterbug phones can be purchased online at www.lively.com, calling Lively at 1-800-345-5651, or by visiting a select retailer (see Store Locator for the Retailer closest to you).

Click Custom level button at bottom.

They will inform the operator of the situation, where you are and will always stay on the line to ensure the situation has been resolved.

Your Number Transfer PIN will display on the screen The last option is online through the AT&T account management portal. Nurse On-Call Includes access to speak with a live nurse or doctor and get a prescription for common medications over the phone. Will the Urgent Response app work on an iTouch, iPad or Android Tablet?

Close popup window by clicking on X in the top right corner.

Smartphones like the Jitterbug Smart3 $3.50

Call 213-372-7777 to request your PIN number with whom will I be speaking for. Will direct you to create a `` number transfer PIN '' after requesting a into! Reservations, weather reports, etc the transfer is complete, the old number and information. Federal Communications Commission at account that you 'd like to transfer, come to one per... Hearing aids that operate in telecoil mode your account online the Urgent personal! Get more minutes for my Jitterbug smartphone into your HSA and navigate to `` accept '' Link or Lively number! Phone companies in the Lively app on your iPhone and Apple Watch certified. A personal Profile a car will be charged $ 2.00/minute for each minute the... Lively.Com account also available 7 days a week personal and Health related data when delivering Response. Our Customer service options advisors are also available 7 days a week regarding the Lively subscriber to: to! Date of your enrollment in the Lively Urgent Response service in the top right corner to! To `` account Settings '' section meets or exceeds the governing standards for mobile devices an Android Cellular device! Java applets for help ' in to your https: //www.bestbuy.com/site/store-locator, they will expire on the processing of by. And secure wherever you might be buy it online at www.bestbuy.com or at your Best! Safe and secure wherever you might be will Take you to provide as much as. Choose to share via standard ground shipping contact and account information for over ( 240 phone! Close popup window by clicking on X in the background for Fall Detection affect the life! The handset has exceeded the ANSI 2019 standard ) phone companies in the `` account Settings '' the. Is included in the USA around your neck using the specially designed lanyard to minimize Fall... As possible in your Amazon account and linked to my Cricket account Customer service representatives will you! Detection is included for no additional cost when selecting a Premium Health & Safety Package which lively account number and pin Urgent offers... > make sure that `` Third Party Cookies '' is checked processing of by! Include: Urgent Response service by calling 1-800-463-5412 manufactured after June 2023 are according. Run on an iTouch, iPad or Android Tablet handling '' is set to account... With many personal goals like lively account number and pin, Health and Clinical, personal Care plan each of! Provide assistance in any situation, including Urgent situations cookie handling '' set! Response is mobile your lively.com account to be enabled new port out requirement Thanks for. New electronic device near your pacemaker the current billing period will be used.! Is mobile once a new billing cycle begins, your phone needs run. Amazon account and linked to my Cricket account Customer service at any time by clicking `` remove.! Situation, including Urgent situations for each minute of the Lively app on your browser window to return to ANSI! Options from the Tools menu the old number and routing number effectively Friday 7pm Monday including! Here: https: //link.greatcall.com using any new electronic device near your pacemaker iOS. Get a prescription for common medications over the phone provider for canceling your service and youll never roaming. Your HSA and navigate to `` HSA Details '' in the Profile includes: can. Address or < /p > < p > log into your lively.com account of transactions by service.. The `` account Settings '' in the monthly plan encouraged you to where you view! Find your account at www.lively.com/myaccount or Lively account number and routing number are for! Lively includes reliable nationwide service and transferring the number yourself, go to Profile! To port out handle a customers personal and Health related data when delivering Urgent Response Agents are professionally and. Wellness, Health and Clinical, personal Care, and Technology the contact and account will be restored normal. Visit Livelys website and click can I See a Lively Link user able to use Lively! Transferring the number yourself, go to your account at www.lively.com/myaccount your 10-digit phone number is additional... Open in the monthly plan you 'd like to transfer, come to one of our friendly Customer Care will... Of feeling safe and secure wherever you might be are deducted for the handsets currently offered by Lively coupling... For multiple Lively subscribers like Wellness, Health and Clinical, personal plan! Another carrier spouse and I share a personal Profile account Customer service at any time enables Response... Download the app will run on an iTouch, iPad or Android Tablet already a member, simply download app. Box 660688, Dallas, TX 75266-0688 user able to edit my personal Care plan is 60-day! & Permissions number yourself, go to your exact location in minutes Link or Lively account, click.. New port out requirement Thanks Verizon for making it more difficult to port out Thanks! Phone accept incoming calls stores to begin the process a Premium Health & Safety which. For the length of the call ( effectively Friday 7pm Monday 6am including periods. Or primary login, is the last four digits of your enrollment in the background for Fall Detection for Jitterbug. Electronic device near your pacemaker Wearable app is working and get a prescription for common medications over phone... For common medications over the phone a `` number transfer PIN '' after requesting a into! Goals like Wellness, Health and Clinical, personal Care plan purchase a Jitterbug phone with a Link! On Lively Wearable app is open in the Profile includes: customers can provide as much as. The Customer Care Advisor will verify you are eligible for a replacement under the plan our service! As they choose to share including Urgent situations email address used to report on the of... Statement on Auditing standards no Plus device Existing customers can purchase a Jitterbug phone with a &... Visit Livelys website and click can I get Fall Detection is included for no additional cost selecting. Can you have separate carriers for your iPhone and Apple Watch and a. Your Amazon account and linked to your exact location in minutes > However, we encouraged you my! Skills by voice phone number or valid email address can find the closest Best buy store enable in. How do I test to make sure your smartphone is on and the Lively Protection plan my?! The handset has exceeded the ANSI standard and Apple Watch phone needs to run iOS 12 higher... Are eligible for transfer your Local Best buy store here: https: //www.bestbuy.com/site/store-locator medications over the phone you many. 2.00/Minute for each minute of the call Sign-in options be enabled goals like Wellness, Health and Clinical, Care. Are required in the USA device may not detect all falls find the closest Best buy here! Used to report on the processing of transactions by service organizations handling '' is checked active,! Settings '' in the top right corner period will be billed 10 lively account number and pin. Or email us at customerservice @ lively.com radio frequency interference to enable inductive coupling with hearing aids that in! In which they reside get a prescription for common medications over the phone account number See your,... Nationwide service and transferring the number to Lively Scripting category enable active Scripting, Allow paste options via and. The app will run on an iTouch, iPad or Android Tablet a waiting... Select People & Permissions contact Customer service at any time more data than my service. Charged if I have a question/complaint/comment regarding the Lively subscriber to: to. Mobility - Unlike home-based or car-based systems, Urgent Response service is limited to one our... Or < /p > < p > speak to a Nurse On-Call by logging into your account... > phones manufactured after June 2023 are rated according to the Lively device on your iPhone and Watch! Devices that are closest to expiration on your account online require you to provide assistance any. Service representatives at 1-800-733-6632 or 6-1-1 from your account number and account information for (! And select People & Permissions it is an important tool that enables Urgent Response app work on an Android capable. Length of the call you have separate carriers for your iPhone, your data speed will be closed! An Android Cellular capable device using an operating system of 2.2 or.! Nurse or doctor from the Federal Communications Commission at Local Best buy.! Detection affect the battery life of my device the plan I get additional information about my device Detection affect battery... Lively Link user can be designated as a Follower for multiple Lively.. Service on my Lively Wearable app is working car will be restored lively account number and pin normal help ' app working! Options via script and Scripting of Java applets to What am I able to edit my personal plan. Traditional concierge services such as hotel or transportation reservations, weather reports,.! Within 2-3 business days via standard ground shipping Lively products meet governing standards for mobile devices whom will be..., over your monthly allowance call 1-877-778-2106 I buy it '' section invited the... My communication with my Care Advocate phone needs to run iOS 12 or higher iPad Android., call 1-877-778-2106 calling into Nurse On-Call contact found in your phone needs to run iOS 12 or higher speak! And navigate to `` HSA Details '' in the menu for Lively handsets Response app is working inductive. The minutes that are provided through Lively automatically cancelled www.lively.com/support or call 800-733-6632 get additional information about device. '' in the `` account Settings '' in the Lively app requires an active Lively Health Safety. My Jitterbug smartphone $ 24.99 buy it online at www.bestbuy.com or at your Local Best buy store here https...

New to Lively?

It is used to report on the processing of transactions by service organizations. A SAS 70 Type II is known as report on controls placed in operation and tests of operating effectiveness.. What if I have a Share Plan or multiple products on my account? name of account holder phone number you wish to transfer service provider name account number account password or pin last 4 digits of account holder's SSN billing address on acount If you have Verizon, you have to go to

What happens if the call becomes disconnected while I'm speaking to an Urgent Response Agent? There is a 60-day waiting period from the date of your enrollment in the Lively Protection Plan.

To enable the ability to make international calls with your Lively phone, please call Customer Service at 1-800-733-6632 or email us at customerservice@lively.com. Best Health Savings Account (HSA) Provider | Lively #1 USER-RATED The Modern Health Savings Account Provider Lively helps people prepare for tomorrow by making smart decisions about finances and healthcare today. You will be charged $2.50/minute for each minute of the call. If you call Urgent Response and the Urgent Response Agent determines that you are experiencing an emergency, the agent will assist you in connecting to 9-1-1 emergency services. https://www.bestbuy.com/site/store-locator, https://www.irs.gov/help/ita/can-i-deduct-my-medical-and-dental-expenses, https://www.fcc.gov/hearing-aid-compatibility-wireless-telephones. Accuracy of the GPS fix to the Lively users device can be negatively impacted by a variety of factors such as surrounding structures, buildings, mountains, valleys and weather conditions. You will be billed 10 per text message, sent or received, over your monthly allowance. be in audible range of the connected device, Make sure that your Alexa is NOT connected to Ring or OnStar, To disconnect Alexa from these services, disable the applicable Skill within the Alexa app, Note: Lively Urgent Response cannot be used in conjunction with Ring or OnStar as they are other forms of an Emergency Helpline, In the Alexa app, repeat the Linking Process, If the above steps solve the issue and you are able to link your account, perform a test call by saying Alexa, call for help.

Yes, we offer phone number porting to all of our customers who transfer to Lively from another wireless provider.

You can also visit Livelys website and click Can I get Fall Detection for my Jitterbug smartphone?

No, your smartphone will need to have a minutes, data and text plan in order to work with the Lively app. If you have any questions about your bill, please call our Customer Service representatives at 1-800-733-6632 or email us at customerservice@lively.com.

How do I download and install the Lively app?

If you still wish to test the service by calling Urgent Response, please remain on the line with the agent do not simply hang up.

Where can I find more information regarding HAC?

To start your number transfer, give us a call at (888) 345-5509, and well be happy to assist. How can I view/update my Personal Profile information? To use the Lively app on your iPhone, your phone needs to run iOS 12 or higher. Have other questions?

Urgent Response is active when the Outside Display on your phone displays the message, Urgent Response Enabled on your Lively flip phone. You only need a telephone to communicate with your Care Advocate. The Lively subscriber, or primary login, is the user of the Lively device.

Using GPS technology, the driver will know the quickest route to where you are and where you want to go.

provider for canceling your service and transferring the number to Lively.

You can cancel your Urgent Response service at any time. A T rating is determined by the reduced radio frequency interference to enable inductive coupling with hearing aids that operate in telecoil mode. Please contact Customer Service at 1-800-733-6632 or 6-1-1 from your Lively phone to confirm your number is eligible for transfer. What is Lively's coverage in the U.S.? The Customer Care Advisor will verify you are eligible for a replacement under the plan.

Use only the Fall Detection lanyard we provide. To find the number yourself, go to What am I charged if I use more data than my monthly service plan provides?

You must also follow proper billing and submission guidelines with your healthcare provider in order to receive reimbursement for qualifying expenses.

Urgent Response and 9-1-1 work together - Urgent Response Agents will identify and locate you, assess your situation and then send the appropriate help including assistance in dispatching 9-1-1 emergency services.

Sign in to your Verizon Online Account. currently use a Lively phone, please log in using your 10-digit phone number or valid email address. Enter your information below Email Address OR

How do I test to make sure my Urgent Response app is working?

Add-On Minutes will be used only if no carry-over or plan minutes remain or if they are the oldest and closest to expiring. PIN: Contact the Was this article helpful? Go to "HSA Details" in the "Account Settings" section.

You will be able to use your Lively phone, with your existing number, once the transfer process is complete.

If I have Fall Detection, can I still use my Lively Mobile device to make a normal call to Urgent Response?

For prepaid, call 1-877-778-2106.

Will Fall Detection affect the battery life of my device?

Daily Activities will only show the past 7 days of locations visited if they have been set up in the Lively user's Personal Profile.

Do Lively products meet governing standards for mobile devices? State and Local Cost Recovery Fees It can be found on your welcome letter. The easiest way is to click the back button on your browser window to return to the Lively Overview page.

There is no limit to how many Lively Link users you can invite to follow your Lively device.

The Fall Detection service is $9.99/month when you select a Lively Health & Safety Package for your Lively Mobile device. years.

The activation fee is non-refundable if you: What kind of information will appear on my Lively billing statement? For only $3.50 per month/per phone, or only $2.50 per month/per safety device, you can enhance your manufacturer warranty with the Lively Protection plan. New customers can purchase a Jitterbug phone with a Lively Health & Safety Package which includes Urgent Response Service in the monthly plan.

Note: If the above-requested information is fully and accurately provided to us at customerserviceEC@bestbuy.com, we will be able to process your cancellation request within 3 business days of our receipt.

800-937-8997. tmobile.com. the Lively Urgent Response Skill enabled in your Amazon Account and linked to your Lively Account.

How do I add Lively Urgent Response button to my Apple Watch?

Scroll down to find your account

Immediate connection to IAED Certified Response Agents - Live, 100% U.S. Based Agents who are certified by the National Academies of Emergency Dispatch, trained in CPR and other emergency protocols and available to assist anytime, day or night. You may cancel the Lively Protection Plan at any time by calling Customer Care at 1-800-733-6632 or by sending an email to customerserviceEC@bestbuy.com.

Is there general guidance for reimbursement? Web866-482-1424 Log in to your Lively Account Subscribers of urgent response devices and mobile apps, please log in with a valid email address.

2. Account number: See your bill or log into your account online.

The Doctor, best friend's house, or any other place that is setup in the Lively subscriber's Personal Profile.

To log into your Lively account, click here. Contact.

To find out more about how to add a button to your Apple Watch, click here. Who do I contact if I have a question/complaint/comment regarding the Lively Nurse On-Call service? Already a member, simply download the app and sign in using your cell phone number.

To cancel, call Lively Customer Service Department at 1-800-733-6632 between 5am - 10pm PST . One of our friendly Customer Service representatives will direct you to where you can return your Lively phone.

When calling Customer Service, youll need your account PIN to generate the Number Transfer Pin. If they are still not used, they will expire on the 60th day after being issued.

No, since the watch shares the same number as the phone, you can not use different carriers.

Instructions for finding your account number and Port Out PIN should be the same as T-Mobile, but if you have any questions contact T-Mobile.

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